Sorry for the long message. These warnings have been coming in, sometimes every 5 or 6 seconds, since I added a Dell SE 2417HG HDMI monitor to the system several weeks ago. I’ve read in a thread that this combo of motherboard, video card and monitor (native resolution at 1920) causes these messages. I would appreciate any help. Please note that the 3405 device noted in the warning does not show in the hardware listed in my device manager. The 340e shown below at the bottom is the closest match. I've updated all device drivers multiple times.Thanks Al.
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STEVETATE-PC
System Manufacturer Dell Inc.
System Model Studio XPS 9100
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Computer Corporation A04, 10/21/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name SteveTate-PC\Steve Tate
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 9.00 GB
Total Physical Memory 8.99 GB
Available Physical Memory 6.80 GB
Total Virtual Memory 18.0 GB
Available Virtual Memory 15.5 GB
Page File Space 8.99 GB
Page File C:\pagefile.sys
Video is an AMD Radeon HD 5800
Warning 10/9/2017 9:24:02 AM WHEA-Logger 17 None
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Vendor ID:Device ID: 0x8086:0x3405
Class Code: 0x30000
The details view of this entry contains further information.
Intel 5520/5500/x58 I/O hub pci express root port 7 – 340e
Scott, thanks for your reply and help. I've updated the drivers for this, and all chips, multiple times with drivers from Windows, from old drivers stored on my computer, and from Intel. Sometimes, the update stops the problem for the remainder of the day. When I re-boot in the morning, trouble again. Please help me understand what you mean by the Chipset Software package; it should be appearing? Thanks again.
The Chipset Software package, also known as the INF Update package, installs driver-level support for the various chipset components. In most cases, this support is not drivers or driver updates, but is instead configuration data to be used by the drivers included in Windows. This is why it is often called the INF Update package, as it is installing INF files that provide this configuration data to the standard Windows drivers.
If you reboot in the morning and the problem starts up again, this usually means that Windows Update has a newer package that is overwriting the package you installed. Try disabling Windows Update for a couple of days, reinstall the packages you have, and then see if this stops you from seeing the issue. I know that, for older machines, the latest available Chipset software package no longer contains support for their chipsets and, if the newest chipset software package is installed, you can lose information for some of the chipset devices. The only way to avoid this is to block that update from being installed.
Hope this helps,
Scott, the INF update package won't run once installed on my computer. It begins to run but stops with a message "unknown error". I've downloaded the Driver and Support assistant, but when I run that it reports that all drivers are up to date. The problem continues. I'm going nuts. Any other ideas? Thanks.
Are you running the version that is being provided by Dell? The latest generally-available version of the package (10.x) on the Intel site does not include support for systems as old as yours. You need a 9.x version.
Here is the version specifically for Series 5 boards: Download Intel® Chipset Device Software for 5 Series Chipset-Based Desktop Boards.
Here is a later version, actually meant for Series 6 boards, that you may also be able to use: Download Intel® Chipset Device Software for 6 Series Chipset-Based Desktop Boards.
Hope this helps,
Scott, my machine is set to notify me when updates are available and I pick from the list. I have replaced my video card with an Nvidia GeForce GT 1030 and removed all traces of the old AMD software and drivers. I have updated all chip drivers via Windows and with an Intel utility. I have run both versions of the Chipset Device Software that you suggested. I'm still getting the #17 warnings. They come as a flood upon boot up and then slow somewhat, but the problem remains. Any further help would be very much appreciated. Thanks.