4 Replies Latest reply on Oct 25, 2017 5:47 PM by Intel Corporation

    win 10 BSOD Netwbw02.sys

    Chaeril

      i keep getting BSOD since i install win 10, update driver does not help.

      memory dump file : Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

       

      thanks

        • 1. Re: win 10 BSOD Netwbw02.sys
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Chaeril,

          We understand you have recently installed Windows® 10 and are experiencing stop errors (BSOD).

          In order to better assist you, aside from the dump files already shared, we would like the following:

          1. Did you perform a clean installation of the operating system, or an upgrade from a previous version?
          2. When does the BSOD occur? For example: at boot, while browsing the internet, while using a certain application, random.
          3. Please download and run the Intel® System Support Utility. This will scan your hardware configuration and settings, and allow you to save the results in a report.

          To enable attachments, you'll need to "use the advanced editor" option, found at the top right hand of the reply text box.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: win 10 BSOD Netwbw02.sys
            Chaeril

            Hi,

            1. upgrade from win 8.1

            2. it happen at random time, most of time after hibernate and few minutes of usage, sometimes it is working just fine

            3. attached.

             

            regards,

            chaeril

            • 3. Re: win 10 BSOD Netwbw02.sys
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Chaeril, 

              Thank you for this information. 

              To start off, we can recommend performing a clean installation of your wireless drivers. In some cases, a simple driver update may not help, as it will carry on whatever the original issue was.

              We always recommend using the latest drivers provided by your computer manufacturer. As an alternative, you may try our latest generic version, although it doesn't account for the customizations implemented by your OEM.

              NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

              1. Download and save our the latest drivers for your wireless adapter.
                  1. Downloads for MSI GE72 2QE APACHE* (under Wireless LAN, OEM driver version 18.11.0.8).
                  2. Or Intel® PROSet/Wireless Software and Drivers for Windows® 10 (Includes Intel® Generic driver 18.33.9.3 for your adapter).
              2. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
              3. Go to the Device Manager > Network Adapters > Right click on your Intel® Dual Band Wireless-AC 3160 and uninstall it. Make sure to select the option to "Delete the driver software for this device."
              4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.
              5. Reboot your computer.
              6. Install the driver package that was downloaded back in step one.

              Please let us know if this helps.

              Best regards,
              Carlos A.

              • 4. Re: win 10 BSOD Netwbw02.sys
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Chaeril,

                We haven't heard back from you in a while.If you need further assistance, please let us know.

                Best regards,
                Carlos A.