2 Replies Latest reply on Oct 3, 2017 10:35 AM by Brooks_D

    Enterprise Hub troubleshooting different connection scenarios from MacOS/iOS

    Brooks_D

      I've setup the Enterprise server and a couple of Hubs and have gotten them to work successfully on the internal network.

       

      The problems I'm running into are:

       

      I can get on an internal WIFI network and use the client in Enterprise mode to connect successfully to the Hub (Dell Optiplex 7050)

       

      I then enable Protected Guest Access and try to connect again:

      Screen Shot 2017-09-28 at 4.33.26 PM.png

      and the following debug info:

       

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering PrimaryViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedUsersViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering FileService

      [StackTrace] FileService.registerConsumer()

      [Debug] PinLookupManager: Attempting to contact ranger server at https://shv-unite.seismicexchange.com/Unite/CCService.asmx

      ----------- Pin Lookup SEND --------

      <?xml version="1.0" encoding="utf-8"?><s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><LookupPin xmlns="http://tempuri.org/"><Pin>518053</Pin></LookupPin></s:Body></s:Envelope>

      [Debug] PinViewController: pinLookupFailed()

      [Error] PinViewController: Enterprise Server Connection Error -1009: The Internet connection appears to be offline.

      [StackTrace] ClientDataStream.disconnect()

      [StackTrace] EchoNetStatsService.destroy()

      [StackTrace] UserManager.destroy()

      [StackTrace] PluginManager.destroy()

      [StackTrace] ClientDataStream.destroy()

      [Debug] CDS: Instantiating CDS

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] UserManager: Instantiating UserManager

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] PluginManager: Instantiating PluginManager

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] EchoNetStatsService: Instantiating EchoNetStatsService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.setServerValidationInProcess()

      Firewall rules on the Hub were setup per the guide to allow access to Intel Unite application as well as IIS Manager, but I've gotten this error even with the Windows Firewall completely turned off.  This error occurs when the Hub is both on the domain and not.

       

      This client should be able to connect this way, right?  Otherwise if I switch the app to standalone it asks for an 8 digit pin, which the Hub does not display.

       

      From iOS I get the following when attempting to connect with the ad-hoc guest access:

      IMG_1467 2.jpgIMG_1468.jpg

      The server has been setup with our wildcard SSL