Thank you for reaching the Intel(R) Communities.
I understand it may be tricky to have lag with your mouse and we can certainly check on that to find a possible solution or the source of the problem.
In this case, I would like to recommend the steps noted in the link below.
Especially the following:
- Enable / Disable Scroll Inactive Windows
- Change Palm Check Threshold
- Set the touchpad to No Delay
- Turn off Cortana
Link to be used: http://windowsreport.com/mouse-lag-windows-10/
Please let me know how it goes.
thanks for the answers, i did the job on the windowsreport.com-site.
Solution 1 : does work, but not help
Solution 2 : I have no touchpad Tab
Solution 3 : i have no touchpad
Solution 4 : cortana settings are off
Solution 5 : Delete and Install graphics driver Intel does not help the mouse
Delete the realtek Audio driver does work, but at reboot the driver is instaled new.
the softwarelink "Reimageplus" is blocked by Malwarebytes, so i cannot install it.
Intel driver update says "intel Management Engine Interface old is 188.8.131.524"
i update to version ...1017, but after that i have version 1014 again...
The keyboard is lagging too , but it is not so important as the mouselag.
thanks for help
Thank you for reporting back, Eagleeyejoe
- Do you have all windows updates installed at this point?
- What happens if you remove the Realtek* driver and then install this version Download Realtek* High Definition Audio Driver for Intel® NUC Kit NUC7i3BN, NUC7i5BN, and NUC7i7BN
- About the Management Engine driver, was the installation successful?
the Problems are still the same.
windows10 is up to date by the windows-update-assistent.
the intel-driver and support assistent says "IntelmanagementEngineInterface is old it is 184.108.40.2064"
if i download the new version 1079 and install this happens:
first step is delete the old one and reboot, if i do so, everything is ok. i have an very old version 100.00. and so on, thats ok.
second step is update to newest version, if i do so and reboot, i have version 1014 again!! not the 1079! is there an old version on your server?
Can the laggingproblem of mouse and keyboard be an hardwareproblem? where can i send the NUC to be repaired?
Can someone install another operating system to check if it is an software or hardwareproblem?
what about the Software Reimageplus? is it safe? malwarebytes doesnt let me install it.
What can i do next?
Thx for your help
Thank you for reporting back, Eagleeyejoe
For sure I can do some tests on my end to see if the problem is replicated.
In order to proceed with that and have the nearest configuration to yours, please create and attach the Intel(R) SSU report from your system.
This is the place to download it: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Thank you for the information provided, Eagleeyejoe
I compared the data from that report to one from our laboratory and found a couple of differences between the systems (our Intel® NUC Kit NUC7i3BNH does not reflect the lag)
These are the differences:
- Windows Build used by your system 16299 seems to be from the Insider program, our is normal end-user version 15063
- The system in our lab has some other windows updates installed (screenshot attached)
Please double check if you have other windows updates to be installed on the system, the insider program support team could also be reached to check why there are different updates on your system (if no other updates are found)
About the Realtek driver, the unit in our lab has the latest audio driver from the download center, have you tested that version?
It would be good to report this behavior to the support team for the Insider program, maybe there is something faulty with that version.
Also, do you happen to remember what triggered the issue? Meaning, when did it start and was there any change in the system before it started?
Windows updates installed in our lab (working without mouse lag)
I had the same problem yesterday with my NUC7i7BNH.
I was using a Microsoft Wireless Desktop 2000 and when entering the visual Bios the mouse lags (a lot / almost 2 second delay) but when starting the OS the mouse works fine in the console (No desktop installed at this moment).
Using a wired mouse (Microsoft X3 and Logitech G502) there are no lag problems in the Bios (or OS).
Thank you for the suggestion Leon, I hope it reached Eagleeyejoe.
Eagleeyejoe, you mentioned that you tested a several types of mouse devices, did your tests include a wired mouse? You also mentioned that the keyboard is lagging, do you mean the On-Screen Keyboard is the one is lagging?
Could you please confirm your mouse model?