The prime, or optimal, display mode for the Dell U2713HM monitor is listed as 2560 x 1440 Dots per Inch (DPI) at 60Hz. This maximum resolution is only available using either the DisplayPort or DVI dual-link inputs.
The following list shows the available inputs on the Dell U2713HM monitor and the maximum resolution for each:
- DisplayPort: 2560 x 1440 DPI at 60Hz
- Dual-link DVI: 2560 x 1440 DPI at 60Hz
- VGA: 2048 x 1152 DPI at 60Hz
- HDMI: 1920 x 1080 DPI at 60Hz
You are right. But !
I use passive cable from HDMI-out on mainboard to DVI-in on monitor. Because of that system tell us about HDMI interface.
This configuration is 100% work, I can set 2560 x 1440 @ 60Hz in this system in this monitor, but after Windows10 was updated (with updating HD Graphics Driver) this ability disappeared.
Thank you for contacting the Intel Communities. I understand you would like to get 2560x1440 with your system, we can check on that for sure.
If the video port used is HDMI, as per the information provided by the other user, the resolution doable is 1920x1080.
If the system was working differently before the update, please check with Dell support team to find out why this happened since their monitor is working differently.
You can also install the latest graphics driver for the system, check links below:
For Windows 10* only: http://intel.ly/2wo6Gx8
For Windows 7 and 8.1: http://intel.ly/2uiYygm
If you face troubles while installing the driver, please follow these steps to install it:
1. Extract the .zip file downloaded
2. Access the device manager and look for display adapters (double-click on it, you should be able to see an Intel(R) HD Graphics adapter or Microsoft Basic Display Adapter")
3. Right-click and select update driver for Intel HD Graphics
4. Select "Browse my computer for driver software"
5. Select "Let me pick from a list of device drivers on my computer"
6. Click on "Have Disk" and find the extracted folder of the driver downloaded
7. Go to "Graphics" folder within driver folder and select the **igdlh64.inf** file and hit open then ok
8. Select Intel HD Graphics XXX under "model" and hit next
I have told, that I downloaded new driver.
I have told, that my configuration is 100% work - I use it more than year.
Why I need to go to Dell ? With any external videocard there are no problem with this monitor. All problems are in crazy Intel driver.
In previous system with intel graphics there were lots of problem with this monitor, but I solved them with CRU (https://www.monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU ).
Now CRU cannot help me.
You have no need to tell me, how to unzip - I remember pkunzip command line in DOS.
You need to write correct working driver. What a trifle, is not it ?
Thank you for the answer provided.
Please test the drivers from here and report back which works with your configuration to further investigate this matter: https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600
The third time I tell you - I did it already
Before write this post, I have download and installed this version of driver.
How many time I need to repeat this for you ?
Sorry for the confusion, KAPACbwork
In this case I regret to inform you that I cannot assure the system will work with the resolution 2560x1440 because of the following:
- There is an adapter involved on the configuration, Intel(R) does not assure the proper functioning of the system while using adapters because the functionality depends on the adapter and how well it takes the video signal from one end to the other
- This is an out of spec configuration for your monitor, it supports up to 1920x1080 with HDMI, which is the resolution you are getting and the video port used (HDMI is the video port seen by the graphics adapter as per the scenario faced) You can provide the report from the link below to double check on that
Run the report, attach it to your answer.
Maybe you can try to remove the windows update and check the system's behavior.
>There is an adapter involved on the configuration
This is a rotten excuse and we both know about it.
When I use a DVI-DVI cable nothing changes.
>This is an out of spec configuration for your monitor, it supports up to 1920x1080 with HDMI
Do not tell me about HDMI nothing. The monitor uses DVI port. How many times I need to tell you this ?
Thank you for the answer provided, KAPACbwork
Have you tried to create a custom resolution from the Intel(R) HD Graphics Control panel?
Have you tested the system after removing the Windows update? https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10
What is the brand and model of the computer you have? I would like to check some information on it. This can be provided with the dxdiag report
How to get the dxdiag report?
1. Press the windows key + r
2. Type dxdiag in the window that appears and hit ok
3. Look for the button "Save All Information" it will create the dxdiag.txt file
4. Attach the report to your answer
>Have you tried to create a custom resolution from the Intel(R) HD Graphics Control panel?
Yes, I have tried, but there was error "Custom Resolution Exceeds Maximum Bandwidth Capacity" and all tips to fix this error not helped to my case
>Have you tested the system after removing the Windows update?
It's very hard (=long) to do, my work cannot to allow to spend so lots of time.
>This can be provided with the dxdiag report
There is a chance it could work, and it did for you. But I would say, it was a lucky shot and the reason why is this:
Intel Graphics Controllers do not support DVI Dual link connecters/adapters/dongles.
Now, once said that, if you take a look at the monitor specs here: Maximum resolution available on the Dell U2713HM monitor | Dell Costa Rica it states that you can get up to 2560 x 1440 DPI at 60Hz with Dual-link DVI.
You also mentioned before that you are getting only Full HD : 1920x1080 which is completely right based on the monitor specs from link above: HDMI: 1920 x 1080 DPI at 60Hz.
So, what I'm trying to say is that the system is working fine and as it should but the problem here may not be the computer but the monitor. Here you have the processor Datasheet which includes the Graphics information and supported resolutions based on the ports you use. Check on page 35:
Hope you find this helpful.
All its so beautifull, but my configuration has worked fine near 1,5 year.
And it broke only after global (windows core and intel drivers) update.