2 Replies Latest reply on Oct 9, 2017 9:28 AM by Intel Corporation

    error installing intel driver support assistant error code 80070643

    gruntly69

      Hi All,

       

      I know this has been posted before but never found a resolution there is a SSD Intel drive I'm trying to get to connect to another PC to safely backup the data off it & shows up in device manager but can't get drivers for it & this is the error message assistant has when installing...

      [0468:0968][2017-10-02T11:30:56]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\ABITWI~1\AppData\Local\Temp\{F8D5A581-2E01-482F-BC8E-82984C82A36A}\.cr\Intel Driver and Support Assistant Installer.exe

      [0468:0968][2017-10-02T11:30:56]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

      [0468:0968][2017-10-02T11:30:56]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

      [0468:0968][2017-10-02T11:30:56]i009: Command Line: '"-burn.clean.room=C:\Intel\Intel Driver and Support Assistant Installer.exe" -burn.filehandle.attached=180 -burn.filehandle.self=188'

      [0468:0968][2017-10-02T11:30:56]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Intel\Intel Driver and Support Assistant Installer.exe'

      [0468:0968][2017-10-02T11:30:56]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Intel\'

      [0468:0968][2017-10-02T11:30:56]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ABITWI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171002113056.log'

      [0468:0968][2017-10-02T11:30:56]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'

      [0468:0968][2017-10-02T11:30:56]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [0468:08BC][2017-10-02T11:30:56]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [0468:08BC][2017-10-02T11:30:56]i000: Setting version variable 'WixBundleFileVersion' to value '3.0.0.9'

      [0468:0968][2017-10-02T11:30:56]i100: Detect begin, 3 packages

      [0468:0968][2017-10-02T11:30:56]i000: Setting string variable 'NETFRAMEWORK45' to value '394271'

      [0468:0968][2017-10-02T11:30:56]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [0468:0968][2017-10-02T11:30:56]i101: Detected package: NetFx45Web, state: Present, cached: None

      [0468:0968][2017-10-02T11:30:56]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [0468:0968][2017-10-02T11:30:56]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: Complete

      [0468:0968][2017-10-02T11:30:56]i199: Detect complete, result: 0x0

      [0468:08BC][2017-10-02T11:30:59]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [0468:0968][2017-10-02T11:30:59]i200: Plan begin, 3 packages, action: Install

      [0468:0968][2017-10-02T11:30:59]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [0468:0968][2017-10-02T11:30:59]i052: Condition 'VersionNT64' evaluates to true.

      [0468:0968][2017-10-02T11:30:59]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\ABITWI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171002113056_000_IPIPInstallerX64_rollback.log'

      [0468:0968][2017-10-02T11:30:59]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\ABITWI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171002113056_000_IPIPInstallerX64.log'

      [0468:0968][2017-10-02T11:30:59]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\ABITWI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171002113056_001_DriverUpdateUtilityInstaller_rollback.log'

      [0468:0968][2017-10-02T11:30:59]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\ABITWI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171002113056_001_DriverUpdateUtilityInstaller.log'

      [0468:0968][2017-10-02T11:30:59]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0468:0968][2017-10-02T11:30:59]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0468:0968][2017-10-02T11:30:59]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

      [0468:0968][2017-10-02T11:30:59]i299: Plan complete, result: 0x0

      [0468:0968][2017-10-02T11:30:59]i300: Apply begin

      [0468:0968][2017-10-02T11:30:59]i010: Launching elevated engine process.

      [0468:0968][2017-10-02T11:31:00]i011: Launched elevated engine process.

      [0468:0968][2017-10-02T11:31:00]i012: Connected to elevated engine.

      [09D8:0134][2017-10-02T11:31:00]i358: Pausing automatic updates.

      [09D8:0134][2017-10-02T11:31:06]w308: Automatic updates could not be paused due to error: 0x80070422. Continuing...

      [09D8:0134][2017-10-02T11:31:06]i360: Creating a system restore point.

      [09D8:0134][2017-10-02T11:31:06]w363: Could not create system restore point, error: 0x80070422. Continuing...

      [09D8:0134][2017-10-02T11:31:06]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, options: 0x7, disable resume: No

      [09D8:0134][2017-10-02T11:31:06]i000: Caching bundle from: 'C:\Users\ABITWI~1\AppData\Local\Temp\{F2604B24-B67B-45BD-85CF-1969483B83F5}\.be\Intel Driver and Support Assistant Installer.exe' to: 'C:\ProgramData\Package Cache\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}\Intel Driver and Support Assistant Installer.exe'

      [09D8:0134][2017-10-02T11:31:06]i320: Registering bundle dependency provider: {01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, version: 3.0.0.9

      [09D8:0134][2017-10-02T11:31:06]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, resume: Active, restart initiated: No, disable resume: No

      [09D8:078C][2017-10-02T11:31:06]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{8FD6FE5A-E1E1-47F3-BBE6-FE2B1364DCB8}v7.1\IntelProductImprovementProgramInstaller.msi.

      [09D8:078C][2017-10-02T11:31:06]i304: Verified existing payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\{2394186A-5445-4293-B739-352009350342}v3.0.0.9\Intel Driver and Support Assistant Installer.msi.

      [09D8:0134][2017-10-02T11:31:06]i323: Registering package dependency provider: {8FD6FE5A-E1E1-47F3-BBE6-FE2B1364DCB8}, version: 7.1, package: IPIPInstallerX64

      [09D8:0134][2017-10-02T11:31:06]i301: Applying execute package: IPIPInstallerX64, action: Install, path: C:\ProgramData\Package Cache\{8FD6FE5A-E1E1-47F3-BBE6-FE2B1364DCB8}v7.1\IntelProductImprovementProgramInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [09D8:0134][2017-10-02T11:31:27]e000: Error 0x80070643: Failed to install MSI package.

      [09D8:0134][2017-10-02T11:31:27]e000: Error 0x80070643: Failed to execute MSI package.

      [0468:0968][2017-10-02T11:31:27]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0468:0968][2017-10-02T11:31:27]i319: Applied execute package: IPIPInstallerX64, result: 0x80070643, restart: None

      [0468:0968][2017-10-02T11:31:27]e000: Error 0x80070643: Failed to execute MSI package.

      [09D8:0134][2017-10-02T11:31:27]i318: Skipped rollback of package: IPIPInstallerX64, action: Uninstall, already: Absent

      [0468:0968][2017-10-02T11:31:27]i319: Applied rollback package: IPIPInstallerX64, result: 0x0, restart: None

      [09D8:0134][2017-10-02T11:31:27]i329: Removed package dependency provider: {8FD6FE5A-E1E1-47F3-BBE6-FE2B1364DCB8}, package: IPIPInstallerX64

      [09D8:0134][2017-10-02T11:31:27]i351: Removing cached package: IPIPInstallerX64, from path: C:\ProgramData\Package Cache\{8FD6FE5A-E1E1-47F3-BBE6-FE2B1364DCB8}v7.1\

      [09D8:0134][2017-10-02T11:31:27]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, resume: None, restart: None, disable resume: No

      [09D8:0134][2017-10-02T11:31:27]i330: Removed bundle dependency provider: {01f3f6b8-1a81-4b10-b51f-f69af12e1d69}

      [09D8:0134][2017-10-02T11:31:27]i352: Removing cached bundle: {01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, from path: C:\ProgramData\Package Cache\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}\

      [09D8:0134][2017-10-02T11:31:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{01f3f6b8-1a81-4b10-b51f-f69af12e1d69}, resume: None, restart initiated: No, disable resume: No

      [0468:0968][2017-10-02T11:31:27]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

       

       

       

      If it helps it is a SSDSA1M080G2LE 1.8"

        • 1. Re: error installing intel driver support assistant error code 80070643
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi gruntly69,

          We understand your situation regarding the Intel® Driver & Support Assistant that you are not able to install due to error code 80070643.

          We would like to let you know that this application only supports the following products: Graphics drivers, wireless networking, Intel® NUCs, and Intel® Compute Sticks. We already tested the application in our lab and it does not provide SSDs information or drivers. 

          Intel® Driver & Support Assistant - downloadcenter.intel.com

          This SSD does not require any driver to work since it is a SATA SSD.

          We would like to confirm the following information: 

          -Please post a screenshot of the device manager with the "Disk drives" tab expanded. 
          -Under device manager, Right click the unknown device and select properties. 
          -Go to the "Details" Tab.
          -Under the drop-down menu, select the option that says "Hardware ID". 
          -Please provide us the information that is available there. 
          -Repeat the same process with the "Mass Storage Controller" that is listed under other devices too.

          We look forward to hearing back from you. 

          Regards, 
          Junior M.  
           

          • 2. Re: error installing intel driver support assistant error code 80070643
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi gruntly69,

            We haven't heard back from you in a while. We would like to know if there is something else we can assist you with. 

            Regards, 
            Junior M.