SR300 was working, and now no.

[CCast13]

I was working perfectly with SR300, and today the camera explorer doesn't recognize the camera, i've tried with another SR300 and nothing happens. Also i've tried in another pc and works, do you think, would be a hardware issue or a update issue, i have windows 10 1607. When i try to reinstall in my PC the DCM throws the error 3d cam isn't detected, and with the other SR300 runs without error.

PS1: It's only with SR300, with the R200 there's no problem

[MartyG]

Usually if a camera works fine for a while and then suddenly stops working, it is due to something that has updated in Windows.

I recently posted a method I used for getting my own non-working SR300 working that you may be interested in.

[CCast13]

I've tried with my smartphone, but still no recognized, thanks

[MartyG]

Ok, thanks. Next, can you please check the 'Imaging Devices' section of your Windows Device Manager to see if there are three SR300 drivers there - RGB, Depth and Virtual Driver

[CCast13]

When i had the problem was the RGB and Depth, but no the Virtual Driver, i've tried with a thread that says uninstall the drivers, now i have the Depth Driver and another one named USB video device

[MartyG]

An SR300 will have trouble functioning if the Virtual Driver is not present. I would recommend repeating the uninstall technique, making sure that you uninstall both the Depth driver and the USB Video one. Then unplug the camera, wait a couple of seconds and plug the camera back in.

[CCast13]

it remains with the usb video and depth driver

[MartyG]

I understand how frustrating this process is. Thanks so much for your patience.

If the unplug-replug uninstall process has not worked, the next step I would take is to uninstall the drivers once again. this time though, do not unplug the camera. Instead, download and run the SR300's DCM driver installation program.

https://downloadmirror.intel.com/25044/eng/intel_rs_dcm_sr300_3.3.27.5718.exe https://downloadmirror.intel.com/25044/eng/intel_rs_dcm_sr300_3.3.27.5718.exe

[CCast13]

I tried also that, but the result is the same, doesn't end the installation because isn't detected the camera

[MartyG]

Unfortunately we are running out of options. The prime candidate for the cause of your problems is the missing drivers. This removal of the drivers may in turn have been caused by a Windows update. Since the camera works on your other PC, this would tend to add strength to the likelihood of the problem being with Windows and not with the camera.

Many people have found that using a mains-powered USB hub with their computer, and plugging the camera into the hub instead of directly into the PC, has fixed their camera detection problems. These are available for around $15 from stores such as amazon by searching for 'powered usb 3.0 hub'.

You may find it easier though just to use the camera with the PC that it works with.

[CCast13]

Do you know about incompatibilities with the fall creators update?

[MartyG]

Reports about the Fall Creators update are mixed. A user has been posting about how they have had consistent success with their SR300 with the Preview builds leading up to the Fall Creators Update. Somebody else said though that these recent builds did not solve their problem.

This 'works for some people but not for others' scenario has been characteristic of the problems with the SR300 and camera detection. Even working with Microsoft for months, Intel were not able to find a solution for the problem because there does not seem to be a single definite cause. It would be easier to write a fix for it if there was a single cause.

[CCast13]

I've reinstalled windows, even with all the updates the camera works and there's any problem. Thanks for your help