10 Replies Latest reply on Nov 7, 2017 11:36 AM by Intel Corporation

Edison Setup Wizard

MechSpartan Oct 23, 2017 9:04 AM

Hello all, I am working in an undergraduate research lab and have been tasked with setting up an intel edison board. I am going through the intel getting started guide for window 64 bit and I hit a snag. The guide tells me to install the setup tool from the following link and says it is listed under the installers heading. There is no installers heading and definitely no setup tool to download. Any help pointing me in the right direction would be appreciated. Thanks!

https://downloadcenter.intel.com/search?keyword=edison https://downloadcenter.intel.com/search?keyword=edison

1. Re: Edison Setup Wizard

Oct 23, 2017 3:56 PM (in response to MechSpartan)

This message was posted on behalf of Intel Corporation

Hi MechSpartan,

Thanks for reaching out.

The Setup Tool can be found here: https://downloadcenter.intel.com/download/26993/Intel-Edison-Configuration-Tool. Download the intel_edison_setup_win_v2016.2.007.zip file.

Hope this information helps.

Regards,
-Yermi A.
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2. Re: Edison Setup Wizard

MechSpartan Oct 25, 2017 7:59 AM (in response to Intel Corporation)

Will this work on Windows 10?
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3. Re: Edison Setup Wizard

Oct 25, 2017 2:08 PM (in response to MechSpartan)

This message was posted on behalf of Intel Corporation

In that case I’d recommend you to flash your Edison manually. Take a look at these instructions to install the Edison’s Drivers: Installing Drivers for your Board and in order to flash the Edison manually, you can look at these instructions: Flashing the OS Image on your Board with Windows*. If you have any issue during the process, don’t hesitate to ask for assistance.

Regards,
-Yermi A.
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4. Re: Edison Setup Wizard

MechSpartan Oct 27, 2017 8:04 AM (in response to Intel Corporation)

I have downloaded and installed the drivers on my computer and flashed the board through the command prompt using the flashall.bat command. When I open Putty and try to establish a serial connection it won't work. I click open and my computer dings and nothing happens. I have the right COM port and the baud rate is set to 115200. Any help from here would be appreciated.
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5. Re: Edison Setup Wizard

MechSpartan Oct 27, 2017 8:29 AM (in response to MechSpartan)

Actually scratch that. I am able to get the blank screen to pop up but when I press enter twice nothing happens.
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6. Re: Edison Setup Wizard

Oct 27, 2017 11:13 AM (in response to MechSpartan)
This message was posted on behalf of Intel Corporation

Hello MechSpartan,

I understand you are experiencing issues establishing a serial communication.

There are some things that we can try to see if we can establish the corresponding communication:

Try using a wall adapter power supply, sometimes the board doesn’t receive the adequate amount of power from the USB ports (in case you are using the Arduino Expansion Board).

Try several USB ports, PCs and laptops tend to have different types of USB ports, and some are more suitable than others when connecting the board.

Try connecting to another PC or laptop, this may help us discard the possibility of a defective unit.

Make sure that the SW1 switch is toward the micro USB port and not the USB port (in case you are using the Arduino Expansion Board).

Keep in mind that the putty.exe file must be ran as administrator.
Did you experience any issue while flashing the firmware manually? Any error message?

Could you provide a picture of your setup? Also a couple of screenshots, one of the Device Manager displaying Ports (COM & LPT), and another one of the PuTTY Configuration window with the corresponding information.

I’ll be waiting for your response.

Have a nice day.

Regards,
Andres V.
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7. Re: Edison Setup Wizard

MechSpartan Nov 1, 2017 8:23 AM (in response to Intel Corporation)

I tried the things you suggested and couldn't get anything to work. Here are the screenshots you requested. Thank you for the help.
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8. Re: Edison Setup Wizard

Nov 2, 2017 11:30 AM (in response to MechSpartan)

This message was posted on behalf of Intel Corporation

Hi MechSpartan,

Looking at the screenshots you provided, I cannot see any issues with your setup. What I can suggest is to re-flash the board with the latest image once again, as an error could have occurred during the flashing process. The latest image can be found here: https://downloadcenter.intel.com/download/27074/Intel-Edison-Yocto-Poky-image

Also, are you using the Mini-Breakout Board or the Arduino Expansion Board?

Regards,
Ezequiel
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9. Re: Edison Setup Wizard

MechSpartan Nov 3, 2017 8:09 AM (in response to Intel Corporation)

I am using the arduino expansion board. I have reflashed multiple times. No luck.
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10. Re: Edison Setup Wizard

Nov 7, 2017 11:36 AM (in response to MechSpartan)

This message was posted on behalf of Intel Corporation

Hi MechSpartan,

After going through the troubleshooting steps, the next option is to submit a ticket for replacement of the board. To start a RMA for your board, follow the instructions and fill out all
information needed in the link below.
https://supporttickets.intel.com/?lang=en-US

Regards,
Ezequiel M.
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