8 Replies Latest reply on Oct 21, 2017 6:28 PM by N.Scott.Pearson

    Can't update NUC7i5BNB BIOS from 0049 to 0052

    Sherrie

      I've downloaded the BNKBL357.86A.0052.EB, and run it.

      It restrarts the system, but does nothing, the BIOS version stays the same.

      Is there any other way to update the BIOS?

       

      Thanks forehand,

      Yuri

        • 1. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
          N.Scott.Pearson

          Download the .BIO file for the latest release. Put it on a USB flash stick (formatted for FAT32) and insert into USB port on NUC. During next boot/reboot, when splash screen appears, hit the F7 key. In the dialog that is displayed, select the USB flash stick and then the .BIO file. The NUC will automatically reboot and perform the install of the BIOS.

           

          If the NUC reboots and does not do the BIOS install, it is an indication that there is a problem with the NUC. The usual cause for this is the NUC cannot initialize memory. In this case, you may need to replace the memory.

           

          Hope this helps; let us know what happens...

          ...S

          • 2. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
            Sherrie

            Thanks for the advice!

            The BIO can be downloaded here: Download BIOS Update [BNKBL357.86A]

            But.

            The instrument SHOULD work! So, INTEL, could you please make the BIOS update utility DO the intended thing? 8-)

            • 3. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
              Sherrie

              OOPS. BIO did not help.

              I've pushed F7 in BIOS Setup mode, opened the file, NUC restarted, but the BIOS is still 0049

              • 4. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
                N.Scott.Pearson

                I presume that you have a USB flash disk plugged in and the .BIO file is in the root folder of this disk? If this is the case, do the following:

                 

                1. Power off.
                2. Power back on, but hold the power button down for a full 3 seconds before you release.
                3. You should then see the Power Button Menu be displayed (it may take a few seconds to appear).
                4. Hit F4 to choose the BIOS Recovery option.
                5. The progress of the Recovery process will appear onscreen. Once completed, you will be told to power off. Do so.

                 

                Hope this helps,

                ...S

                • 5. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
                  Sherrie

                  That helped! It recovered straight into the new version

                  Thanks a lot!

                   

                  But, still there is a question for Intel

                  • 6. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
                    N.Scott.Pearson

                    As I said, if there is an issue with the initialization of the memory - for example, it takes multiple tries to get it initialized and working - this will cause most BIOS updates to fail. We avoided the issue this time by using BIOS Recovery, which utilizes a base set of memory configuration parameters. I would still say that you likely have an issue with your memory. Please provide more information on what memory you are using (full part number, please).

                    ...S

                    • 7. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
                      Sherrie
                      emory SPD
                      DIMM #1
                           SMBus address0x50
                           Memory typeDDR4
                           Module formatSO-DIMM
                           Manufacturer (ID)Crucial Technology (7F7F7F7F7F9B0000000000)
                           Size8192 MBytes
                           Max bandwidthDDR4-2132 (1066 MHz)
                           Part numberCT8G4SFS8213.M8FA
                           Serial numberE045A42B
                           Manufacturing dateWeek 47/Year 16
                           Nominal Voltage1.20 Volts
                           EPPno
                           XMPno
                           AMPno
                      JEDEC timings tableCL-tRCD-tRP-tRAS-tRC @ frequency
                           JEDEC #19.0-9-9-22-31 @ 666 MHz
                           JEDEC #211.0-11-11-27-38 @ 814 MHz
                           JEDEC #312.0-12-12-30-42 @ 888 MHz
                           JEDEC #413.0-13-13-32-45 @ 962 MHz
                           JEDEC #514.0-14-14-35-49 @ 1037 MHz
                           JEDEC #615.0-15-15-36-50 @ 1066 MHz
                           JEDEC #716.0-15-15-36-50 @ 1066 MHz
                           JEDEC #817.0-15-15-36-50 @ 1066 MHz
                           JEDEC #918.0-15-15-36-50 @ 1066 MHz
                           JEDEC #1019.0-15-15-36-50 @ 1066 MHz
                      • 8. Re: Can't update NUC7i5BNB BIOS from 0049 to 0052
                        N.Scott.Pearson

                        Ok, nothing obvious here (same memory I use). I suggest that you run something like MemTest86+ for a few passes when you get a chance...

                        ...S