Hello Anmol_Singh ,
Thank you for reaching the Intel Communities. I understand you are facing troubles in terms of performance with some games, and be aware we can certainly check on this to look for a possible solution.
Please provide the following information to have this troubleshoot:
- Intel(R) SSU report
How to get the report?
- Download the tool: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Scan the system
- Save the file
- Attach it to your answer
Anmol_Singh: I just received some updates on the research we are doing on this matter and based on that information, we are wondering if it is possible for you to test the PC with Windows 10 Game Mode Disabled.
There have been reports of this feature causing flickering. Example:
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Any questions, please let me know.
Thank you for reporting back.
Please create this quick report to have a clearer overview of the scenario faced and proceed accordingly with troubleshooting or investigation.
Follow the steps from this post and provide the report back to me: Default level information for reporting Graphics issues
I also have this issue. I'm on an Intel Core i5-4210U with Intel HD 4400 running in Windows 10 Fall Creators Update x64. I try to run videogames and if they go over 60 FPS the game flickers badly. I'd use an FPS limiter/VSync, but I really cannot be bothered because it adds noticeable input lag to my mouse.
How I know it's with this particular drivers is because I grabbed old drivers from 2015-2016 and they show no flickering issue (at the obvious cost of some framerates) alongside seeing this thread and realizing I'm not the only one with this issue
Any hotfix coming in for Intel HD 4400 on Windows 10 Fall Creators Update?
Thank you for contacting the Intel Communities, I am sorry to hear you are facing similar issues.
I understand you similar components or graphics adapters, but still, this is a different scenario and I would like you to create a new thread to handle this inquiry for you.
Please include this information when the new thread is created: https://communities.intel.com/thread/77761
Answers (N/A if not applicable)
Provide a detailed description of the issue
Flickering in games if Vsync is OFF/ Frame Limiter is OFF
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Very Sporadic (<20%):
Brand and Model of the system.
Intel Core i3-4130 3.4GHz with Intel HD Graphics 4400 Desktop
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP= Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP: Dell 1366x768 60Hz Panel
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, HDMI, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Microsft Windows 10 Fall Creator's Update-1709
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right-click on Desktop and select “Graphics Properties”.
Not Sure since I rolled back to the previous version of Windows due to the issue.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
You can use Grand Theft San Andreas or Call of Duty Modern Warfare(COD4)
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1366x768 60 Hz
AC or DC mode, i.e. is power cable plugged in or not?
Cable Plugged in.
How to reproduce the issue
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Install the latest build of Fall Creator's update.
- Install all the drivers( Audio, VGA, etc)
- Download Grand Theft Auto San Andreas V1.0
- Run the game and navigate to Options>Display>Avanced.
- Turn Draw Distance to Max and turn off Frame limiter, Anti Aliasing and reduce Texture Quality to LOW. Make sure to change your resolution to max possible.
- As soon as you turned off frame Limiter, you will see flickering on the upper part of your screen.
- Click New Game and check the flickering. Turning On Frame Limiter will remove the flickering.
- FOR COD: Download COD 4 and run the exe file. Navigate to settings and turn off Vsync. As soon as you turn it off, you will see flickering.
- PRESSING Win+G (Game Bar) will remove flickering. However, turning game bar and DVR off does not solve the problem.As soon as the game bar disappears, the flickering will come back.
PLEASE NOTE: After getting frustrated with the issue, I reverted back to the previous version of Windows 10. I cannot provide some files like Dxdiag etc as I would have to re-install my windows again and then provide the file to you and then again revert back to previous windows.
PLEASE SEE: HERE COD 4 should not be confused with COD 4 RE-MASTERED.
Link to GTA SA 1.0: Couldn't find Electronic Version on the internet. ( Steam version is V3.0 but I'll link it too Grand Theft Auto: San Andreas on Steam )
You can look up for a tutorial on how to downgrade from V3.0 to V1.0 on Google.
LINK TO COD 4: Call of Duty® 4: Modern Warfare® on Steam
I was wondering, which are the versions of the drivers that have been tested so far?
The driver installed as per the last report is very old, so I wanted to check you have tested the following versions.
Download that and follow these steps to get it installed:
1. Extract the .zip file downloaded
2. Access the device manager and look for display adapters (double click on it, you should be able to see an Intel(R) HD Graphics adapter or Microsoft Basic Display Adapter")
3. Right click and select update driver for Intel HD Graphics
4. Select "Browse my computer for driver software"
5. Select "Let me pick from a list of device drivers on my computer"
6. Click on "Have Disk" and find the extracted folder of the driver downloaded
7. Go to "Graphics" folder within driver folder and select the **igdlh64.inf** file and hit open then ok
8. Select Intel HD Graphics XXX under "model" and hit next
Screenshots of the steps have been attached as well.
Have Disk Steps.zip 632.8 K