SR300 cannot capture RGB image shown as green noise image

[RLi23]

I use SR300 to capture RGB image and everything went well until it suddenly can only show green noise image on the screen.

But it can still capture depth image normally. What is going wrong? Is it a hardware problem or something else wrong? Besides, I use ROS librealsense to run the cpp-capture and it shows like this:

[idata]

Hello RichieLi,

Thank you for your interest in the Intel® RealSense™ Camera SR300.In order for us to provide the adequate assistance, please share your system information file. This can be done with the following instructions:• Press WinLogo key + r.• Type msinfo32.• In the System Information console, click File > Export, and attach the .txt file to this post.Additionally, could you please re-attach the image that you mention (cpp-capture)?I'll be waiting for your response.Have a nice day.Regards,Andres V.

[idata]

Hello RichieLi,

I was wondering if you had the chance to check the previous post.Please provide the system information file as well as the image that shows the issue you are experiencing.If you have any update or question, don't hesitate to contact us.Regards,Andres V.

[RLi23]

Hi Andres V,

Sorry for reply you late.

The information is shown below:

OS: Ubuntu 14.04 LTS

Intel Core i7 CPU

8 GB RAM

Thank you,

Richie

[idata]

Hello Richie,

Thank you for the information provided. I'm aware that some community members are using their SR300 camera with an Ubuntu system (mostly Ubuntu 16.04 LTS), but please keep in mind that the minimum system requirements (https://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html https://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html) are associated with a Windows 10, 64-bit OS and a 6th generation Intel Core processor. Do you have access to a system with those characteristics and see if the issue persists? This in order to check if you are experiencing a compatibility issue. Also, please provide the image that you mentioned in the first post, it may help us gain more information about the issue. In the meantime, please check this link https://github.com/IntelRealSense/librealsense/issues/266 https://github.com/IntelRealSense/librealsense/issues/266, it provides some suggestions regarding how to fix a lack of image issue. I'll be waiting for your response. Regards,Andres V.

[idata]

Hello Richie,

I was wondering if you had the chance to check the suggestion provided.If you have any update or question, don't hesitate to contact us.Regards,Andres V.