9 Replies Latest reply on Sep 29, 2017 8:23 AM by Jeroen_

    NUC6CAYH, Samsung UE28H4000AW, No Input Detected.

    Jeroen_

      Hi there,

      Unfortunately the combination of my NUC and tv doesn't work properly. HDMI 2.0 Firmware Update tool 1.66 installed.

      Following are the details.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Turning on the tv, than the NUC, results in the tv not seeing any signal from the NUC connected to either ports HDMI 1 or HDMI 2 on the tv, mentioning "No input detected". The tv does flicker/switch once, noticing the NUC is starting. Neither the boot splash screen, nor the OS desktop is seen. The NUC boots successfully as i can connect to it over the network. Rebooting the NUC up to 10 times eventually results in showing the boot splash screen and the OS desktop. The VGA connection plugged into another display does not seem to have any problems. Re-plugging the HDMI cable has no effect, tv flickers/switches once but eventually will show "No Input detected". No connection/display issues at all with a satellite set top box connected to the same tv.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel NUC6CAYH

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      -

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP. Samsung UE28H4000AW (UE28H4000AWXXN) television, firmware version 1042

      How much memory [RAM] in the system (see note2 below).

      8GB. 2 times Kingston KVR16LS11/4, 4GB PC3L.

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Tried with 3 different HDMI cables:

      1 generic "High speed HDMI cable"

      1 generic "High speed HDMI cable with     Ethernet"

      1 Monster branded "Gold Advanced High Speed HDMI Cable with Ethernet"

      Hardware Stepping (see note1 below).

      -

      Software (SW)

      Operating System version (see note2 below).

      Not needed to replicate issue. Windows 10 Home x64.

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Graphics Output Protocol (GOP) version 10.0.1036

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      22.20.16.4771

      SW or Apps version used to replicate the issue.

      -

      Configurations

      Single display, clone, or extended (see note2 below).

      Single display.

      Display resolution & refresh rate setting of each display (see note2 below).

      1366 x 768, 60Hz.

      AC or DC mode, i.e. is power cable plugged in or not?

      Power plugged in.

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Connect NUC to tv with hdmi cable.
      2. Connect power to NUC and tv.
      3. Turn on tv.
      4. Turn on NUC.
      5. NUC boots successfully, tv does not show display but shows "No Input".
      6. Reboot NUC, up to about 10 times, until boot splash screen displays. If boot splash screen shows, NUC works as intended.@

      ...

       

      -----------------

      Attached are the diagnostic screen shot and files.

      Please advise on how to solve this as the situation isn't workable at the moment.

       

      Regards,

      Jeroen.

       

      Message was edited by: J B Fixed form layout.