Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20495 Discussions

Intel HD Graphics 630: lag spike after 15.47

ALuth
Beginner
8,574 Views

Hello. Today I reinstalled my Lenovo Y720 (HD 630 + GTX 1060) now it's running Windows 10 1709. Windows installed Intel Graphics Driver version 15.46 through Windows Update but I decided to install the newer version (15.47) but somehow with 15.47 my laptop becomes slow and there's GPU spike in task manager (Screenshot (1)) and then I decided to roll back the driver, and everything goes back to normal (Screenshot (2)). Any suggestion? Thanks in advance and sorry for my bad english.

0 Kudos
17 Replies
idata
Employee
3,424 Views

Hello auliamaster74,

 

 

Thank you for contacting Intel® technical support. I will be more than happy to help you.

 

 

I understand that you are having issues with the driver version 15.47 for the Intel® HD Graphics 630 controller. We are going to try to replicate this issue in our laboratories to be able to find a solution for you.

 

 

Please keep in mind that a test of this type might take a few days, so please bear with us.

 

 

Regards,

 

 

Xavier A.
0 Kudos
ALuth
Beginner
3,424 Views

Thanks, I'll look forward to it

 

Oh I forgot to mention, the problem still exist in Windows 10 version 1703 (15063) so I doubt it's Windows issue.
0 Kudos
IMara
Beginner
3,424 Views

It is no Windows issue, right after the latest update of driver, i have the same issues with my Lenovo Y520 80WK0098SC, i buy laptop month ago and it was fast just until i updated this driver, after that it constantly lag and between opening and closing apps the black screen shows up, so i disable the Intel HD Graphics 630 in device manager and now runs on gaming graphic card without issues, but please fix that so i can go back to this driver.

0 Kudos
idata
Employee
3,424 Views

Hello auliamaster74 and Maras_22,

 

 

We are still reviewing this issue in our laboratories to be able to find a solution for you. This might a week or less to get all the results.

 

 

It is very possible that we will need to escalate this issue to higher level of support, but we will need to comply with their requirements before doing that. In the next link you will find a table. Please copy and paste that table in here and fill the requested information.

 

 

https://communities.intel.com/thread/77761 https://communities.intel.com/thread/77761

 

 

Regards,

 

 

Xavier A.
0 Kudos
IMara
Beginner
3,424 Views

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Right after the latest update of driver of Intel HD Graphics 630, i have the same issues with my Lenovo Y520 80WK0098SC, my laptop becomes slow and there's GPU spike in task manager, i buy laptop month ago and it was fast just until i updated this driver, after that it constantly lag and between opening and closing apps the black screen shows up, i dont play games with it, for games i have Nvidia graphic card GTX1050, so i disable the Intel HD Graphics 630 in device manager and now my Windows runs on gaming graphic card without issues.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>

Always (100%):

Often (51-99%): X

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Lenovo Y520 80WK0098SC

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1p...
0 Kudos
ALuth
Beginner
3,424 Views

Are you sure you disabled Intel HD from device manager? Cuz when I did that, I can no longer use the Nvidia, too

0 Kudos
ALuth
Beginner
3,424 Views

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

After installing the latest driver (15.47.02.4815) my laptop start to stutter and everything lags

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<br style="font-family: &font-size:13.33px; font-style: normal; font-weight: 400; border-color: # 3d3d3d; border-style: none;"/>

Always (100%): x

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

<span style="font-family: &fon...

0 Kudos
idata
Employee
3,424 Views

Hello Maras_22 and auliamaster74,

 

 

Thank you very much for proving us with the tables.

 

 

I am still waiting for the results from our laboratories, and I will let you know if there is a workaround of if your requests need to be escalated.

 

 

Regards,

 

 

Xavier A.
0 Kudos
ALuth
Beginner
3,424 Views

Okay soo Lenovo released a BIOS update and it fixed my problem with the latest Intel Graphics Driver. It updates the Intel VBIOS to 9.0.1066. Thank you for your response, Mr. Xavier.

EDIT: Spikes & lags is still there, but less frequent than before.

EDIT # 2: Even worse after playing Project CARS

 

0 Kudos
IMara
Beginner
3,424 Views

I am sure but i found fix for this problem, it's not the best because you need to find on your computer the 15.46 update of Intel HD Graphics 630, it is update from september i think and now everything works perfect, this is not the best solution for long range but in the meantime they can fix the problem.

0 Kudos
ADani4
Beginner
3,424 Views

Its new drivers, yesterday they came available. But I do not want to install them until I am sure that they are fixed. Till now I am using older drivers.

0 Kudos
TR5
Beginner
3,424 Views

I have the same issue. It is a TDR live kernel event.

I have an HD Graphics 530 on build 17025 (Insider preview) in an optimus setup with NVIDIA GTX 950M.

The code for it is GEN9_0_GPULOOP. If you receive error reports thru Microsoft, you should have received hundreds from my system.

Reverting to 4821 resolved the problem.

0 Kudos
ADani4
Beginner
3,424 Views

Hello guys, I have the same issue. There is a new drivers on Intel website, did you tried that? maybe the issue is fixed?

Link: https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=97185 Download Intel® Graphics Driver for Windows* [15.60]

0 Kudos
IMara
Beginner
3,424 Views

If anyone try please write your results.

0 Kudos
ALuth
Beginner
3,424 Views

Runs fine on my laptop, try it

 

No GPU spike for me this time
0 Kudos
idata
Employee
3,424 Views

Hello auliamaster74,

 

 

I really appreciate your patience. We were waiting as well for the version 15.60 to use it in our labs.

 

 

Like you, with this version we were unable to replicate the issue, so it looks that it was fixed in the latest release.

 

 

In case anyone else wants to update the driver for the Intel® HD Graphics 630 controller, you can simply follow this steps:
  1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27266/a08/win64_15600.4849.zip
  2. Unzip the file to a designated location or folder.
  3. Right-click Windows Start icon and open Device Manager.
  4. Click Yes when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click Next. Drivers are now being installed.
  14. Reboot your computer.
Regards,

 

 

Xavier A.
0 Kudos
ADani4
Beginner
3,424 Views

Everything OK with the latest 15.60 driver. I can confirm ir too.

0 Kudos
Reply