I understand you are trying to install graphics drivers for your computer model Dell Vostro 15.
Let me help you with this matter.
Based on the problem description it seems to be Windows® registry problem.
Please try installing the graphics drivers manually to see if the computer will accept generic drivers
Download the zip version and follow instructions here
Please let me know your findings.
Hi Allan J.
I was able to install the zip in the link below but after the installation my screen has gone blank again.
If I go into safe mode there is no issue and if I remove this driver and uninstall the device I have no issues (Other than degraded graphics)
On the advice from Dell I have restored my machine, Factory reset it and just now carried out a clean install, all work up to the point the driver install kicks in
Thanks for the update on this matter, this is really unfortunate. I am thinking this could be a problem with the graphics frequency once operating system is loaded and graphics drivers is installed.
Also, image failure, could you check with Dell to see if possible to obtain different Windows image?
Test driver version 4627, this is offered by Dell.
Thanks for this, I've sent your recommendation to Dell but they still have me testing different drivers, Clean install of windows on the machine and disabling start up systems.
Each driver causes the same issue and I get a black screen...and because Dell wanted to know...the caps lock light doesn't work when the black screen happens.
I think I'm going to have to accept this is unlikely to get resolved and send the machine back to Dell.
I think the best option would be checking for possible software or hardware issue on this computer the Dell. Sorry for the trouble, the computer seems to be really nice.