Graphics
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intel hd graphics control panel

mahme14
Beginner
10,610 Views

i bought new laptop (CYBERPOWERPC Tracer II) with 1070gtx and i already installed update of intel hd graphics

but the problem is intel hd graphics control panel as you see here

even optimus technology nvidia not appear it

but it's appear in device manger

how can i solve this problem

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16 Replies
Stefan3D
Honored Contributor II
7,939 Views

Check graphics settings in BIOS.

Check device manager for yellow bangs.

Install Intel before NVIDIA driver.

Cyberpower's https://www.cyberpowerpc.com/support/ support forwards to Intel and NVIDIA, so generic drivers should work fine.

Did you install an old Windows 10 version that has trouble with NVIDIA Pascal GPUs?

If so, re-check after "Windows' Fall update" scheduled for tomorrow.

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mahme14
Beginner
7,940 Views

thanks i already check all this above

bios was last update but there's no options of graphics settings

and as you see here in device manager is installed ok

there's no intel hd graphics control panel not on desktop

and windows it's with last update

optimus technology nvidia not working

any idea for solve this problem

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Stefan3D
Honored Contributor II
7,940 Views

Check the registry, it must contain following entries

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\Hybrid]

"HybridPlatformRole"=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\NVTweak]

"OptimusProfilesInstalled"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\Optimus]

"Installed"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\CoProcManager]

"ChipsetMatchID"="8086xxxxyyyyzzzz"

Numbers in last entry must be same as in

device manager / system devices / Mobile 7th Generation Intel Core Host Bridge - xxxx / Hardware ID

PCI\VEN_8086&DEV_xxxx&SUBSYS_zzzzyyyy

Otherwise run manually

c:\Windows\System32\igfxCPL.cpl

c:\Windows\System32\GfxUIEx.exe

c:\Windows\System32\Gfxv2_0.exe

c:\Windows\System32\Gfxv4_0.exe

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mahme14
Beginner
7,940 Views

thanks for reply and i'll reply for each one

i didn't find this last part root Hybrid so should i create it?

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\Hybrid]

"HybridPlatformRole"=dword:00000002

i found this so i leave it as same

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\NVTweak]

"OptimusProfilesInstalled"=dword:00000001

also i didn't find this last part root Optimus so should i create it?

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\Optimus]

"Installed"=dword:00000001

my ChipsetMatchID="808659101D051030"

[HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\CoProcManager]

"ChipsetMatchID"="8086xxxxyyyyzzzz"

and here pic about

device manager / system devices / Mobile 7th Generation Intel Core Host Bridge - xxxx / Hardware ID

so what must i do?

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Stefan3D
Honored Contributor II
7,940 Views

At first check if "Windows Fall creators" update coincidentially fixes your issue.

Create a system restore point before you manipulate registry

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

"Hybrid" was the predecessor of Optimus. Don't know what this key exactly does.

I would create the keys, reboot, then install GeForce driver on top of the old one.

Regarding ChipsetMatchID - you looked at the wrong location. See my screenshot for reference.

If you don't see sth. similar, install https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility- Intel® Chipset Device Software (INF Update Utility)

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mahme14
Beginner
7,940 Views

i have diffidence here as you see

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Stefan3D
Honored Contributor II
7,940 Views

dmw2200 schrieb:

i have diffidence here as you see

Ignore the wording, only the number 5910 is relevant. It's the same as in ChipsetMatchID, so at least the chipset driver works correctly on your rig.

Otherwise i'm running out of clues

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mahme14
Beginner
7,940 Views

thanks for replay do you mean there' no solve for my problem in this case?

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ADela4
Novice
7,940 Views

hello my freinds.

i have same issue...i posted this here:

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Stefan3D
Honored Contributor II
7,938 Views

dmw2200 schrieb:

thanks for replay do you mean there' no solve for my problem in this case?

If no one else here has another idea i suggest to contact CyberPowerPC https://www.cyberpowerpc.com/support/ Support

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ADela4
Novice
7,940 Views

hello guys.

i found a solution for this issue..

you must update your windows to Fall Creator Updates and install latest intel driver!

  • 2 of latest and recently update of intel driver isnt compatible with older windows build and update!

if this problem appeared again you must download and insatall fresh windows 10 with latest update released in october (fall creator update) and install driver...

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mahme14
Beginner
7,940 Views

ok thanks let m try after update

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mahme14
Beginner
7,941 Views

sorry i try it but it doesn't work with me

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idata
Employee
7,941 Views

dmw2200: We are sorry to hear the problem persists. At this point the best thing to do now will be to get in contact directly with Cyberpower for further warranty or technical assistance:

 

https://www.cyberpowerpc.com/company/contact.aspx

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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mahme14
Beginner
7,941 Views

thanks for replay i already contact with them but i think they didn't know about this problem please if you can contact with them and your explain maybe will be better than me to them

thanks again

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idata
Employee
7,941 Views

dmw2200: You are very welcome. Please try their forum support, you can always refer them to this thread, you will receive peer to peer support and they should be able to further assist you:

https://www.cyberpowerpc.com/forum/ https://www.cyberpowerpc.com/forum/

Any questions, please let me know.

Regards,

 

Alberto R
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