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    Intel 620 and Windows 10 Fall Creators Update

    Antiochus

      I updated my Windows 10 with the Fall Creators Update and I now cannot connect my Lenovo ThinkPad to my Sony TV via hdmi cable.

      Before the update I regularly used the laptop and TV together, now when I plug the hdmi in the TV gives the error message that the format is not supported, but I can get sound through the tv speakers. Both the laptop and tv are less than 12 months old.

      I've tested:

      1. My laptop can output hdmi to a different TV.

      2. My husband's laptop can connect to the Sony TV using the same hdmi cable and port.

      3. I've tried most of the available refresh rates and resolutions without success.

      4. The Intel Graphics Control Panel will let me select both my laptop monitor and the Sony TV but when I get it to identify displays it can only identify my laptop monitor and not the Sony.

      5. I would try to roll back the display driver but that option is greyed out in graphics driver properties.

       

      Any suggestions would be much appreciated.

      Antiochus

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