10 Replies Latest reply on Dec 4, 2017 12:49 AM by Intel Corporation

    BIOS version 1J2 update error

    TasukuNakajima

      Please tell me how to update joule's BIOS.

       

      I have the intel joule 570x.The power of joule is running at 12V.

      I tried updating the BIOS with reference to "BIOS Update Steps".

      https://software.intel.com/en-us/flashing-the-bios-on-joule

       

      I downloaded joule-firmware-2017-06-26-1J2-public.zip for BIOS update in Windows8.1.

      Intel DnX driver is working.

      WS000050.JPG

      I failed when I executed flash.bat command.

       

      C:\Users\170004\Downloads\joule-firmware-2017-06-26-1J2-public\DNX>flash.bat Jou
      le_C0-X64-Release-1J2-Public_DNX.bin
      ===============================================================================
      Intel(R)  Flash.bat version #1.1.15
      -------------------------------------------------------------------------------
      - Provisioning the eMMC...
        - ERROR: Provisioning failed!
           - ToLowerTemp:テ・テシ
             - Unknown error. See C:\Users\170004\Downloads\joule-firmware-2017-06-26-
      1J2-public\DNX\Flash.log for more details.
      - Checking for RPMB...
        - ERROR: RPMB check failed!
           - ToLowerTemp:テ・テシ
             - Unknown error. See C:\Users\170004\Downloads\joule-firmware-2017-06-26-
      1J2-public\DNX\Flash.log for more details.
      - Downloading the BIOS...
      ===============================================================================

      C:\Users\170004\Downloads\joule-firmware-2017-06-26-1J2-public\DNX>

       

      Tasuku Nakajima

        • 1. Re: BIOS version 1J2 update error
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Tasuku,

          Thanks for reaching out.

          It seems that you have followed the correct steps to flash the BIOS (BIOS Update Steps). However, it is strange that you are getting these error messages. First, I would like to know a little bit more information, have you checked the “Checking your host Environment” section to remove any of the files mentioned there before continuing with the instructions? Did you flash any BIOS before or is this the first time? Which OS does the Joule have? Also, could you attach to your reply the file …\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log?

          Moreover, could you please try to flash the BIOS again, but in this case add the “-clear” parameter? The command would be: Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin.

          Regards,
          -Yermi A.

          • 2. Re: BIOS version 1J2 update error
            TasukuNakajima

            Dear Yermi.

             

            Thank you for your reply.

            I looked at your mail and checked a couple of things.

             

            >>have you checked the “Checking your host Environment” section to remove any of the files mentioned there before continuing with >>the instructions?

            ⇒ A. Yes, I have. I checked the files mentioned there before continuing with the instructions.

             

            >>Did you flash any BIOS before or is this the first time? Which OS does the Joule have?

            ⇒ A. My coworker flashed any BIOS before.

             

            >>Which OS does the Joule have?

            ⇒ A. Sorry. I don't know. Maybe the Joule has any of LINUX OS.

             

            >>Also, could you attach to your reply the file …\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log?

            ⇒ A. I attached to my reply the file Flash.log. Please check the file.

             

            >>Moreover, could you please try to flash the BIOS again, but in this case add the “-clear” parameter? The command would be: Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin.

            ⇒ A. I tryed to flash the BIOS again with "Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin", but I got the same error.

            C:\Users\ias-user\Desktop\joule-firmware-2017-06-26-1J2-public\DNX>flash.bat
            -cl

            ear Joule_C0-X64-Release-1J2-Public_DNX.bin

            ===============================================================================

            Intel(R)  Flash.bat version
            #1.1.15

            -------------------------------------------------------------------------------

            - Provisioning the eMMC...

              - ERROR: Provisioning failed!

                 - ToLowerTemp:テ・テシ

                   - Unknown error.
            See C:\Users\ias-user\Desktop\joule-firmware-2017-06-26-

            1J2-public\DNX\Flash.log for more details.

            - Checking for RPMB...

              - ERROR: RPMB check failed!

                 - ToLowerTemp:テ・テシ

                   - Unknown error.
            See C:\Users\ias-user\Desktop\joule-firmware-2017-06-26-

            1J2-public\DNX\Flash.log for more details.

            - Downloading the BIOS...

            - Clearing NvStorage...

            ===============================================================================

             

             

            Best Regards.

             

            Tasuku Nakajima

             

            • 3. Re: BIOS version 1J2 update error
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi,
               
              Thanks for the information provided.
               
              We tested the BIOS 1J2 from the download center, removed any files from "Checking your Host Environment", and re-flashed the board using the -clear parameter. The board booted up fine with no issues.
               
              Could you please flash the board with the previous BIOS 1H3 and let us know if you observe the same behavior? Also, please make sure the board is in DNX boot mode before flashing.
               
              Regards,
              -Yermi A.
               

              • 4. Re: BIOS version 1J2 update error
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi,
                 
                Do you have any updates for this case? Could you flash the 1H3 BIOS?
                 
                Regards,
                -Yermi
                 

                • 5. Re: BIOS version 1J2 update error
                  TasukuNakajima

                  Dear Yermi

                   

                  Sorry for the late reply.

                   

                  I have two Joule modules. I flashed two boards with the previous BIOS 1H3 and I observed the same behavior.

                  Also I made sure the board is in DNX boot mode before flashing.

                   

                  I can't find a solution.I'm sorry.

                  Please let me check again next time, because I don't have enough time right now.

                   

                  Thank you for support.

                   

                  Best regards.

                   

                  Tasuku Nakajima

                   

                  • 6. Re: BIOS version 1J2 update error
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Tasuku Nakajima,
                     
                    I would like to know if you have any updates. Did you try flashing the BIOS 1H3 again?
                     
                    Regards,
                    -Yermi A
                     

                    • 7. Re: BIOS version 1J2 update error
                      yutakau

                      Hello,

                       

                      I'm facing same problem.

                      I tried to update  by using the updater and my Joule bricked.

                      Could you tell me how can I recover?

                       

                      Yutaka

                       

                       

                      Flash.bat Joule_C0-X64-Release-1J2-Public_DNX.bin

                      ===============================================================================

                      Intel(R)  Flash.bat version #1.1.15

                      -------------------------------------------------------------------------------

                      - Provisioning the eMMC...

                        - ERROR: Provisioning failed!

                           - ToLowerTemp:テ・テシ

                             - Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

                      - Checking for RPMB...

                        - ERROR: RPMB check failed!

                           - ToLowerTemp:テ・テシ

                             - Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

                      - Downloading the BIOS...

                      ===============================================================================

                      • 8. Re: BIOS version 1J2 update error
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello yutakau,

                        Thank you for contacting Intel Technical Support

                        Try to flash the 1J2 bios with the '-clear' parameter. On windows I used the following command:

                        Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin

                        Hope this helps!

                        Regards,
                        Octavian

                        • 9. Re: BIOS version 1J2 update error
                          yutakau

                          Hello Octavian,

                           

                          Thank you for your reply!

                          I tried flashing with '-clear' parameter. But the situation remains unchanged..

                           

                          C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX>Flash.bat -clear Joule_C0-X64-Release-1J2-Public_DNX.bin

                          ===============================================================================

                          Intel(R)  Flash.bat version #1.1.15

                          -------------------------------------------------------------------------------

                          - Provisioning the eMMC...

                            - ERROR: Provisioning failed!

                               - ToLowerTemp:テ・テシ

                                 - Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

                          - Checking for RPMB...

                            - ERROR: RPMB check failed!

                               - ToLowerTemp:テ・テシ

                                 - Unknown error. See C:\Users\yutaka\Downloads\joule-firmware-2017-06-26-1J2-public\DNX\Flash.log for more details.

                          - Downloading the BIOS...

                          - Clearing NvStorage...

                          ===============================================================================

                           

                          Still 'Provisioning failed' error occurs.

                          Do you have any suggestion?

                           

                          Thanks,

                          yutakau

                          • 10. Re: BIOS version 1J2 update error
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Tasuku,

                            Did you try flashing the BIOS from another PC as well?

                            Regards,
                            Octavian