5 Replies Latest reply on Oct 23, 2017 7:52 AM by Intel Corporation

    Black Screen after HD 620 driver update

    NickC9P

      Hi,

      Yesterday through the Dell Update Tool I had the following driver installed:

       

      Intel HD Graphics 620

       

      After installation I got a black screen (back lit) whenever Windows kicked in - I could go into safe mode and uninstall the driver with no issues and this would resolve the problem, but if Intel, Windows or Dell tried to do an update it got reinstalled and the same problem occurred.

       

      I have downloaded the driver from both Intel and Dell using their tools with the same issue - any help would be greatly received.

       

      Some system details below:

       

      Dell Vostro 15 5568

      Windows 10 Pro

      64-bit

      i5 7th Gen 7200u @ 2.50 ghz 2.70ghz

       

      Thanks Nick