1 Reply Latest reply on Oct 9, 2017 10:08 AM by Intel Corporation

    Problem uisng LR200 on HP Omen Win10 Home



      I got a LR200 camera, connected on a USB3 port to a HP Omen, with i7-7700HQ, 8GB RAM, NVIDIA GTX-1050 Win 10 Home 64-bit.

      I would like to use it for Person Tracking, but it seems that the installation is not going well or the Person Tracking isn't running.

      Can you please advice how to proceed, below is a detailed explanation of what I got:

      The LR200 is appears in the device manager, with driver version 10.0.15063.447:

      I have tried to install the newest DCM : intel_rs_dcm_r200_2.1.27.2853, however rebooting, or windows update didn't update the driver. I have tried to install manually the DCM but I got the error:

      I can see streaming video using Camera Viewer from the Intel RealSense SDK sample browser.

      However, when I try to use the Camera Explorer it doesn't seems to recognize the camera:

      When I try to run the Person Tracking sample from the Intel RealSense SDK sample browser I get the "Init Failed" error:

      Thank you very much for your help!