I have the nuc7 with the i3 cpu, just the same error after upgrading Windows to version 1709, my TV is a SONY series 9
Tried all the latest version of the VGA drivers and nothing works , only with microsoft basic vga adapter...
Reverted Windows to 1703 and all works fine again...
I also have an Sony TV. Not sure what series, guessing series 7 from 2010.
This message was posted on behalf of Intel Corporation
Thank you for joining the Intel® NUC Community. I am sorry to hear you are having issues with this Windows® 10 version.
I would like to know if you have reported this behavior directly to the Windows® 10 support team. Since the issue is related to their build version, it would be a good idea to let them know about this matter.
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Later I will try an older driver from the 21.20 family, in a forum I just read that it seems that this older driver may work with windows 10 1709, the new family driver 22.20 may be the culprit for our problems, if so then it's the driver that is not compatibile with 1709...in a couple hours the result of my test.
My other NUC (series 6 with the celeron CPU) runs without problems on 1709 connected to the TV and...the VGA driver is a 21.20 series...
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This is as you stated a problem with Intel driver and 1709. But I think it is Intels job to keep your drivers up to date with current Windows versions. Also, tou should probobly test your products with the preview builds...
Not have the customer contact Microsoft... (so no, I have not done that).
Good thing it’s working with an older driver. At the same time that means running the risk that Windows will update that driver and you will be out of luck.
I've got exactly the same issue - NUC7i5BNK, Sony Bravia 42W705B running the latest driver 15.46.05.4771 (Latest) Date: 9/11/2017.
Seems to be the same version of the driver, but since upgrading to fall creators update (1709) I get no output on my Sony TV screen after the BIOS. Plugging into a monitor works okay.
Cannot seem to install an older driver and the Intel display driver control panel appears to automatically install itself after a reboot. So I have a completely useless PC right now. Not happy.
Just to confirm I, along with many others appear to be experiencing this issue.
What's the recommended method of running an older version of the driver (until Intel releases a fixed version)? I seem to find that the Intel drivers reinstall themselves after a reboot, which is quite unhelpful.
We have a customer who had today a similar situation with his Panasonic TX-65DX780E and NUC7i5BNH. He reported that after applying the Creators Fall update for Windows 10 there was no display with specific inputs (HDMI 3&4) but worked with other (HDMI 1&2). Initially NUC connected to HDMI 3. When he uninstalled the update, problem disappeared. When he re-applied the update it appeared again. The problem went away when he tried the latest available display driver version (4815) which is newer than provided through NUC product downloads. The version available through NUC product download is 4771.
The 4815 version is available here: https://downloadcenter.intel.com/download/27199/Intel-Graphics-Driver-for-Windows-15-47-
We normally always recommend installing versions available through NUC product downloads so it would be great if Intel reprentatives would comment on using this newer driver with NUCs.
Hope this helps.
Best Regards, Henri / TeraStore
I managed to force install the older driver, 4664, and am back in business. Wasn't easy though, but luckily I had a 2nd screen.
On my Sony I tried all 4 HDMI inputs (where it has always worked without issue), but none of them were playing ball.
I'd try the newest driver you linked to, but having spent a couple hours on this tonight already I think I might wait until another brave soul tries it first!
Same problem for me: NUC7i5BNH and Philips TV. After boot I can see the bios logo, the windows logo for few seconds and then no more video output : I see the TV message "video format not supported". I think it's another bug of video driver; already I can't have audio output in full screen on games and with old drivers this not occur.
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viceman and peers,
This are one of the first reports with this new Windows® 10 release, we wanted to capture Microsoft opinion through your report. I will look into this matter and share more information as soon as possible.
I'm sure everyone here will appreciate any feedback that can be offered on this at all.
I understand what you mean. But in the same time, working as and IT Pro, I sincerly hope that Intel has better contact with Microsoft regarding drivers and new builds than what end customers can report.
Are tou guys working on a new driver?
Microsoft will release a new version of Windows 10 once or twice a year. I somehow belived that Intel does intesive testing with their products and drivers with each new preview build so the customers won’t have ro betatest released products. But maybe I’m mistaken...
I tried uninstalling the video drivers with the "remove from the system" option but after restart I can not install the old drivers: after reboot Old drivers give me the message that they are not compatible and they install themselves in the last version. I have to wait for a fix to upgrade Windows 10 Professional