1 2 Previous Next 16 Replies Latest reply on Dec 14, 2017 12:02 AM by Crazy80

    Intel MFSYS35 Check Storage Controller Status.

    Crazy80

      Hello everybody!

      Here is the problem: dashboard shows this message: "Check Storage Controller Status". When I click the SCM2 in management interface it shows: "Initializing (Offline)".

      Our distribuitor ended up support of this model.

       

      Thank you in advance!

        • 1. Re: Intel MFSYS35 Check Storage Controller Status.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Crazy80,

          Thank you for reaching us out, as you mention this product is in a En of Interactive Support fase since 2011, meaning that there is no longer support for it and resources are limited, however, I can provide you with some recommendations under no liability.

          With that said, it is very important for you to confirm you have a valid backup of your data before to take any further action unless data loosing will have no real impact in your production environment.

          First of, I would like to confirm the following information to have a better idea of what could be the problem:

          1. You have a Intel® Modular Server Chassis MFSYS35, however, this chassis is compatible with two different compute modules Intel® Compute Module MFS5000SI and Intel® Compute Module MFS5520VIR. What is the actual module being used on your system?
          2. What kind of controller are you using (hardware, software, onboard)? What is the model or name?
          3. What OS is being run on the system?
          4. Have you checked the status from the raid BIOS?
          5. How many drives, in what arrays and models are being used on the server with the message?
          6. Is the server presenting any kind of outage or performance degradation at the moment?
          7. Are there any alerted drives?
          8. What are the firmware versions on your system (board and controller)?
          9. Could you provide the hardware logs in order to have a deeper view of what is going on? if so please follow the next steps to generate the file: 
               
            1. You will need USB flash drive formatted as FAT32.  
            2.  
            3. Please download the Sysinfo_V14_0_Build12_AllOS.zip package, extract the contents of the Sysinfo_V14_0_Build12_AllOS\Sysinfo_V14_0_Build12_AllOS\UEFI folder into the root of the flash drive (not into a folder).  
            4.  
            5. Boot into Internal EFI Shell (with the Thumb drive connected to the server), get into the flash drive with the command “FS0: + enter” and run the sysinfo.efi file for the utility to start.  (FS) may change depending on what USB port is being used,, try with FS1, FS2 or change the USB port if needed.
            6.  
            7. Once the utility complete its process, it will copy the log file on your flash drive.
            8.  
            9. Once completed please share the files with us.
          That should do for now, if you have any doubt or concern please feel free to let me know, I look forward to your answer and will stay tuned to your comments.

          Best regards,

          Kenneth
          Intel Customer Support
          • 2. Re: Intel MFSYS35 Check Storage Controller Status.
            Crazy80

            Hi Kenneth! Thank you for fast response!

            I wrote down below required information:

            1. I have a Intel® Modular Server Chassis MFSYS35 with 5 MFS5520VI Compute Modules.

            2. I use buil-in chassis dual controller SAN and MFS5520VI HBAs which takes LUNs from it.

            3. Previously I run Windows Server 2008R2 on it, but now all the compute modules are clean. I moved up all the data on spare servers.

            4. There`s no RAID-controllers in the compute modules, HBAs only which takes LUNs from built-in SAN.

            5. Built-in chassis SAN contains 6 3,5 SAS HUC101890CS4204 drives in RAID5.

            6. At the moment servers are clean, I can`t do any measure of performance.

            7. All drives are in good condition.

            8. Chassis firmware: Current Build Version: 6.10.100.20120307.34729

                MFS5520VI Compute Module:BMC Firmware: 1.27.1, BMC Boot: 0.28, BIOS: S5500.86B.01.00.0060.092120111445

                Storage Control Module 1 Firmware ok 3.10.140.2

                Storage Control Module 2 Firmware ok 3.10.140.2

            9. I could provide Diagnostic report from the chassis itself: https://drive.google.com/open?id=0B4ywsAhL5S0MR255d0tDUTYza28

             

             

            INTERNAL DIAGNOSTICS TEST

            Test run: 10/19/2017 10:38:56

            Communications Test

            ----------------------------------------

            Device   Present   I2C     Ping    SNMP    CIM     HAPI    VBMC    PBMC

            -------  -------  ------  ------  ------  ------  ------  ------  ------

            ESM1       yes     PASS    PASS    PASS      -       -       -       -   

            ESM2        -    

            SCM1       yes     PASS      -       -       -       -       -       -   

            SCM2       yes    [T/O]      -       -       -       -       -       -   

            VSCM       yes       -     PASS    PASS    PASS      -       -       -   

            FAN1       yes     PASS      -       -       -       -       -       -   

            FAN2       yes     PASS      -       -       -       -       -       -   

            IOFAN      yes     PASS      -       -       -       -       -       -   

            PS1        yes       -       -       -       -       -       -       -   

            PS2        yes       -       -       -       -       -       -       -   

            PS3        yes       -       -       -       -       -       -       -   

            PS4        yes       -       -       -       -       -       -       -   

            SERVER1    yes     PASS    PASS      -       -     PASS    PASS    PASS  

            SERVER2    yes     PASS    PASS      -       -     PASS    PASS    PASS  

            SERVER3    yes     PASS    PASS      -       -     PASS    PASS    PASS  

            SERVER4    yes     PASS    PASS      -       -     PASS    PASS    PASS  

            SERVER5    yes     PASS    PASS      -       -     PASS    PASS    PASS  

            SERVER6     -    

            CHASSIS    yes       -       -     PASS      -     PASS    PASS    PASS  

            • 3. Re: Intel MFSYS35 Check Storage Controller Status.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thanks, I'll take a look at the logs and will be back with you shortly


              Kenneth

              • 4. Re: Intel MFSYS35 Check Storage Controller Status.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi, 

                I just finished reviewing the logs, and for what I can see at some point the controller 2 was removed then reinserted and after that started to show as Offfline, It could be that after  removal the hardware got physically damaged but also chances are that the firmware got corrupted and since the controller was active there were no changes to it, then when the controller was reinserted the corruption took effect, anyhow, based on the logs I can't be sure of any of the two scenarios and I can't find previous cases since the product has been out for a while.
                So, with the information available so far, I would recommend to confirm hardware wise all components are properly seated and run the Firmware update, find the last package here, make sure to take a look on the release notes for the specific instructions, known issues and requirements, I am also thinking in the drive distribution, you say all your drives are in a single raid, what if the controller 2 is showing as offline because it has no drives assigned and all of the current raid is running in controller one? could you check that please,

                I'll stay tuned to your comments.

                Kenneth

                • 5. Re: Intel MFSYS35 Check Storage Controller Status.
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  I addition to the previous answer I would like to know:

                  1. What options are available when you when checking the SCM2 prperties for the device?
                  2. Could you please reboot the SCM2?
                  3. Try to generate diagnostic logs from the device, try checking this, please take a look in the release notes for instruction on the different OS supported or UEFI.
                  Best Regards.

                  Ken 
                  • 6. Re: Intel MFSYS35 Check Storage Controller Status.
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Alex,

                     
                    I would like to know if you had the chance to review the emails sent to your address and if there are any updates from your side, or if the assistance is no longer needed and we are OK to set this case as closed, either way please let me know by replying to this email.
                     
                    I'll stay tuned to your comments, best regards.
                     
                    Kenneth R.
                    Intel Customer Support
                     

                    • 7. Re: Intel MFSYS35 Check Storage Controller Status.
                      Crazy80

                      Hello Ken,

                       

                      Sorry for delay. Today I`ll try to make diag logs.

                      • 9. Re: Intel MFSYS35 Check Storage Controller Status.
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Thank you, Just received them, I'll be back shortly.

                        • 10. Re: Intel MFSYS35 Check Storage Controller Status.
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Crazy80,

                          I was wondering if you could get the Complete System Diagnostics file to better understand this issue. Additionally, I was wondering if you could click on the SCM2 and let us know what actions are available as well as the status of the storage pools. 

                          Best regards,
                          David A.


                           

                          • 11. Re: Intel MFSYS35 Check Storage Controller Status.
                            Crazy80

                            Hi David,

                            Thanks for response.

                            I`ve got Complete System Diagnostics file and the screenshot of failed SCM in Management interface.

                             

                            P.S I swapped controllers. Now the failed one is in SCM1 slot. I`ve tried to figure out is the problem related midplane/controller.

                             

                            Intel_MFSYS35.zip - Google Drive

                            • 12. Re: Intel MFSYS35 Check Storage Controller Status.
                              Crazy80

                              Storage pool in good condition, but a have no MPIO (

                               

                              Storage_pool.jpg - Google Drive

                              • 13. Re: Intel MFSYS35 Check Storage Controller Status.
                                David_Intel

                                Hello Crazy80

                                 

                                I have not been able to open the attachments you added. We are going to contact you directly for you to share these files.

                                 

                                Regards,

                                David A

                                • 14. Re: Intel MFSYS35 Check Storage Controller Status.
                                  Crazy80

                                  Hi David

                                  I sent you complete DiagLogs via email.

                                   

                                  Thank you.

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