Hi james_bar. This is Monique with Intel Corporation. I'm the project manager for the IDSA application. You have already followed the correct steps to ensure installation of new IDSA installer was correct, so I will need to request your log files for our developers to investigate. Also need to know what OS you have and what browser(s) you tried. Log files can be found at C:\ProgramData\Intel\DSA and attached to this thread.
Thanks for your assistance!
Hi james_bar. Our developers reviewed your log files and feel it could be a proxy issue. Please try adjusting the proxy setting on your system via the following instructions; try to scan via the Tray Icon. Then please let me know if you were able to successfully run the IDSA scan.
Explanation: Proxies do not work with our architecture
- Solution: Go to Internet Properties to make an exception
- If "Use automatic configuration script" is checked, turn off
- If "Use a proxy server for your LAN" is checked
- Check Bypass proxy server for local addresses
- Click Advanced
- Add 'dsalocal.intel.com' to Exceptions
Monique with Intel Corporation
I don't use a proxy. Both options were unchecked.
I got the same problem with Windows 10 Pro 1709 and Intel Driver and Update Assistant 184.108.40.206.
Edge and Internet Explorer are rejected by the website.
Chrome 64bit 62.0.3202.62 and Firefox 64bit 56.0 both get redirected to https: // www .intel .de/content/www/de/de/support/detect.html .
The logfile doesn`t show anything unusal:
DSAService.exe Information: 0 : Log File Created 24.10.2017 21:51:00
DSAService.exe Information: 0 : 24.10.2017 21:51:00: Starting version 220.127.116.11 (18.104.22.168)
DSAService.exe Information: 0 : 24.10.2017 21:51:02: WCF service started
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Started listening on https://127.0.0.1:28380/intel/
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Found 1 bindings for 0.0.0.0:28380
DSAService.exe Information: 0 : 24.10.2017 21:51:02: REST service started
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Auto-scan started
DSAService.exe Information: 0 : 24.10.2017 21:51:02: Successful startup
DSAService.exe Information: 0 : 24.10.2017 21:51:02: AutoScanPoll: First scan time set to 31.10.2017 20:51:02.
And that is the part if I try to open the service manually:
DSAService.exe Information: 0 : 24.10.2017 21:57:03: RestHttpListener.ProcessRequest: 1 Received GET request for '/intel/' from Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
DSAService.exe Error: 0 : 24.10.2017 21:57:03: RestHttpListener.ProcessRequest: 1 No Origin header
DSAService.exe Information: 0 : 24.10.2017 21:57:03: RestHttpListener.ProcessRequest: 1 Sent 403 Forbidden Forbidden response
https://127.0.0.1:28380/intel/ results in a forbidden as well but triggers a certificate warning too. Firefox thinks this server is not safe.
Even adding an security exception doesn`t helps Intel Driver and Update Assistant 22.214.171.124.
2 of 2 people found this helpful
I was having the same issue on Windows 10.
To get the Support Assistant to work, I had to manually add the following line to the file: C:\Windows\System32\drivers\etc\hosts
Have the same problem. Our office LAN live behind proxy, this cannot be changed.
Me too. Won't launch. Win 10 Home 1709. Uninstall/reinstall doesn't "stick" to subsequent boots.
@monique_intel Please make sure DSA works with proxies - corporate networks depend on automatic proxy configuration and hosts file workaround is quite hard to set up for average user.
Any update available on this yet?