6 Replies Latest reply on Oct 24, 2017 3:50 PM by Intel Corporation

    Second Monitor

    av9595

      So my second monitor WAS working, and then starting this week it wasn't.  When I plug in the HDMI cable into my laptop, the second monitor lights up (so something is registering) but my computer won't 'detect' the second monitor.  I have noticed while I was trying to roll back my Intel driver, that it said my driver edition is from 3/6/2017.  However, when I go on Intel's website to have it scan my computer for updates, it says that I have the most up-to-date driver from 10/10/2017.  I don't know why that's inconsistent. 

       

      I am using Intel HD graphics 520.

      Windows is completely updated.

      Lenovo is completely updated.

      I have rolled back both windows and lenovo updates, neither worked.  I've completely reset my laptop (due to other computer issues, not virus related).   I've tried all the unplug-replug combos, restarting my computer, waiting, using a different HDMI, none of it works.  I'm hoping that this date inconsistency with Intel updates will lead my down the right path to fixing this.

        • 1. Re: Second Monitor
          Stefan3D

          Here is a list of drivers you can try: Downloads for Intel® HD Graphics 520

          None of them has a date stamp 3/6/2017. Did you get the working driver from Lenovo?

          • 2. Re: Second Monitor
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello av9595,


            Thank you for reaching the Intel Communities.

            I understand you would like to get that second monitor working again with the system, and we can check this matter for sure by looking for a possible fix or source of the problem.


            Some questions I would like to ask:

            • Are you using adapters? or is it a HDMI to HDMI connection?
            • Have you tested the monitor on another computer?
            • Have you tested other monitors or a TV with the computer?
            • Please attach the Intel(R) SSU report to your answer (check below)
            • Were you able to test the drivers provided above? (check below for further instructions)

             

            How to get the SSU report?

             

             

            If you got errors while trying to install the drivers provided before, please follow these steps to install them:

             


            To be done with .zip version of the driver.

             

            1. Extract the .zip file downloaded
            2. Access the device manager and look for display adapters (double-click on it, you should be able to see an Intel(R) HD Graphics adapter or Microsoft Basic Display Adapter")
            3. Right-click and select update driver for Intel HD Graphics
            4. Select "Browse my computer for driver software"
            5. Select "Let me pick from a list of device drivers on my computer"
            6. Click on "Have Disk" and find the extracted folder of the driver downloaded
            7. Go to "Graphics" folder within driver folder and select the **igdlh64.inf** file and hit open then ok
            8. Select Intel HD Graphics XXX under "model" and hit next

             


            Please advise how it goes.

             


            Thanks,
            Esteban C

            • 3. Re: Second Monitor
              av9595

              Alright to start with, I took some pictures because I'm not the best at explaining things.  I have done nothing since my last post, but now my intel device says it's from 2006...

               

              If you look at the first three pictures (they are labeled 3, 4, and 5 because this is not the first post I've made) you'll see that the driver is no saying its from 2006, but when I try and update it, it says that this is the most recent version. 

               

              I've tried downloading the most recent myself, but each version I try says that it is not compatible with my computer (even when it is).  I have a lenovo yoga 15 with an intel core i7. 

               

              I ran the SSU and the review I posted is on image 6 and 7.  I also ran the intel updater on the webpage (the one that automatically searches for updates) and it says my computer is up to date.

              • 5. Re: Second Monitor
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Thank you for the answer provided, av9595

                 


                Please download this driver: http://intel.ly/2z2RYw7

                 


                Then follow these steps to get it installed:

                 

                1. Extract the .zip file downloaded
                2. Access the device manager and look for display adapters (double-click on it, you should be able to see an Intel(R) HD Graphics adapter or Microsoft Basic Display Adapter")
                3. Right-click and select update driver for Intel HD Graphics
                4. Select "Browse my computer for driver software"
                5. Select "Let me pick from a list of device drivers on my computer
                6. Click on "Have Disk" and find the extracted folder of the driver downloaded
                7. Go to "Graphics" folder within driver folder and select the **igdlh64.inf** file and hit open then ok
                8. Select Intel HD Graphics XXX under "model" and hit next

                 


                These steps have been replicated in this video as well: https://www.youtube.com/watch?v=S1KzoQDjMMY

                 

                If the driver is not getting installed after following those steps, please contact us by chat to get it installed with you live.


                Business Hours:
                Monday - Friday
                7:00 AM to 5:00 PM (Pacific Time)

                 

                 

                To start a chat: http://intelsupportchat.force.com/icslivechat/ics_tech_graphics_ww_english_Chat

                 


                Thanks,
                Esteban C

                • 6. Re: Second Monitor
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello av9595,

                   


                  This is to do a follow up on your case and find out if you were able to proceed with the steps above and if you have further questions.

                   


                  Thanks,
                  Esteban C