Ok this is getting worse.
I have reinstalled Windows and now the RST software won't detect Optane Memory.
Windows sees it and also the Intel SSD tool. Put the disk offline in Windows Disk management.
Did Windows 2016 latest CU. Rebooted.
Tried with the Optane Memory (non RST) software. Uninstall-Reboot. The software installer fails to lauch.
Back to RST. Install-Reboot.
Checked M.2 slot managed by RST.
Put the Optane in Non-Raid.
Still in RST when I click Enable I am not presented with anything to choose.
Also I have noticed there are checkdisk errors in the second partition of the boot drive. And they won't get fixed by the Windows checkdisk.
I would also like to recover my install from a Veeam backup. But I think I need to enable the Optane raid volume first. Am I right?
We realized that you are testing this running the system with Windows* Server 2016. Remember that for the Intel® Optane™ Memory Technology to work, you need to use Windows® 10 64Bit installed in a SATA boot drive.
Could you please share logs about this? (Please attach the logs from this location: C:\Users\Yourusername\Intel\Logs).
Windows 2016 is supported with Optane Memory.
It used to work.
I tried to disable the Optane+hdd volume and the system failed to reboot, hence I have reinstalled windows.
But I would like to recover my Veeam backup!!!
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We have never tested Intel® Optane™ Memory with Microsoft* Windows* Server 2016, but based on your setup, you could try maybe to remove all other drives first and then just try to enable Intel® Optane™ and let us know the outcome.
We will be reviewing this situation with our team as well.
For the moment I don't trust Optane.
I have reinstalled the Windows 2016 on SSD and now it is detected.
But I won't activate it again till next software update.
I am testing the Smart Response in raid 0, which at least does not require reboot.
There should be something like Optane Smart Response.
I have reinstalled on Windows 10 latest update.
Same issues: the Optane service fails to start, and the boot fails after Optane disabling. No error during disabling.
I have open another support ticket, but after many questions and poor answers, they decided to close the ticket saying:
Please understand that as you are using a 3rd party motherboard manufactured by ASUS, the support we can provide you is very limited.
We suggest that you contact ASUS for support on this issue as we are not familiar with the motherboard, BIOS and how Optane should be set up on your system. Please follow this link to request for support from ASUS:
As our support is limited and as we have no further suggestions, we will proceed by closing this case. If you have any other issues, please do not hesitate to contact Intel Customer Support again.
We hope that ASUS will be able to assist you.
So now Optane seems to be working now, but the Optane service is still unable to start, and is throwing the error in the title when you try manually, and sometimes the errors start appearing every half an hour, till reboot.
I don't know how Asus can help me in this.
Intel, what is the expected behaviour of the Optane Memory service on an RST install?
Intel, is normal that boot fails after disabling?
We already tested the Intel® Optane™ Memory with Intel® Rapid Storage Technology (Intel® RST) software in our lab.
We got similar errors when we tried to start the service manually. The reason is that this service enables the performance and responsiveness by accelerating frequently used files if you are not accessing those files you can not manually start the service because the system does not require that. This service is not intended to be active all the time. It is activated by the system only when is needed.
5 days uptime, with 10 virtual machines running (1 only in the volume)
The system is working fine.
But the errors are not nice, and disk corruption has already occurred. That happens if I try to disable Optane from the Rst software. Should I try from the Bios instead?
How would I check? The Ssd tool of Intel scans allright. green
And those services are not in Automatic by default, they are in Manual rather.
Thanks for the reply. We would like to inform you that in our Lab the services not in Automatic by default they are Manual instead, it seems that the software controls those services manually.
Please bear in mind that the Optane™ is intended to be running all the time, is there any specific reason why you need to disable the module?
Could you please confirm the workload of the virtual machine? Also, what do you mean when you say that you are using 10 virtual machines (1 only in the volume)?
We look forward to hearing back from you.
I meant to say that an Automatic service is supposed to be running. But I don't know for sure.
I don't run any VM in the volume hdd+optane, because I have SSDs.
Now and then I start some VM saved in the volume.
It was suggested by your support to disable Optane and reinstall Windows. If you try you get the volume corrupted. So far the corruption seem to have healed after a few checkdisk reboots.
Thanks for the information. Please keep in mind that the software controls the service so you do not need to start it because it only starts when the system is accelerating frequently used files.
Please download and run the Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.
To enable attachments, make sure to select the option to "use advanced editor" while replying.
We look forward to hearing back from you