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This is to add information on the reason why the recommendations provided should be followed.
Engineering sample (ES) processors are also known as qualification sample processors. They are pre-production processors Intel loans to original equipment manufacturers (OEMs), original device manufacturers (ODMs), and independent software vendors (ISVs) to be used in the product design cycle before product launch.
For that reason, it is recommended to contact us by Phone, chat or web ticket to report this matter.
If further questions come, feel free to contact us back.