Hi james_bar. This is Monique with Intel Corporation. I'm the project manager for the IDSA application. You have already followed the correct steps to ensure installation of new IDSA installer was correct, so I will need to request your log files for our developers to investigate. Also need to know what OS you have and what browser(s) you tried. Log files can be found at C:\ProgramData\Intel\DSA and attached to this thread.
Thanks for your assistance!
Hi james_bar. Our developers reviewed your log files and feel it could be a proxy issue. Please try adjusting the proxy setting on your system via the following instructions; try to scan via the Tray Icon. Then please let me know if you were able to successfully run the IDSA scan.
Explanation: Proxies do not work with our architecture
- Solution: Go to Internet Properties to make an exception
- If "Use automatic configuration script" is checked, turn off
- If "Use a proxy server for your LAN" is checked
- Check Bypass proxy server for local addresses
- Click Advanced
- Add 'dsalocal.intel.com' to Exceptions
Monique with Intel Corporation
I got the same problem with Windows 10 Pro 1709 and Intel Driver and Update Assistant 184.108.40.206.
Edge and Internet Explorer are rejected by the website.
Chrome 64bit 62.0.3202.62 and Firefox 64bit 56.0 both get redirected to https: // www .intel .de/content/www/de/de/support/detect.html .
The logfile doesn`t show anything unusal:
DSAService.exe Information: 0 : Log File Created 24.10.2017 21:51:00
DSAService.exe Information: 0 : 24.10.2017 21:51:00: Starting version 220.127.116.11 (18.104.22.168)
DSAService.exe Information: 0 : 24.10.2017 21:51:02: WCF service started
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Started listening on https://127.0.0.1:28380/intel/
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Found 1 bindings for 0.0.0.0:28380
DSAService.exe Information: 0 : 24.10.2017 21:51:02: REST service started
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Auto-scan started
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Successful startup
DSAService.exe Information: 0 : 24.10.2017 21:51:02: AutoScanPoll: First scan time set to 31.10.2017 20:51:02.
And that is the part if I try to open the service manually:
DSAService.exe Information: 0 : 24.10.2017 21:57:03: RestHttpListener.ProcessRequest: 1 Received GET request for '/intel/' from Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
DSAService.exe Error: 0 : 24.10.2017 21:57:03: RestHttpListener.ProcessRequest: 1 No Origin header
DSAService.exe Information: 0 : 24.10.2017 21:57:03: RestHttpListener.ProcessRequest: 1 Sent 403 Forbidden Forbidden response
https://127.0.0.1:28380/intel/ results in a forbidden as well but triggers a certificate warning too. Firefox thinks this server is not safe.
Even adding an security exception doesn`t helps Intel Driver and Update Assistant 22.214.171.124.
1 of 1 people found this helpful
I created a userid here just to thank you gregabyte for posting this fix with hosts mapping -- it worked for me.
For a general purpose tool like this to give such a meaningless message and without any links to further steps is wholesale inexcusable.
1 of 1 people found this helpful
this has been going on for a week now. still no updates?
get this message daily when i try to check: "The Intel® Driver & Support Assistant (Intel® DSA) is getting a tune up. We are sorry for the inconvenience. If you need a driver or software, please use Intel Download Center."
going to the download center ... i get the same message ..... wonderful links.
anyway, is this being addressed, or should i just give up on this software?