13 Replies Latest reply on Oct 5, 2017 11:18 PM by Intel Corporation

Bios update error on S2600CP: a file incompatible with target

BorisN Oct 6, 2017 1:43 AM

Hello,

I've received a S2600CP4 motherboard from server disassembly.

This motherboard is working with 2xE5-2660v2 and 32GB of RAM (8x4GB Samsung 1600MHz registered).

Ubuntu OS installed without an issue.

I tried to build a home server, but the motherboard didn't start with a RX560 videocard. Neither with RX480.

Looks like it won't start when something is connected to PCI-E.

I decided to update the bios.

During the BMC update all ended up successfully.

But when I executed a command ''UpdateBIOS.nsh", I've got a message:

"Error: A file in the update package is incompatible with the target".

It seems that the current bios is incorrect.

I'v tried the next bios versions:

02.02.0002

02.04.0003

02.05.0004

02.06.0005

02.06.0006

The result is always the same.

Please advise!

Boris

P.S.

I'm attaching the photos of the motherboard, the current bios version and the update error.

1. Re: Bios update error on S2600CP: a file incompatible with target

Sep 21, 2017 7:27 PM (in response to BorisN)

This message was posted on behalf of Intel Corporation

Hello BorisN,

It's certainly weird that different BIOS update packages are giving you this consistent error.

I would like you to try using the Online Flash Utility (OFU). You can download it from the following URL: https://downloadcenter.intel.com/download/26990/Intel-One-Boot-Flash-Update-Intel-OFU-Utility?product=61088.

This will allow you to perform the BIOS installation while been online on the OS. Pretty much I would like you to try from this alternate method to see if the error persist.

Please keep me updated

Regards

Jose H.
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2. Re: Bios update error on S2600CP: a file incompatible with target

BorisN Sep 22, 2017 12:02 PM (in response to Intel Corporation)

Hello Jose,

I've tried to do what you've suggested. No success...

OS used: CentOS 7.4

The "Online Flash Utility" utility installed correctly, after the needed dependencies.

It displayed the current bios version on the motherboard and the version of the bios in the update file.

But the command "flushupdt -u <path to the cfg file>/flushupdt.cfg" returned an error.
Please look at the photos I'm attaching to this message.

What else can I do in order to update the bios?

Boris
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3. Re: Bios update error on S2600CP: a file incompatible with target

Sep 23, 2017 11:10 PM (in response to BorisN)

This message was posted on behalf of Intel Corporation

Hello BorisN,

It's certainly weird that different BIOS update packages are giving you this consistent error.

I will recommend trying an older BIOS version. Maybe the previous one or two back.
Also, please tries a different USB key to do the BIOS update.
And if the problem persists will recommend trying to do the BIOS update with minimum Hardware. One CPU, one or two memory stick and no HDD

Please keep me updated

Regards

Henry A.
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4. Re: Bios update error on S2600CP: a file incompatible with target

BorisN Sep 24, 2017 2:13 AM (in response to Intel Corporation)

Hello Henry!

What is the earliest bios for this motherboard that supports V2 processors?

I wouldn't want to update the motherboard with bios that doesn't support my processors.

Boris
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5. Re: Bios update error on S2600CP: a file incompatible with target

BorisN Sep 24, 2017 2:50 AM (in response to Intel Corporation)

I tried to update with version 02.01.0002 with 1 CPU onboard, 1 memory stick and another usb flashdrive.
No success!
The errors are the same as in my first and the second posts.
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6. Re: Bios update error on S2600CP: a file incompatible with target

Sep 24, 2017 11:54 PM (in response to BorisN)

This message was posted on behalf of Intel Corporation

Hello BorisN,

Lets try an older BIOS version like 01.02.0003 from following URL: https://downloadcenter.intel.com/download/21184/Intel-Server-Board-S2600CP-Family-Firmware-Update-Package-for-IDA-Intel-OFU-and-WinPE-

If it returns an error about downgrade not allowed try the following: In order to downgrade from this BIOS version, you must use the recovery jumper method.

Please let us know the outcome.

Jose H.
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7. Re: Bios update error on S2600CP: a file incompatible with target

BorisN Sep 25, 2017 12:12 AM (in response to Intel Corporation)

Hi!
I've tried it already.
Never got an error about downgrading. Only the same error as in previous posts.
Recovery jumper method didn't work - the motherboard refuses to start when I switch the jumper to position 2-3 from 1-2.
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8. Re: Bios update error on S2600CP: a file incompatible with target

Sep 25, 2017 10:59 PM (in response to BorisN)

This message was posted on behalf of Intel Corporation

Hello BorisN,

Could you please pull up the System Event Logs using this tool https://downloadcenter.intel.com/download/26988/System-Event-Log-SEL-Viewer-Utility
and share them with us so we can take more in depth look?

Regards

Jose H.
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9. Re: Bios update error on S2600CP: a file incompatible with target

Oct 3, 2017 12:02 AM (in response to Intel Corporation)

This message was posted on behalf of Intel Corporation

Hello BorisN,

Where you able to pull up the requested logs?

If you have further questions don't hesitate to contact back.

Jose H.
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10. Re: Bios update error on S2600CP: a file incompatible with target

BorisN Oct 3, 2017 12:24 AM (in response to Intel Corporation)

Hello!

No, I wasn't.
It seems that what I need is a flashing util that ignores tge current bios version, and jast flushes the new version without checking for compatibility.
Can you provide this util?
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11. Re: Bios update error on S2600CP: a file incompatible with target

Oct 3, 2017 11:42 PM (in response to BorisN)

This message was posted on behalf of Intel Corporation

Hello BorisN,

I think that unfortunately such a utility doesn't exist unless 3rd party modified. The BIOS version compatibility check up is a safety feature to prevent downgrade flashing which will permanently damage the board.

You could attach the SN and PBA # of the board or call us directly at https://www.intel.com/content/www/us/en/support/contact-support.html#@10 since is possible that your board might need to be replaced.

Regards

Jose H.
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12. Re: Bios update error on S2600CP: a file incompatible with target

BorisN Oct 6, 2017 1:41 AM (in response to Intel Corporation)

Hello Jose,

Here's the S/N and PBA:

Boris
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13. Re: Bios update error on S2600CP: a file incompatible with target

Oct 5, 2017 11:18 PM (in response to BorisN)

This message was posted on behalf of Intel Corporation

Hello BorisN,

After checking the warranty status of this board we found that it is currently out of warranty. Unfortunately this issue seems like and actual hardware failure and the next step will be to find a replacement board.

Let us know if you have further questions.

Jose H.
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