The problem is intel is no longer communicating with their system.
I do not know if that is the case. If it were, it would affect many, many machines. I have computrace on my laptop, enabled (which I regret), and my laptop functions perfectly. I did have Windows 7, and now Windows 10 on the laptop.
Is it possible that you have a laptop, which had computrace enabled, and is now reported as stolen?
Again, is computrace ENABLED in your bios? There is usually contact information in the BIOS regarding computrace.
Here is a thing;
We suppose that we don't have the user password (for so many reasons such as : bought a stolen pc!?, dead owner, forgetten pass...), so in that case we need the server token pass!. Okey then we must contact Absolute software...
In reply sory we can't generate a server token pass for you or "even reset the intel AT timer" because Intel have discontinued support for this feature. In the end the intel AT state stays locked.
PS : the problem here is that the laptop could not reach their servers which cause the unexpected power off machine.
How old is the laptop? What is the processor model number?
You might try stumbling through the device manager and look for such a [hidden] timer and disable it, which I do not recommend.
But, if Absolute says "In the end the intel AT state stays locked." then I doubt there is little you could do.
Perhaps one of the Intel Support staff have a better recommendation.
This message was posted on behalf of Intel Corporation
I understand you are trying to disable CompuTrace timer.
Let me apologize for any inconvenience this issue may be causing to you.
The best option would be contacting the laptop manufacturer in order to make sure your specific laptop fully supports CompuTrace. If it is supported then they should be able to provide more advanced troubleshooting steps for it.
This link will provide contact information of computer manufacturers https://www.intel.com/content/www/us/en/support/topics/oems.html