6 Replies Latest reply on Dec 17, 2017 5:30 AM by Anzeigename

    DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6

    kho

      There is an endless loop in the installation request of the actual LAN driver.

       

      It seems that the service helper isn't able to detect the installed version or the new driver package has an old version number...

       

      In my case the wireless driver was updated correctly, after reboot only (and again) the LAN driver schould be installed.

       

      Regards

      Holger

        • 1. Re: DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi kho,

          Thank you for bringing this information to our attention, let me help you on this matter.

          I would like to know more about your hardware configuration. I need the model number of your system or please run the following utility and attach the results.
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

          Looking forward to hearing from you.

          Allan J.

          • 2. Re: DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6
            kho

            Hi Allen,

             

            I run the SSU tool and save the results.

             

            But I see no possibilty to attach a file in this replay.

             

            So I put the content inline

            --------------------------------------------------

            # SSU Scan Information

            Scan Info:

            Version:"2.5.0.12"

            Date:"10.03.2017"

            Time:"00:00:13.2425011"

             

             

            # Scanned Hardware

            Computer:

                      BaseBoard Manufacturer:"Intel Corporation"

                      BIOS Mode:"Legacy"

                      BIOS Version/Date:"Intel Corp. BNKBL357.86A.0052.2017.0918.1346 , 09/18/2017"

                      CD or DVD:"Not Available"

                      Embedded Controller Version:"8.9"

                      Platform Role:"Desktop"

                      Processor:"Intel(R) Core(TM) i5-7260U CPU @ 2.20GHz , GenuineIntel"

                      Secure Boot State:"Not Available"

                      SMBIOS Version:"3.0"

                      Sound Card:"Intel(R) Display-Audio"

                      Sound Card:"Realtek High Definition Audio(SST)"

                      System Manufacturer:"Not Available"

                      System Model:"Not Available"

                      System SKU:"Not Available"

                      System Type:"x64-based PC"

                      - "Display"

                           Intel ® Graphics Driver Version:"22.20.16.4771"

                           - "Intel(R) Iris(TM) Plus Graphics 640"

                                Adapter Compatibility:"Intel Corporation"

                                Adapter DAC Type:"Internal"

                                Adapter RAM:"1,00 GB"

                                Availability:"Running or Full Power"

                                Bits Per Pixel:"32"

                                - "Caption":"Intel(R) Iris(TM) Plus Graphics 640"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Plus+Graphics+640"

                                CoInstallers:"C:\Windows\System32\DriverStore\FileRepository\ki124278.inf_amd64_e45370788b56f38f\igxpco64.dll, CoDeviceInstall"

                                Color Table Entries:"4294967296"

                                Dedicated Video Memory:"Not Available"

                                Driver:"igdkmd64.sys"

                                Driver Date:"08.13.2017 02:00"

                                Driver Path:"C:\Windows\system32\DriverStore\FileRepository\ki124278.inf_amd64_e45370788b56f38f\igdkmd64.sys"

                                Driver Provider:"Intel Corporation"

                                Driver Version:"22.20.16.4771"

                                INF:"oem39.inf"

                                INF Section:"iKBLD_w10_DS"

                                Install Date:"Not Available"

                                Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"Not Available"

                                Location:"PCI bus 0, device 2, function 0"

                                Manufacturer:"Intel Corporation"

                                Microsoft DirectX* Version:"DirectX 12"

                                Monochrome:"No"

                                Number of Colors:"4294967296"

                                Number of Video Pages:"Not Available"

                                PNP Device ID:"PCI\VEN_8086&DEV_5926&SUBSYS_20688086&REV_06\3&11583659&0&10"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"Not Available"

                                Refresh Rate - Current:"60 Hz"

                                Refresh Rate - Maximum:"59 Hz"

                                Refresh Rate - Minimum:"29 Hz"

                                Resolution:"2560 X 1440"

                                Scan Mode:"Noninterlaced"

                                Service Name:"igfx"

                                Status:"OK"

                                Video Architecture:"VGA"

                                Video Memory:"Unknown"

                                Video Processor:"Intel(R) Iris(TM) Graphics Family"

                      - "Memory"

                           Physical Memory (Available):"12,93 GB"

                           Physical Memory (Installed):"16 GB"

                           Physical Memory (Total):"15,89 GB"

                           - "BANK 0"

                                Capacity:"8 GB"

                                Channel:"ChannelA-DIMM0"

                                Configured Clock Speed:"2133 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"SODIMM"

                                Interleave Position:"First position"

                                Manufacturer:"859B"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"CT8G4SFD8213.C16FBD1"

                                Serial Number:"A80EC5E0"

                                Status:"Not Available"

                                Type:"Not Available"

                           - "BANK 2"

                                Capacity:"8 GB"

                                Channel:"ChannelB-DIMM0"

                                Configured Clock Speed:"2133 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"SODIMM"

                                Interleave Position:"Second position"

                                Manufacturer:"859B"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"CT8G4SFD8213.C16FBD1"

                                Serial Number:"A80EC7AC"

                                Status:"Not Available"

                                Type:"Not Available"

                      - "Motherboard"

                           Availability:"Running or Full Power"

                           BIOS:"BIOS Date: 09/18/17 13:46:57 Ver: 05.0000C, INTEL  - 34"

                           Caption:"Hauptplatine"

                           Chipset:"Not Available"

                           Date:"09.18.2017 02:00"

                           Install Date:"Not Available"

                           Last Error Code:"Not Available"

                           Last Error Code Description:"Not Available"

                           Manufacturer:"Intel Corporation"

                           Model:"Not Available"

                           Part Number:"Not Available"

                           PNP Device ID:"Not Available"

                           Power Management Capabilities:"Not Available"

                           Power Management Supported:"Not Available"

                           Product:"NUC7i5BNB"

                           Serial Number:"GEBN716003R5"

                           Status:"OK"

                           Version:"J31144-303"

                      - "Networking"

                           Intel ® Network Connections Install Options:"ANS,DMIX"

                           Intel ® Network Connections Version:"22.6.6.0"

                           Intel ® PROSet/Wireless Software Version:"19.70.0.1040"

                           - "Hyper-V Virtual Ethernet Adapter"

                                Availability:"Running or Full Power"

                                Caption:"Hyper-V Virtual Ethernet Adapter"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"192.168.178.1;fe80::ca0e:14ff:fe56:bc97"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"10.13.2017 05:10"

                                DHCP Lease Obtained:"10.03.2017 05:10"

                                DHCP Server:"192.168.178.1"

                                Driver:"vmswitch.sys"

                                Driver Date:"06.21.2006 12:00"

                                Driver Path:"C:\Windows\system32\drivers\vmswitch.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.15063.0"

                                Index:"0014"

                                INF:"wvms_mp.inf"

                                INF Section:"VMSMP.ndi"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"192.168.178.24;fe80::c5a7:f25:15ed:5e28;2a02:8108:9c3f:db04:5076:3de0:626b:483f;2a02:8108:9c3f:db04:c5a7:f25:15ed:5e28"

                                IP Subnet:"255.255.255.0;64;128;64"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"10.02.2017 11:19"

                                Location:"Not Available"

                                MAC Address:"F4:4D:30:6E:16:B9"

                                Manufacturer:"Microsoft"

                                Media Type:

                                Net Connection ID:"vEthernet (Virtual Switch (automatic))"

                                NetCfgInstanceId:"{B014A6DA-5BF5-44F9-8AB0-482D6ECBFA3F}"

                                Number of VLANs:"0"

                                PNP Device ID:"ROOT\VMS_MP\0000"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Hyper-V Virtual Ethernet Adapter"

                                Service Name:"VMSMP"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Antwort für Verbindungsschicht-Topologieerkennung:

                                     Client für Microsoft-Netzwerke:

                                     Datei- und Druckerfreigabe für Microsoft-Netzwerke:

                                     E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:

                                     Internetprotokoll, Version 4 (TCP/IPv4):

                                     Internetprotokoll, Version 6 (TCP/IPv6):

                                     Microsoft-LLDP-Treiber:

                                     QoS-Paketplaner:

                                - "Settings"

                                     *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                     *IPsecOffloadV2:IPSec Offload:"Auth Header and ESP Enabled (3)"

                                     *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                     *LsoV2IPv4:Large Send Offload Version 2 (IPv4):"Enabled (1)"

                                     *LsoV2IPv6:Large Send Offload Version 2 (IPv6):"Enabled (1)"

                                     *NetworkDirect:Network Direct (RDMA):"Disabled (0)"

                                     *RSS:Receive Side Scaling:"Enabled (1)"

                                     *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                     *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                           - "Hyper-V Virtual Ethernet Adapter #2"

                                Availability:"Running or Full Power"

                                Caption:"Hyper-V Virtual Ethernet Adapter #2"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"255.255.255.255"

                                Driver:"vmswitch.sys"

                                Driver Date:"06.21.2006 12:00"

                                Driver Path:"C:\Windows\system32\drivers\vmswitch.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.15063.0"

                                Index:"0016"

                                INF:"wvms_mp.inf"

                                INF Section:"VMSMP.ndi"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"169.254.141.31;fe80::5482:954:e1ea:8d1f"

                                IP Subnet:"255.255.0.0;64"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"10.02.2017 11:19"

                                Location:"Not Available"

                                MAC Address:"00:15:5D:B2:18:04"

                                Manufacturer:"Microsoft"

                                Media Type:

                                Net Connection ID:"vEthernet (internes Netzwerk)"

                                NetCfgInstanceId:"{E305C00E-A95A-4248-9476-82E4F303D443}"

                                Number of VLANs:"0"

                                PNP Device ID:"ROOT\VMS_MP\0001"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Hyper-V Virtual Ethernet Adapter"

                                Service Name:"VMSMP"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Antwort für Verbindungsschicht-Topologieerkennung:

                                     Client für Microsoft-Netzwerke:

                                     Datei- und Druckerfreigabe für Microsoft-Netzwerke:

                                     E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:

                                     Internetprotokoll, Version 4 (TCP/IPv4):

                                     Internetprotokoll, Version 6 (TCP/IPv6):

                                     Microsoft-LLDP-Treiber:

                                     QoS-Paketplaner:

                                - "Settings"

                                     *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                     *IPsecOffloadV2:IPSec Offload:"Auth Header and ESP Enabled (3)"

                                     *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                     *LsoV2IPv4:Large Send Offload Version 2 (IPv4):"Enabled (1)"

                                     *LsoV2IPv6:Large Send Offload Version 2 (IPv6):"Enabled (1)"

                                     *NetworkDirect:Network Direct (RDMA):"Disabled (0)"

                                     *RSS:Receive Side Scaling:"Enabled (1)"

                                     *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                     *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                           - "Intel(R) Ethernet Connection (4) I219-V"

                                Availability:"Running or Full Power"

                                - "Caption":"Intel(R) Ethernet Connection (4) I219-V"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(4)+I219+V"

                                CoInstallers:"NicCo4.dll,NicCoInstallerEntry"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"e1d65x64.sys"

                                Driver Date:"03.21.2017 12:00"

                                Driver Path:"C:\Windows\system32\DRIVERS\e1d65x64.sys"

                                Driver Provider:"Intel"

                                Driver Version:"12.15.25.6"

                                ETrackID:"0x00000000"

                                Index:"0001"

                                INF:"oem22.inf"

                                INF Section:"E15D8.10.0.1"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"10.02.2017 11:19"

                                Location:"PCI bus 0, device 31, function 6"

                                MAC Address:"F4:4D:30:6E:16:B9"

                                Manufacturer:"Intel"

                                Media Type:"Kupfer"

                                Net Connection ID:"Ethernet"

                                NetCfgInstanceId:"{1C2E666B-F9E9-47F0-9CD5-3440CA9C347D}"

                                Number of VLANs:"0"

                                NVM Version:"0x00000000"

                                Part Number:"FFFFFF-0FF"

                                PNP Device ID:"PCI\VEN_8086&DEV_15D8&SUBSYS_20688086&REV_21\3&11583659&0&FE"

                                Port:"Not Available"

                                Power Management (Low Power):"Active: Yes, Enable: Yes"

                                Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                                Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Intel(R) Ethernet Connection (4) I219-V"

                                Service Name:"e1dexpress"

                                Status:"Verbindung aktiv"

                                Team Name:"Not in a team"

                                Temperature:"Nicht unterstützt"

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Hyper-V Extensible Virtual Switch:

                                     Microsoft-LLDP-Treiber:

                                - "Settings"

                                     *FlowControl:Flusssteuerung:"Rx und Tx aktiviert (3)"

                                     *InterruptModeration:Interrupt-Drosselung:"Aktiviert (1)"

                                     *IPChecksumOffloadIPv4:IPv4-Prüfsummen abladen:"Rx und Tx aktiviert (3)"

                                     *JumboPacket:Jumbo Packet:"Deaktiviert (1514)"

                                     *LsoV2IPv4:Large-Send-Offload V2 (IPv4):"Aktiviert (1)"

                                     *LsoV2IPv6:Large-Send-Offload V2 (IPv6):"Aktiviert (1)"

                                     *NumRssQueues:Max. Anzahl RSS-Warteschlangen:"2 Warteschlangen (2)"

                                     *PMARPOffload:Protokoll-ARP-Abladung:"Aktiviert (1)"

                                     *PMNSOffload:Protokoll-NS-Abladung:"Aktiviert (1)"

                                     *PriorityVLANTag:Paketpriorität und VLAN:"Paketpriorität und VLAN aktiviert (3)"

                                     *ReceiveBuffers:Empfangspuffer:"256 (256)"

                                     *RSS:RSS (Empfangsseitige Skalierung):"Aktiviert (1)"

                                     *SpeedDuplex:Geschwindigkeit und Duplex:"Automatische Aushandlung (0)"

                                     *TCPChecksumOffloadIPv4:TCP-Prüfsummen abladen (IPv4):"Rx und Tx aktiviert (3)"

                                     *TCPChecksumOffloadIPv6:TCP-Prüfsummen abladen (IPv6):"Rx und Tx aktiviert (3)"

                                     *TransmitBuffers:Übertragungspuffer:"512 (512)"

                                     *UDPChecksumOffloadIPv4:UDP-Prüfsummen abladen (IPv4):"Rx und Tx aktiviert (3)"

                                     *UDPChecksumOffloadIPv6:UDP-Prüfsummen abladen (IPv6):"Rx und Tx aktiviert (3)"

                                     *WakeOnMagicPacket:Akt. über Magic Packet:"Aktiviert (1)"

                                     *WakeOnPattern:Akt. bei Musterübereinstimmung:"Aktiviert (1)"

                                     AdaptiveIFS:Adaptives Interframe-Spacing:"Deaktiviert (0)"

                                     EEELinkAdvertisement:Energieeffizientes Ethernet:"Ein (1)"

                                     EnablePME:PME aktivieren:"Aktiviert (1)"

                                     ITR:Interrupt-Drosselungsrate:"Adaptiv (65535)"

                                     LinkNegotiationProcess:Kompatibilitätsmodus für ältere Switches:"Deaktiviert (1)"

                                     LogLinkStateEvent:Verbindungsereignis protokollieren:"Aktiviert (51)"

                                     MasterSlave:Gigabit Master/Slave-Modus:"Automatische Erkennung (0)"

                                     NetworkAddress:Lokal verwaltete Adresse:

                                     ReduceSpeedOnPowerDown:Geschw. beim Abschalten reduzieren:"Aktiviert (1)"

                                     SipsEnabled:Systemleerlauf-Energiesparoption:"Deaktiviert (0)"

                                     ULPMode:ULP-Modus:"Aktiviert (1)"

                                     WaitAutoNegComplete:Auf Verbindung warten:"Automatische Erkennung (2)"

                                     WakeOnLink:Akt. bei Verbindung:"Deaktiviert (0)"

                      - "Operating System"

                           .Net Framework Version:"4.0,4.7"

                           Boot Device:"\Device\HarddiskVolume1"

                           Locale:"Deutschland"

                           OS Manufacturer:"Microsoft Corporation"

                           OS Name:"Microsoft Windows 10 Pro"

                           Other OS Description:"Not Available"

                           Page File:"C:\pagefile.sys"

                           Page File Space:"1,00 GB"

                           Physical Memory (Available):"12,93 GB"

                           Physical Memory (Installed):"16 GB"

                           Physical Memory (Total):"15,89 GB"

                           System Directory:"C:\Windows\system32"

                           Version:"10.0.15063 Build 15063"

                           Virtual Memory (Available):"13,71 GB"

                           Virtual Memory (Total):"16,89 GB"

                           Windows Directory:"C:\Windows"

                           - "Installed Updates"

                                KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [27.07.2017]"

                                KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [27.07.2017]"

                                KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [27.07.2017]"

                                KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [27.07.2017]"

                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB4022405:"Update [7/27/2017]"

                                KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [27.07.2017]"

                                KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [27.07.2017]"

                                SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                                SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                      - "Processor"

                           - "Intel(R) Core(TM) i5-7260U CPU @ 2.20GHz"

                                Architecture:"x64"

                                ATPO:"Not Available"

                                Availability:"Running or Full Power"

                                Caption:"Intel64 Family 6 Model 142 Stepping 9"

                                - "Chipset Name":"Intel(R) Core(TM) i5-7260U CPU @ 2.20GHz"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+7260U+CPU+"

                                CPU Speed:"2,208 GHz"

                                Current Voltage:"7. volts"

                                Driver:"Not Available"

                                Driver Date:"04.21.2009 12:00"

                                Driver Path:"C:\Windows\system32\drivers\intelppm.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.15063.0"

                                Ext. Family:"Not Available"

                                Family:"Not Available"

                                FPO:"Not Available"

                                INF:"cpu.inf"

                                INF Section:"IntelPPM_Inst.NT"

                                Install Date:"Not Available"

                                Last Error Code:"Not Available"

                                Level 1 Cache:"2 x 128 KB"

                                Level 2 Cache:"2 x 512 KB"

                                Level 3 Cache:"4 MB"

                                Load:"4%"

                                Manufacturer:"GenuineIntel"

                                Model:"142"

                                Name:"Intel(R) Core(TM) i5-7260U CPU @ 2.20GHz"

                                Number of Cores:"2"

                                Number of Cores Enabled:"2"

                                Number of Logical Processors:"4"

                                Part Number:"To Be Filled By O.E.M."

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Processor ID:"BFEBFBFF000806E9"

                                Revision:"Not Available"

                                Serial Number:"To Be Filled By O.E.M."

                                Service Name:"intelppm"

                                Status:"OK"

                                Stepping:"9"

                                Version:"Not Available"

                      - "Storage"

                           - "Samsung SSD 850 EVO 500GB"

                                Capablities:"Random Access, Supports Writing, SMART Notification"

                                Caption:"Samsung SSD 850 EVO 500GB"

                                Cylinder - Total:"60801"

                                Description:"Laufwerk"

                                Driver:"Not Available"

                                Driver Date:"06.21.2006 12:00"

                                Driver Version:"10.0.15063.0"

                                Error Code:"Device is working properly"

                                Firmware Revision:"EMT02B6Q"

                                Heads - Total:"255"

                                Index:"0"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"IDE"

                                Manufacturer:"(Standardlaufwerke)"

                                Model:"Samsung SSD 850 EVO 500GB"

                                Name:"\\.\PHYSICALDRIVE0"

                                Partitions:"4"

                                Physical Sector Size:"512"

                                PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_850_EVO_500G\4&20157ED9&0&000000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"63"

                                Sectors - Total:"976768065"

                                Serial Number:"S2RBNX0HA07381B"

                                Size:"465,76 GB"

                                Size – Available:"205,00 GB"

                                SMART Attributes:"Self-Test: 255 minutes, OK, Short Self-Test: 2 minutes, OK"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"15504255"

                                - "C:"

                                     Availability:"Not Available"

                                     Caption:"C:"

                                     Compression Method:"Not Compressed"

                                     Description:"Lokale Festplatte"

                                     File System:"NTFS"

                                     Name:"C_OS"

                                     Serial Number:"C6ED645D"

                                     Size:"121,582027435303 GB"

                                     Size – Available:"75,0401153564453 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "D:"

                                     Availability:"Not Available"

                                     Caption:"D:"

                                     Compression Method:"Not Compressed"

                                     Description:"Lokale Festplatte"

                                     File System:"NTFS"

                                     Name:"D_Data"

                                     Serial Number:"B4ABB104"

                                     Size:"68,3593711853027 GB"

                                     Size – Available:"35,8440704345703 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "F:"

                                     Availability:"Not Available"

                                     Caption:"F:"

                                     Compression Method:"Not Compressed"

                                     Description:"Lokale Festplatte"

                                     File System:"NTFS"

                                     Name:"F_MoreData"

                                     Serial Number:"DADE75E8"

                                     Size:"275,327144622803 GB"

                                     Size – Available:"94,1112823486328 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "SMART"

                                     0x05  Reallocated Sector Count:0:"10"

                                     0x09  Power-On Hours:694:"0"

                                     0x0C  Power Cycle Count:359:"0"

                                     0xB1  Wear Range Delta:5:"0"

                                     0xB3  Used Reserved Block Count Total:0:"10"

                                     0xB5  Program Fail Count Total:0:"10"

                                     0xB6  Erase Fail Count:0:"10"

                                     0xB7  SATA Downshift Count:0:"10"

                                     0xBB  Uncorrectable Error Count:0:"0"

                                     0xBE  Temperature - Current:31° C:"0"

                                     0xBE  Temperature - Highest:Not Available:"0"

                                     0xBE  Temperature - Lowest:Not Available:"0"

                                     0xC3  Hardware ECC Recovered:0:"0"

                                     0xC7  CRC Error Count:0:"0"

                                     0xEB  Good Block Count:30:"0"

                                     0xF1  Total LBAs Written:6351058586:"0"

            ...#SSU#...

            ---------------------------------------------------------

             

            Regards

            Holger

            • 3. Re: DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi kho,

              Thank you for the report. I appreciate it.
              Based on the information, I noticed that your computer is currently running the latest LAN driver for the Intel® Ethernet Connection I219-V.
              The latest should be 12.15.25.6 as shown on the picture attached, this is the same driver version from your computer.
              I have tested the following driver version
              https://downloadcenter.intel.com/download/26481/Intel-Gigabit-Ethernet-Network-Connection-Driver-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95067

              Hope it helps.
              Allan J.

              • 4. Re: DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6
                kho

                Hi Allen,

                 

                thanks for your info. But it didn't help...

                 

                I've download and installed the above driver, the version in the device manager after installing is the same as the version before: 12.15.25.6.

                 

                And the DSA tool (I've started a rescan) still wants to reinstall this driver.

                Which property at which location does the DSA check in the PC configuration (the driver version in the SSU output (see above) seems to be correct)?

                 

                Regards

                Holger

                • 5. Re: DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi kho,

                  Thank you for the update. I will report this matter internally, thanks for the feedback.
                  In the meantime, since the report shows that you are currently running the latest LAN driver, there is no need to get different version for now.

                  Regards,
                  Allan J.

                  • 6. Re: DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6
                    Anzeigename

                    Similar problem here: Got Version 12.15.25.6 of Intel Ethernet Connection I219-V and cannot update to DSA-recommended Version 22.7.1  all attempts failed even deinstallation failed. Always end up with 12.15.25.6