1 2 3 Previous Next 30 Replies Latest reply on Dec 15, 2017 10:14 PM by IntegratedGraphicsFail

    Intel HD Graphics 520 refuses to output 4K... sometimes.

    IntegratedGraphicsFail

      Short Description:

      I'm connecting my laptop to a 4K display via HDMI. Some of the time, it works fine, but other times, the graphics card/driver defaults to sending 1080p to the monitor, and doesn't display the options for higher resolutions. Does anyone know why this would happen or how to fix it? (Relevant system and monitor specs are included at the end of this message.)

       

      Detailed Description:

      As I said, sometimes it works fine, but sometimes I'll plug the monitor in and the graphics card will only send 1080p. When the issue is occurring and I look at the Intel HD Graphics Control Panel, I can see that the driver still knows the maximum resolution of the monitor:

      System knows the max res.jpg

       

      but this resolution doesn't appear as an option in the settings drop-down, either within the Intel Control Panel:

      1080p is the highest available.jpg

      ...or in the Windows Control Panel:

      1080p is the best the Control Panel can do, too.jpg

       

      When I view the monitor's properties under "Devices" in Windows and "List All Modes", Windows does not seem to know that the monitor is capable of 4K:

      List all modes.jpg

       

      I tried setting a custom resolution of 4K for that monitor using the Intel Control Panel, which reluctantly seemed to work (it took a restart, I think), but I suffered a major RAM failure a few days later, which seemed to originate with the graphics card (the first sign of failure was the on-board screen flickering and becoming checkered before the computer became unresponsive). Because of that, I'm concerned that I could be damaging my hardware by setting a custom resolution through the Intel Control Panel, even if I'm setting a resolution that I know should work.

       

      All my drivers are up-to-date, my HDMI 2.0 cable is able to support 4K, and I'm only using my on-board monitor or the external monitor, never both (so no cloning issues).

       

      If this problem were always happening, then I'd try reinstalling Windows or flashing my BIOS, but the fact that it only happens some of the time makes me think that it's not the type of consistent problem that would come from issues at that level.

       

      Does anyone have any clue how to fix this mess? I currently have a 4K monitor that I can't use, so I'd really appreciate your help. Thanks!

       

       

      Computer:

      Lenovo ThinkPad T460s (type 20F9-CT01WW)

      OS: Windows 7 Pro (x64)

      CPU: Intel core i7-6600U @ 2.60 Ghz

      Graphics: Intel HD Graphics 520 (capable of outputting 4K via HDMI, specifically 3840 x 2160 30p Hz)

       

      External Monitor:

      LG 27UD68-P

      (capable of displaying 3840 x 2160)

        • 1. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello IntegratedGraphicsFail,
           
          I understand that sometimes the graphics card refuses to output 4K resolution.
           
          Let me apologize for any inconvenience this issue may be causing to you.
           
          I would like you to try completely removing the graphics driver and then reinstalling it.  Please download the graphics driver that is on this link https://downloadmirror.intel.com/26836/eng/win64_154519.4678.zip
           
          As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
           
          I would like you to also try installing the monitor driver.  You can download it from this link http://www.lg.com/us/support/software-firmware-drivers
           
          If issue persists please reply to this email attaching the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
           
          Regards,
          Fred D.

          • 2. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello IntegratedGraphicsFail,
             
            I was wondering if you still need assistance regarding the 4k resolution issue.  In case you still need assistance just let me know.
             
            Regards,
            Fred D.

            • 3. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
              IntegratedGraphicsFail

              Hi Fred,

               

              Thanks for following-up. It has been a very busy week and I haven't had a chance to try your solution. I'm hoping to do so soon, and I'll let you know what the results are. Thanks again for your help!

              • 4. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello IntegratedGraphicsFail,
                 
                I was wondering if you still need assistance regarding the 4k resolution issue.  In case you still need assistance just let me know.
                 
                Regards,
                Fred D.

                • 5. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                  IntegratedGraphicsFail

                  Hi Fred,

                   

                  I tried uninstalling and reinstalling the graphics driver, but the problem has persisted. I've pasted in the output file from the Intel System Support Utility. What would you suggest? Thank you!

                   

                   

                   

                  # SSU Scan Information

                  Scan Info:

                  Version:"2.5.0.12"

                  Date:"10/16/2017"

                  Time:"00:00:32.7900002"

                   

                   

                  # Scanned Hardware

                  Computer:

                            BaseBoard Manufacturer:"LENOVO"

                            BIOS Mode:"UEFI"

                            BIOS Version/Date:"LENOVO N1CET45W (1.13 ) , 06/02/2016 12:00 AM"

                            CD or DVD:"Not Available"

                            Embedded Controller Version:"1.9"

                            Platform Role:"Mobile"

                            Processor:"Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz , GenuineIntel"

                            Secure Boot State:"Not Available"

                            SMBIOS Version:"2.8"

                            Sound Card:"Realtek High Definition Audio"

                            Sound Card:"Intel(R) Display Audio"

                            System Manufacturer:"LENOVO"

                            System Model:"20F9CTO1WW"

                            System SKU:"LENOVO_MT_20F9_BU_Think_FM_ThinkPad T460s"

                            System Type:"x64-based PC"

                            - "Display"

                                 Intel ® Graphics Driver Version:"1.7.34.0"

                                 - "Intel(R) HD Graphics 520"

                                      Adapter Compatibility:"Intel Corporation"

                                      Adapter DAC Type:"Internal"

                                      Adapter RAM:"1.00 GB"

                                      Availability:"Running or Full Power"

                                      Bits Per Pixel:"32"

                                      - "Caption":"Intel(R) HD Graphics 520"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"

                                      CoInstallers:"igfxCoIn_v4678.dll, CoDeviceInstall"

                                      Color Table Entries:"4294967296"

                                      Dedicated Video Memory:"Not Available"

                                      Driver:"igdkmd64.sys"

                                      Driver Date:"05/16/2017 08:00 PM"

                                      Driver Path:"C:\windows\system32\DRIVERS\igdkmd64.sys"

                                      Driver Provider:"Intel Corporation"

                                      Driver Version:"21.20.16.4678"

                                      INF:"oem27.inf"

                                      INF Section:"iSKLD_w7"

                                      Install Date:"Not Available"

                                      Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"Not Available"

                                      Location:"PCI bus 0, device 2, function 0"

                                      Manufacturer:"Intel Corporation"

                                      Microsoft DirectX* Version:"11.X"

                                      Monochrome:"No"

                                      Number of Colors:"4294967296"

                                      Number of Video Pages:"Not Available"

                                      PNP Device ID:"PCI\VEN_8086&DEV_1916&SUBSYS_223317AA&REV_07\3&E89B380&0&10"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"Not Available"

                                      Refresh Rate - Current:"30 Hz"

                                      Refresh Rate - Maximum:"60 Hz"

                                      Refresh Rate - Minimum:"29 Hz"

                                      Resolution:"1920 X 1080"

                                      Scan Mode:"Noninterlaced"

                                      Service Name:"igfx"

                                      Status:"OK"

                                      Video Architecture:"VGA"

                                      Video Memory:"Unknown"

                                      Video Processor:"Intel(R) HD Graphics Family"

                            - "Memory"

                                 Physical Memory (Available):"14.38 GB"

                                 Physical Memory (Installed):"20 GB"

                                 Physical Memory (Total):"19.87 GB"

                                 - "BANK 0"

                                      Capacity:"4 GB"

                                      Channel:"ChannelA-DIMM0"

                                      Data Width:"64 bits"

                                      Form Factor:"SODIMM"

                                      Interleave Position:"Not Available"

                                      Manufacturer:"0000"

                                      Memory Type:"Unknown"

                                      Part Number:"Not Available"

                                      Serial Number:"00000000"

                                      Status:"Not Available"

                                      Type:"Synchronous"

                                 - "BANK 2"

                                      Capacity:"16 GB"

                                      Channel:"ChannelB-DIMM0"

                                      Data Width:"64 bits"

                                      Form Factor:"SODIMM"

                                      Interleave Position:"Not Available"

                                      Manufacturer:"04CD"

                                      Memory Type:"Unknown"

                                      Part Number:"F4-2133C15-16GRS"

                                      Serial Number:"00000000"

                                      Status:"Not Available"

                                      Type:"Synchronous"

                            - "Motherboard"

                                 Availability:"Running or Full Power"

                                 BIOS:"Phoenix BIOS SC-T v2.1, LENOVO - 0"

                                 Caption:"Motherboard"

                                 - "Chipset":"Intel(R) 100 Series"

                                      Link:"http://www.intel.com/content/www/us/en/search.html?keyword=100+Series"

                                 Date:"06/01/2016 08:00 PM"

                                 Install Date:"Not Available"

                                 Last Error Code:"Not Available"

                                 Last Error Code Description:"Not Available"

                                 Manufacturer:"LENOVO"

                                 Model:"Not Available"

                                 Part Number:"Not Available"

                                 PNP Device ID:"ACPI\PNP0C01\2&DABA3FF&3"

                                 Power Management Capabilities:"Not Available"

                                 Power Management Supported:"Not Available"

                                 Product:"20F9CTO1WW"

                                 Serial Number:"L1HF67J05GD"

                                 Status:"OK"

                                 Version:"SDK0J40705 WIN"

                            - "Networking"

                                 Intel ® Network Connections Install Options:"Not Available"

                                 Intel ® Network Connections Version:"Not Available"

                                 Intel ® PROSet/Wireless Software Version:"18.40.2.0828"

                                 - "Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64"

                                      Availability:"Running or Full Power"

                                      Caption:"Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64"

                                      CoInstallers:"Not Available"

                                      Default IP Gateway:"Not Available"

                                      DHCP Enabled:"No"

                                      DHCP Lease Expires:"Not Available"

                                      DHCP Lease Obtained:"Not Available"

                                      DHCP Server:"Not Available"

                                      Driver:"vpnva64-6.sys"

                                      Driver Date:"02/26/2014 12:00 AM"

                                      Driver Path:"C:\windows\system32\DRIVERS\vpnva64-6.sys"

                                      Driver Provider:"Cisco Systems"

                                      Driver Version:"3.1.6019.0"

                                      Index:"0021"

                                      INF:"oem45.inf"

                                      INF Section:"Cisco.ndi.NTamd64"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"Not Available"

                                      IP Subnet:"Not Available"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"10/16/2017 12:24 AM"

                                      Location:"Not Available"

                                      MAC Address:"Not Available"

                                      Manufacturer:"Cisco Systems"

                                      Media Type:

                                      Net Connection ID:"Local Area Connection 2"

                                      NetCfgInstanceId:"{6B46FADF-45A4-4D77-8D8A-5CE092B9F9D9}"

                                      Number of VLANs:"0"

                                      PNP Device ID:"ROOT\NET\0000"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Not Available"

                                      Power Management (Wake On LAN):"Not Available"

                                      Power Management (Wake on Magic Packet):"Not Available"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64"

                                      Service Name:"vpnva"

                                      Status:"Device is disabled."

                                      Team Name:"Not in a team"

                                      Temperature:

                                      Type:"Not Available"

                                 - "Intel(R) Dual Band Wireless-AC 8260"

                                      Access Point:"78:24:af:79:bf:10"

                                      Authentication:"WPA2-Personal"

                                      Availability:"Running or Full Power"

                                      - "Caption":"Intel(R) Dual Band Wireless-AC 8260"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+8260"

                                      Channel:"2"

                                      Cipher:"CCMP"

                                      CoInstallers:"Not Available"

                                      Connection Mode:"Auto Connect"

                                      Default IP Gateway:"192.168.1.1"

                                      DHCP Enabled:"Yes"

                                      DHCP Lease Expires:"10/17/2017 12:25 AM"

                                      DHCP Lease Obtained:"10/16/2017 12:25 AM"

                                      DHCP Server:"192.168.1.1"

                                      Driver:"Netwsw04.sys"

                                      Driver Date:"04/04/2016 12:00 AM"

                                      Driver Path:"C:\windows\system32\DRIVERS\Netwsw04.sys"

                                      Driver Provider:"Intel"

                                      Driver Version:"18.40.2.1"

                                      Index:"0007"

                                      INF:"oem17.inf"

                                      INF Section:"Install_MPCIEX_GENUISARM2AENBT_8260_AC_2x2_HMC_WIN7_64_AC"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"192.168.1.192;fe80::e18b:378b:8846:bca0"

                                      IP Subnet:"255.255.255.0;64"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"10/16/2017 12:24 AM"

                                      Location:"PCI bus 4, device 0, function 0"

                                      MAC Address:"E4:B3:18:CB:29:97"

                                      Manufacturer:"Intel Corporation"

                                      Media Type:

                                      Net Connection ID:"Wireless Network Connection"

                                      NetCfgInstanceId:"{7CCF6B1B-4A34-4A99-9148-21773D5CEEEF}"

                                      Network Name:"National Bank of Nigeria (2.4)"

                                      Network Type:"Infrastructure"

                                      Number of VLANs:"0"

                                      PNP Device ID:"PCI\VEN_8086&DEV_24F3&SUBSYS_01308086&REV_3A\4&36AFF69C&0&00E2"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Not Available"

                                      Power Management (Wake On LAN):"Not Available"

                                      Power Management (Wake on Magic Packet):"Not Available"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Intel(R) Dual Band Wireless-AC 8260"

                                      Profile:"National Bank of Nigeria (2.4)"

                                      Radio Type:"802.11n"

                                      Receive Rate:"144.4 Mbps"

                                      Service Name:"NETwNs64"

                                      Signal Strength:"99%"

                                      State:"connected"

                                      Status:"Enabled"

                                      Team Name:"Not in a team"

                                      Temperature:

                                      Transmit Rate:"144.4 Mbps"

                                      Type:"Ethernet 802.3"

                                      - "Settings"

                                           *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                                           *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                                           *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                                           *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                                           *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                           *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                           ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"

                                           ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"

                                           CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                                           FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                                           IbssQosEnabled:Ad Hoc QoS Mode:"WMM Disabled (0)"

                                           IbssTxPower:Transmit Power:"5. Highest (100)"

                                           IEEE11nMode:HT Mode:"VHT Mode (2)"

                                           RecommendedChannel24:Ad Hoc Channel 802.11b/g:"1 (1)"

                                           RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                                           RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"

                                           ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                                           uAPSDSupport:U-APSD support:"Disabled (0)"

                                           WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"

                                 - "Intel(R) Ethernet Connection I219-LM"

                                      Availability:"Running or Full Power"

                                      - "Caption":"Intel(R) Ethernet Connection I219-LM"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+I219+LM"

                                      CoInstallers:"NicCo4.dll,NicCoInstallerEntry"

                                      Default IP Gateway:"Not Available"

                                      DHCP Enabled:"Yes"

                                      DHCP Lease Expires:"Not Available"

                                      DHCP Lease Obtained:"Not Available"

                                      DHCP Server:"Not Available"

                                      Driver:"e1d62x64.sys"

                                      Driver Date:"08/13/2015 12:00 AM"

                                      Driver Path:"C:\windows\system32\DRIVERS\e1d62x64.sys"

                                      Driver Provider:"Intel"

                                      Driver Version:"12.13.17.7"

                                      ETrackID:"Not Available"

                                      Index:"0018"

                                      INF:"oem24.inf"

                                      INF Section:"E156F.6.1.1"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"Not Available"

                                      IP Subnet:"Not Available"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"10/16/2017 12:24 AM"

                                      Location:"PCI bus 0, device 31, function 6"

                                      MAC Address:"C8:5B:76:36:BA:96"

                                      Manufacturer:"Intel"

                                      Media Type:

                                      Net Connection ID:"Local Area Connection"

                                      NetCfgInstanceId:"{4BAB5891-15CD-4AB0-BBE4-53AB848D8AA9}"

                                      Number of VLANs:"0"

                                      NVM Version:"Not Available"

                                      Part Number:"1000FF-0FF"

                                      PNP Device ID:"PCI\VEN_8086&DEV_156F&SUBSYS_223317AA&REV_21\3&E89B380&0&FE"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Not Available"

                                      Power Management (Wake On LAN):"Not Available"

                                      Power Management (Wake on Magic Packet):"Not Available"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Intel(R) Ethernet Connection I219-LM"

                                      Service Name:"e1dexpress"

                                      Status:"Enabled"

                                      Team Name:"Not in a team"

                                      Temperature:

                                      Type:"Ethernet 802.3"

                                      - "Settings"

                                           *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                           *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                           *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                           *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                           *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                                           *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                                           *PMARPOffload:Protocol ARP Offload:"Enabled (1)"

                                           *PMNSOffload:Protocol NS Offload:"Enabled (1)"

                                           *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"

                                           *ReceiveBuffers:Receive Buffers:"256 (256)"

                                           *RSS:Receive Side Scaling:"Enabled (1)"

                                           *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                           *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                           *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                           *TransmitBuffers:Transmit Buffers:"512 (512)"

                                           *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                           *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                           *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                           *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                           AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                                           AutoPowerSaveModeEnabled:Link Speed Battery Saver:"Disabled (0)"

                                           EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"

                                           EnablePME:Enable PME:"Enabled (1)"

                                           ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                                           LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"

                                           LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                                           MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                                           NumRssQueues:Receive Side Scaling Queues:"1 Queue (1)"

                                           ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"

                                           SipsEnabled:System Idle Power Saver:"Disabled (0)"

                                           WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                                           WakeOnLink:Wake on Link Settings:"Disabled (0)"

                                 - "Microsoft Virtual WiFi Miniport Adapter"

                                      Availability:"Running or Full Power"

                                      Caption:"Microsoft Virtual WiFi Miniport Adapter"

                                      CoInstallers:"Not Available"

                                      Default IP Gateway:"Not Available"

                                      DHCP Enabled:"Yes"

                                      DHCP Lease Expires:"Not Available"

                                      DHCP Lease Obtained:"Not Available"

                                      DHCP Server:"Not Available"

                                      Driver:"Not Available"

                                      Driver Date:"06/21/2006 12:00 AM"

                                      Driver Path:"Not Available"

                                      Driver Provider:"Microsoft"

                                      Driver Version:"6.1.7600.16385"

                                      Index:"0011"

                                      INF:"netvwifimp.inf"

                                      INF Section:"vwifimp.ndi"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"Not Available"

                                      IP Subnet:"Not Available"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"10/16/2017 12:24 AM"

                                      Location:"VWiFi Bus 0"

                                      MAC Address:"E6:B3:18:CB:29:98"

                                      Manufacturer:"Microsoft"

                                      Media Type:

                                      Net Connection ID:"Wireless Network Connection 2"

                                      NetCfgInstanceId:"{E362A206-3B5E-41F1-A443-DD3D9D797AF8}"

                                      Number of VLANs:"0"

                                      PNP Device ID:"{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&3542BC3D&0&01"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Not Available"

                                      Power Management (Wake On LAN):"Not Available"

                                      Power Management (Wake on Magic Packet):"Not Available"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Microsoft Virtual WiFi Miniport Adapter"

                                      Service Name:"vwifimp"

                                      Status:"Enabled"

                                      Team Name:"Not in a team"

                                      Temperature:

                                      Type:"Ethernet 802.3"

                                 - "Microsoft Virtual WiFi Miniport Adapter #2"

                                      Availability:"Running or Full Power"

                                      Caption:"Microsoft Virtual WiFi Miniport Adapter #2"

                                      CoInstallers:"Not Available"

                                      Default IP Gateway:"Not Available"

                                      DHCP Enabled:"Yes"

                                      DHCP Lease Expires:"Not Available"

                                      DHCP Lease Obtained:"Not Available"

                                      DHCP Server:"Not Available"

                                      Driver:"Not Available"

                                      Driver Date:"06/21/2006 12:00 AM"

                                      Driver Path:"Not Available"

                                      Driver Provider:"Microsoft"

                                      Driver Version:"6.1.7600.16385"

                                      Index:"0013"

                                      INF:"netvwifimp.inf"

                                      INF Section:"vwifimp.ndi"

                                      Install Date:"Not Available"

                                      Installed:"Yes"

                                      IP Address:"Not Available"

                                      IP Subnet:"Not Available"

                                      Last Error Code:"Not Available"

                                      Last Error Code Description:"Not Available"

                                      Last Reset:"10/16/2017 12:24 AM"

                                      Location:"VWiFi Bus 0"

                                      MAC Address:"E6:B3:18:CB:29:97"

                                      Manufacturer:"Microsoft"

                                      Media Type:

                                      Net Connection ID:"Wireless Network Connection 3"

                                      NetCfgInstanceId:"{60398B94-931D-486A-8CA6-69A3155BCED2}"

                                      Number of VLANs:"0"

                                      PNP Device ID:"{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&3542BC3D&0&02"

                                      Port:"Not Available"

                                      Power Management (Low Power):"Not Available"

                                      Power Management (Wake On LAN):"Not Available"

                                      Power Management (Wake on Magic Packet):"Not Available"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Product Type:"Microsoft Virtual WiFi Miniport Adapter"

                                      Service Name:"vwifimp"

                                      Status:"Enabled"

                                      Team Name:"Not in a team"

                                      Temperature:

                                      Type:"Ethernet 802.3"

                            - "Operating System"

                                 .Net Framework Version:"2.0,3.0,3.5,4.0,4.6"

                                 Boot Device:"\Device\HarddiskVolume1"

                                 Internet Browser:"Mozilla Firefox,49.0, Google Chrome,61.0, Internet Explorer,11.0"

                                 Locale:"United States"

                                 OS Manufacturer:"Microsoft Corporation"

                                 OS Name:"Microsoft Windows 7 Professional"

                                 Other OS Description:"Not Available"

                                 Page File:"C:\pagefile.sys"

                                 Page File Space:"19.87 GB"

                                 Physical Memory (Available):"14.46 GB"

                                 Physical Memory (Installed):"20 GB"

                                 Physical Memory (Total):"19.87 GB"

                                 System Directory:"C:\windows\system32"

                                 Version:"6.1.7601 Build 7601"

                                 Virtual Memory (Available):"33.97 GB"

                                 Virtual Memory (Total):"39.74 GB"

                                 Windows Directory:"C:\windows"

                                 - "Installed Updates"

                                      KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [8/8/2016]"

                                      KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [8/8/2016]"

                                      KB2397190:"Hotfix [8/9/2016]"

                                      KB2459268:"Hotfix [8/9/2016]"

                                      KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [8/8/2016]"

                                      KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [8/8/2016]"

                                      KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2471472:"Hotfix [8/9/2016]"

                                      KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2479943:"Security Update [10/22/2015]"

                                      KB2491683:"Security Update [10/22/2015]"

                                      KB2496898:"Hotfix [10/22/2015]"

                                      KB2505454:"Hotfix [8/9/2016]"

                                      KB2506014:"Update [10/22/2015]"

                                      KB2506212:"Security Update [10/22/2015]"

                                      KB2506928:"Update [10/22/2015]"

                                      KB2509553:"Security Update [10/22/2015]"

                                      KB2511455:"Security Update [8/22/2016]"

                                      KB2515325:"Update [10/22/2015]"

                                      KB2532531:"Security Update [10/22/2015]"

                                      KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2533552:"Update [8/22/2016]"

                                      KB2533623:"Update [10/22/2015]"

                                      KB2534111:"Hotfix [10/22/2015]"

                                      KB2536275:"Security Update [10/22/2015]"

                                      KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2544893:"Security Update [10/22/2015]"

                                      KB2545698:"Update [10/22/2015]"

                                      KB2547666:"Update [10/22/2015]"

                                      KB2550648:"Hotfix [10/22/2015]"

                                      KB2552343:"Update [10/22/2015]"

                                      KB2560656:"Security Update [10/22/2015]"

                                      KB2563227:"Update [10/22/2015]"

                                      KB2564958:"Security Update [10/22/2015]"

                                      KB2570947:"Security Update [10/22/2015]"

                                      KB2579686:"Security Update [10/22/2015]"

                                      KB2581464:"Hotfix [8/9/2016]"

                                      KB2585542:"Security Update [8/22/2016]"

                                      KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                      KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                      KB2604115:"Security Update [8/22/2016]"

                                      KB2619339:"Security Update [10/22/2015]"

                                      KB2620704:"Security Update [8/22/2016]"

                                      KB2621440:"Security Update [8/22/2016]"

                                      KB2631813:"Security Update [10/22/2015]"

                                      KB2640148:"Update [10/22/2015]"

                                      KB2647753:"Update [10/22/2015]"

                                      KB2653956:"Security Update [10/22/2015]"

                                      KB2654428:"Security Update [10/22/2015]"

                                      KB2656356:"Security Update [8/22/2016]"

                                      KB2660075:"Update [10/22/2015]"

                                      KB2661796:"Hotfix [8/9/2016]"

                                      KB2667402:"Security Update [10/22/2015]"

                                      KB2670838:"Update [10/22/2015]"

                                      KB2674705:"Hotfix [10/22/2015]"

                                      KB2676562:"Security Update [10/22/2015]"

                                      KB2685811:"Update [8/9/2016]"

                                      KB2685813:"Update [8/9/2016]"

                                      KB2685939:"Security Update [10/22/2015]"

                                      KB2690533:"Security Update [10/22/2015]"

                                      KB2698365:"Security Update [10/22/2015]"

                                      KB2705219:"Security Update [10/22/2015]"

                                      KB2712808:"Security Update [10/22/2015]"

                                      KB2719857:"Update [10/22/2015]"

                                      KB2726535:"Update [10/22/2015]"

                                      KB2727528:"Security Update [10/22/2015]"

                                      KB2729094:"Update [10/22/2015]"

                                      KB2729452:"Security Update [8/22/2016]"

                                      KB2729460:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2731771:"Update [10/22/2015]"

                                      KB2732059:"Update [10/22/2015]"

                                      KB2732487:"Update [10/22/2015]"

                                      KB2736422:"Security Update [8/22/2016]"

                                      KB2737083:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2742599:"Security Update [8/22/2016]"

                                      KB2742613:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2745582:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2748645:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2750147:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2750841:"Update [10/22/2015]"

                                      KB2756203:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2759112:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2761217:"Update [10/22/2015]"

                                      KB2763523:"Update [10/22/2015]"

                                      KB2770660:"Security Update [10/22/2015]"

                                      KB2773072:"Update [10/22/2015]"

                                      KB2783808:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2786081:"Update [10/22/2015]"

                                      KB2789645:"Security Update [8/22/2016]"

                                      KB2789648:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2794055:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2798162:"Update [10/22/2015]"

                                      KB2799926:"Update [10/22/2015]"

                                      KB2800095:"Update [10/22/2015]"

                                      KB2803754:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2804582:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2805221:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2805226:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2805290:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2807986:"Security Update [10/22/2015]"

                                      KB2808679:"Update [10/22/2015]"

                                      KB2813347:"Security Update [10/22/2015]"

                                      KB2813430:"Security Update [10/22/2015]"

                                      KB2822218:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2823493:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2828841:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2834140:"Update [10/22/2015]"

                                      KB2835622:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2836942:"Update [8/22/2016]"

                                      KB2836943:"Update [8/22/2016]"

                                      KB2839894:"Security Update [10/22/2015]"

                                      KB2840149:"Security Update [10/22/2015]"

                                      KB2840631:"Security Update [8/22/2016]"

                                      KB2841134:"Update [10/22/2015]"

                                      KB2846960:"Update [10/22/2015]"

                                      KB2847927:"Security Update [10/22/2015]"

                                      KB2849696:"Update [10/22/2015]"

                                      KB2849697:"Update [10/22/2015]"

                                      KB2852386:"Update [10/22/2015]"

                                      KB2853952:"Update [10/22/2015]"

                                      KB2858725:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2861193:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2861208:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2861698:"Security Update [8/22/2016]"

                                      KB2861855:"Security Update [10/22/2015]"

                                      KB2862063:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2862152:"Security Update [8/22/2016]"

                                      KB2862330:"Security Update [8/22/2016]"

                                      KB2862335:"Security Update [10/22/2015]"

                                      KB2862973:"Security Update [10/22/2015]"

                                      KB2864202:"Security Update [10/22/2015]"

                                      KB2868038:"Security Update [10/22/2015]"

                                      KB2868116:"Update [10/22/2015]"

                                      KB2871997:"Security Update [10/22/2015]"

                                      KB2872778:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2877999:"Hotfix [8/9/2016]"

                                      KB2882822:"Update [10/22/2015]"

                                      KB2884256:"Security Update [10/22/2015]"

                                      KB2885201:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2887069:"Security Update [10/22/2015]"

                                      KB2888049:"Update [10/22/2015]"

                                      KB2889889:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2891804:"Update [10/22/2015]"

                                      KB2892074:"Security Update [8/22/2016]"

                                      KB2893294:"Security Update [10/22/2015]"

                                      KB2894844:"Security Update [8/22/2016]"

                                      KB2894849:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2894854:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2898864:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2898869:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2900986:"Security Update [10/22/2015]"

                                      KB2901118:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2901126:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2901983:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2908383:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2908783:"Update [10/22/2015]"

                                      KB2911501:"Security Update [8/22/2016]"

                                      KB2912390:"Security Update [8/22/2016]"

                                      KB2918077:"Update [10/22/2015]"

                                      KB2923766:"Hotfix [8/9/2016]"

                                      KB2925382:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2928562:"Update [10/22/2015]"

                                      KB2929733:"Update [10/22/2015]"

                                      KB2931356:"Security Update [8/22/2016]"

                                      KB2931368:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2936388:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2937610:"Security Update [8/22/2016]"

                                      KB2937676:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2938782:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2943357:"Security Update [8/22/2016]"

                                      KB2954853:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2957189:"Security Update [10/22/2015]"

                                      KB2957509:"Security Update [10/22/2015]"

                                      KB2961072:"Security Update [10/22/2015]"

                                      KB2966583:"Update [10/22/2015]"

                                      KB2968294:"Security Update [8/22/2016]"

                                      KB2969355:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB2970228:"Update [10/22/2015]"

                                      KB2972100:"Security Update [8/22/2016]"

                                      KB2972211:"Security Update [8/22/2016]"

                                      KB2972280:"Security Update [10/22/2015]"

                                      KB2973112:"Security Update [8/22/2016]"

                                      KB2973201:"Security Update [8/22/2016]"

                                      KB2973351:"Security Update [10/22/2015]"

                                      KB2976897:"Security Update [10/22/2015]"

                                      KB2977292:"Security Update [10/22/2015]"

                                      KB2977728:"Hotfix [10/22/2015]"

                                      KB2978120:"Security Update [8/22/2016]"

                                      KB2978742:"Security Update [8/22/2016]"

                                      KB2984972:"Security Update [8/22/2016]"

                                      KB2987107:"Security Update [5/14/2017]"

                                      KB2990941:"Hotfix [8/9/2016]"

                                      KB2991963:"Security Update [10/22/2015]"

                                      KB2992611:"Security Update [8/22/2016]"

                                      KB2993651:"Update [10/22/2015]"

                                      KB2999226:"Update [8/22/2016]"

                                      KB3000483:"Security Update [10/22/2015]"

                                      KB3003743:"Security Update [8/22/2016]"

                                      KB3004361:"Security Update [10/22/2015]"

                                      KB3004375:"Security Update [8/22/2016]"

                                      KB3005607:"Security Update [10/22/2015]"

                                      KB3005788:"Update [10/22/2015]"

                                      KB3006121:"Update [10/22/2015]"

                                      KB3006137:"Hotfix [10/22/2015]"

                                      KB3006226:"Security Update [10/22/2015]"

                                      KB3006499:"Update [10/22/2015]"

                                      KB3006566:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB3006625:"Update [10/22/2015]"

                                      KB3010788:"Security Update [10/22/2015]"

                                      KB3011780:"Security Update [8/22/2016]"

                                      KB3013531:"Update [10/22/2015]"

                                      KB3014406:"Update [10/22/2015]"

                                      KB3019215:"Security Update [10/22/2015]"

                                      KB3019978:"Security Update [10/22/2015]"

                                      KB3020338:"Update [10/22/2015]"

                                      KB3020369:"Update [8/22/2016]"

                                      KB3021674:"Security Update [10/22/2015]"

                                      KB3021917:"Update [10/22/2015]"

                                      KB3022777:"Security Update [8/9/2016]"

                                      KB3023215:"Security Update [8/22/2016]"

                                      KB3030377:"Security Update [10/22/2015]"

                                      KB3033093:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB3033889:"Security Update [10/22/2015]"

                                      KB3033890:"Security Update [10/22/2015]"

                                      KB3033929:"Security Update [10/22/2015]"

                                      KB3035126:"Security Update [10/22/2015]"

                                      KB3035132:"Security Update [10/22/2015]"

                                      KB3035583:"Update [10/22/2015]"

                                      KB3037574:"Security Update [8/22/2016]"

                                      KB3040272:"Update [10/22/2015]"

                                      KB3042058:"Security Update [8/23/2016]"

                                      KB3042553:"Security Update [10/22/2015]"

                                      KB3045561:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB3045645:"Update [10/22/2015]"

                                      KB3045685:"Security Update [10/22/2015]"

                                      KB3046017:"Security Update [10/22/2015]"

                                      KB3046269:"Security Update [8/22/2016]"

                                      KB3046482:"Security Update [10/22/2015]"

                                      KB3054476:"Update [10/22/2015]"

                                      KB3055642:"Security Update [10/22/2015]"

                                      KB3059317:"Security Update [10/22/2015]"

                                      KB3060716:"Security Update [10/22/2015]"

                                      KB3067903:"Security Update [10/22/2015]"

                                      KB3069114:"Security Update [10/22/2015]"

                                      KB3069392:"Security Update [10/22/2015]"

                                      KB3071756:"Security Update [10/22/2015]"

                                      KB3072305:"Security Update [8/22/2016]"

                                      KB3072630:"Security Update [10/22/2015]"

                                      KB3072633:"Security Update [10/22/2015]"

                                      KB3074543:"Security Update [8/22/2016]"

                                      KB3075220:"Security Update [8/22/2016]"

                                      KB3075249:"Update [10/22/2015]"

                                      KB3076093:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB3076949:"Security Update [10/22/2015]"

                                      KB3077715:"Update [10/22/2015]"

                                      KB3078071:"Security Update [10/22/2015]"

                                      KB3078601:"Security Update [10/22/2015]"

                                      KB3078667:"Update [10/22/2015]"

                                      KB3079757:"Security Update [10/22/2015]"

                                      KB3080149:"Update [10/22/2015]"

                                      KB3080446:"Security Update [8/9/2016]"

                                      KB3083324:"Update [8/9/2016]"

                                      KB3083992:"Security Update [10/22/2015]"

                                      KB3084135:"Security Update [10/22/2015]"

                                      KB3086153:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB3086255:"Security Update [10/22/2015]"

                                      KB3087038:"Security Update [10/22/2015]"

                                      KB3087039:"Security Update [10/22/2015]"

                                      KB3087873:"Hotfix [8/9/2016]"

                                      KB3088517:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB3092601:"Security Update [8/9/2016]"

                                      KB3092627:"Update [10/22/2015]"

                                      KB3093513:"Security Update [8/9/2016]"

                                      KB3097966:"Security Update [8/9/2016]"

                                      KB3097989:"Security Update [8/22/2016]"

                                      KB3101722:"Security Update [8/9/2016]"

                                      KB3102429:"Update [8/9/2016]"

                                      KB3102433:"Microsoft .NET Framework 4.5 [Not Available]"

                                      KB3108371:"Security Update [8/9/2016]"

                                      KB3108381:"Security Update [8/22/2016]"

                                      KB3108664:"Security Update [8/9/2016]"

                                      KB3108670:"Security Update [8/9/2016]"

                                      KB3109094:"Security Update [8/22/2016]"

                                      KB3109103:"Security Update [8/9/2016]"

                                      KB3109560:"Security Update [8/9/2016]"

                                      KB3110329:"Security Update [8/9/2016]"

                                      KB3112148:"Update [8/9/2016]"

                                      KB3112343:"Update [8/9/2016]"

                                      KB3115858:"Security Update [8/9/2016]"

                                      KB3118401:"Update [8/9/2016]"

                                      KB3121255:"Update [8/9/2016]"

                                      KB3121461:"Security Update [8/9/2016]"

                                      KB3122648:"Security Update [8/22/2016]"

                                      KB3123479:"Security Update [8/9/2016]"

                                      KB3124001:"Security Update [8/9/2016]"

                                      KB3124280:"Security Update [8/9/2016]"

                                      KB3126587:"Security Update [8/9/2016]"

                                      KB3126593:"Security Update [8/9/2016]"

                                      KB3127220:"Security Update [8/22/2016]"

                                      KB3135983:"Security Update [8/9/2016]"

                                      KB3135988:"Security Update [8/9/2016]"

                                      KB3138612:"Update [5/14/2017]"

                                      KB3138910:"Security Update [8/9/2016]"

                                      KB3138962:"Security Update [8/9/2016]"

                                      KB3139398:"Security Update [8/9/2016]"

                                      KB3139852:"Security Update [8/9/2016]"

                                      KB3139914:"Security Update [8/9/2016]"

                                      KB3139929:"Security Update [8/9/2016]"

                                      KB3139940:"Security Update [8/9/2016]"

                                      KB3140410:"Security Update [8/9/2016]"

                                      KB3140735:"Security Update [8/9/2016]"

                                      KB3142024:"Security Update [8/22/2016]"

                                      KB3142042:"Security Update [8/22/2016]"

                                      KB3145739:"Security Update [8/22/2016]"

                                      KB3146706:"Security Update [8/22/2016]"

                                      KB3146963:"Security Update [8/22/2016]"

                                      KB3149090:"Security Update [8/22/2016]"

                                      KB3150220:"Security Update [8/22/2016]"

                                      KB3153171:"Security Update [8/22/2016]"

                                      KB3155178:"Security Update [8/22/2016]"

                                      KB3156016:"Security Update [8/22/2016]"

                                      KB3156017:"Security Update [8/22/2016]"

                                      KB3156019:"Security Update [8/22/2016]"

                                      KB3159398:"Security Update [8/22/2016]"

                                      KB3161561:"Security Update [8/22/2016]"

                                      KB3161949:"Security Update [8/22/2016]"

                                      KB3161958:"Security Update [8/22/2016]"

                                      KB3162835:"Update [8/22/2016]"

                                      KB3163245:"Security Update [8/22/2016]"

                                      KB3164033:"Security Update [8/22/2016]"

                                      KB3164035:"Security Update [8/22/2016]"

                                      KB3167679:"Security Update [8/22/2016]"

                                      KB3168965:"Security Update [8/22/2016]"

                                      KB3170455:"Security Update [8/22/2016]"

                                      KB3175024:"Security Update [9/15/2016]"

                                      KB3175443:"Security Update [8/22/2016]"

                                      KB3177186:"Security Update [9/15/2016]"

                                      KB3177723:"Update [8/23/2016]"

                                      KB3177725:"Security Update [8/22/2016]"

                                      KB3178034:"Security Update [8/22/2016]"

                                      KB3182203:"Update [9/21/2016]"

                                      KB3184122:"Security Update [9/15/2016]"

                                      KB3185319:"Security Update [9/15/2016]"

                                      KB3185911:"Security Update [9/15/2016]"

                                      KB4014504:"Update [5/14/2017]"

                                      KB4014511:"Microsoft .NET Framework 4.6.1 [5/14/2017]"

                                      KB4019264:"Security Update [5/14/2017]"

                                      KB971033:"Update [8/22/2016]"

                                      KB976902:"Update [11/21/2010]"

                                      KB982018:"Update [10/22/2015]"

                                      KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [8/8/2016]"

                                      KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [8/8/2016]"

                                      Q954430:"MSXML4SP2 [9/2/2016]"

                                      Q973688:"MSXML4SP2 [9/2/2016]"

                                      SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                                      SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                            - "Processor"

                                 - "Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz"

                                      Architecture:"x64"

                                      Availability:"Running or Full Power"

                                      Caption:"Intel64 Family 6 Model 78 Stepping 3"

                                      - "Chipset Name":"Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz"

                                           Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+6600U+CPU+"

                                      CPU Speed:"2.59 GHz"

                                      Current Voltage:"1.6 volts"

                                      Driver:"Not Available"

                                      Driver Date:"06/21/2006 12:00 AM"

                                      Driver Path:"C:\windows\system32\DRIVERS\intelppm.sys"

                                      Driver Provider:"Microsoft"

                                      Driver Version:"6.1.7600.16385"

                                      Ext. Family:"Not Available"

                                      Family:"Intel Core™ i7-2760QM"

                                      INF:"cpu.inf"

                                      INF Section:"IntelPPM_Inst"

                                      Install Date:"Not Available"

                                      Last Error Code:"Not Available"

                                      Level 1 Cache:"2 x 64 KB"

                                      Level 2 Cache:"2 x 512 KB"

                                      Level 3 Cache:"4 MB"

                                      Load:"17%"

                                      Manufacturer:"GenuineIntel"

                                      Model:"78"

                                      Name:"Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz"

                                      Number of Cores:"2"

                                      Number of Cores Enabled:"Not Available"

                                      Number of Logical Processors:"4"

                                      Power Management Capabilities:"Not Available"

                                      Power Management Supported:"No"

                                      Processor ID:"BFEBFBFF000406E3"

                                      Revision:"19971"

                                      Service Name:"intelppm"

                                      Status:"OK"

                                      Stepping:"3"

                                      Version:"Not Available"

                            - "Storage"

                                 - "NVMe SAMSUNG MZVKV512 SCSI Disk Device"

                                      Capablities:"Random Access, Supports Writing"

                                      Caption:"NVMe SAMSUNG MZVKV512 SCSI Disk Device"

                                      Cylinder - Total:"62260"

                                      Description:"Disk drive"

                                      Driver:"Not Available"

                                      Driver Date:"06/21/2006 12:00 AM"

                                      Driver Version:"6.1.7600.16385"

                                      Error Code:"Device is working properly"

                                      Firmware Revision:"6L0Q"

                                      Heads - Total:"255"

                                      Index:"0"

                                      INF:"disk.inf"

                                      Install Date:"Not Available"

                                      Interface Type:"SCSI"

                                      Manufacturer:"(Standard disk drives)"

                                      Model:"NVMe SAMSUNG MZVKV512 SCSI Disk Device"

                                      Name:"\\.\PHYSICALDRIVE0"

                                      Partitions:"3"

                                      PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVKV512\5&2F92FE14&0&000000"

                                      Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                      SCSI Bus:"0"

                                      SCSI LUN:"0"

                                      SCSI Port:"0"

                                      Sectors - Per Track:"63"

                                      Sectors - Total:"1000206900"

                                      Serial Number:"0025_3857_61B0_BBAF."

                                      Size:"476.94 GB"

                                      Size – Available:"277.68 GB"

                                      Status:"OK"

                                      Tracks - Per Cylinder:"255"

                                      Tracks - Total:"15876300"

                                      - "C:"

                                           Availability:"Not Available"

                                           Caption:"C:"

                                           Compression Method:"Not Compressed"

                                           Description:"Local Fixed Disk"

                                           File System:"NTFS"

                                           Name:"Windows7_OS"

                                           Serial Number:"E66D2D69"

                                           Size:"463.17 GB"

                                           Size – Available:"274.06 GB"

                                           Status:"Not Available"

                                           Volume Dirty:"No"

                                      - "Q:"

                                           Availability:"Not Available"

                                           Caption:"Q:"

                                           Compression Method:"Not Compressed"

                                           Description:"Local Fixed Disk"

                                           File System:"NTFS"

                                           Name:"Lenovo_Recovery"

                                           Serial Number:"B86AEF0A"

                                           Size:"13.54 GB"

                                           Size – Available:"3.62 GB"

                                           Status:"Not Available"

                                           Volume Dirty:"No"

                  ...#SSU#...

                  • 6. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello IntegratedGraphicsFail,
                     
                    Thanks for the additional information you sent to me.
                     
                    I would like you to try installing some other drivers in a specific order.
                     
                    Please install this driver first, and then restart the computer https://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T460S/20F9/downloads/DS111965
                     
                    Install this other driver, and then restart the computer one more time https://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T460S/20F9/downloads/DS112240
                     
                    Please uninstall current graphics driver, and then reinstall the graphics driver Lenovo* has validated for your specific computer model. On the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver that is on this link https://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T460S/20F9/downloads/DS119534
                     
                    If issue persists I would like you to try updating the BIOS of the computer.  The BIOS your computer currently has installed is an old version.  There are several BIOS updates available for your computer.  Please contact Lenovo* so they can let you know the best way to install latest BIOS on your computer.  you can download BIOS updates from this link https://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T460S/20F9/downloads/DS112117
                     
                    Let me know if issue persists or not.
                     
                    Regards,
                    Fred D.

                    • 7. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello IntegratedGraphicsFail,
                       
                      I was wondering if you still need assistance regarding the 4k resolution issue.  In case you still need assistance just let me know.
                       
                      Regards,
                      Fred D.

                      • 8. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                        Dugen

                        Hello Fred,

                         

                        I'm having a similar issue.  4k mkv files are choppy.  Can you help me please?

                         

                        What info would you like to have?

                         

                         

                        Dell Inspiron 15 7568
                        4k screen

                         

                         

                        core i7

                        8gb RAM

                         

                        Thanks so much for your time and attention to this matter.

                         

                        Dugen

                        • 9. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Dugen,
                           
                          Thank you for joining the thread.
                           
                          In order to assist you better with the specific problem you are having in your computer I recommend creating a new thread.  Please make sure you add all of the details of your computer so we can get more information about the problem.
                           
                          Regards,
                          Fred D.

                          • 10. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                            IntegratedGraphicsFail

                            Hi Fred,

                             

                            So, the issue didn't happen again for a little while (it's always been a somewhat intermittent problem), so I wasn't able to test if your fixes worked. The problem is now occurring again, and continues to occur even with all your fixes implemented. Additionally, I'm now also having an issue where online videos (e.g., Youtube) run at 5 or 8 FPS with no sound, and sound won't play on the machine at all (even local MP3 files) until I restart. I don't know if this new problem is associated with any of these fixes, but I suspect that it's somehow graphics related.

                             

                            If you have any other solutions to my persisting resolution problem and my new video problem (which is also intermittent) I would really like to hear them! Thank you!

                             

                            To help you figure out why this is still going on, here's a new dump from the SSU:

                             

                            # SSU Scan Information

                            Scan Info:

                            Version:"2.5.0.12"

                            Date:"11/28/2017"

                            Time:"00:00:32.9458002"

                             

                             

                            # Scanned Hardware

                            Computer:

                                      BaseBoard Manufacturer:"LENOVO"

                                      BIOS Mode:"UEFI"

                                      BIOS Version/Date:"LENOVO N1CET60W (1.28 ) , 09/26/2017 12:00 AM"

                                      CD or DVD:"Not Available"

                                      Embedded Controller Version:"1.11"

                                      Platform Role:"Mobile"

                                      Processor:"Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz , GenuineIntel"

                                      Secure Boot State:"Not Available"

                                      SMBIOS Version:"2.8"

                                      Sound Card:"Realtek High Definition Audio"

                                      Sound Card:"Intel(R) Display Audio"

                                      System Manufacturer:"LENOVO"

                                      System Model:"20F9CTO1WW"

                                      System SKU:"LENOVO_MT_20F9_BU_Think_FM_ThinkPad T460s"

                                      System Type:"x64-based PC"

                                      - "Display"

                                           Intel ® Graphics Driver Version:"21.20.16.4590"

                                           - "Intel(R) HD Graphics 520"

                                                Adapter Compatibility:"Intel Corporation"

                                                Adapter DAC Type:"Internal"

                                                Adapter RAM:"1.00 GB"

                                                Availability:"Running or Full Power"

                                                Bits Per Pixel:"32"

                                                - "Caption":"Intel(R) HD Graphics 520"

                                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"

                                                CoInstallers:"igfxCoIn_v4590.dll, CoDeviceInstall"

                                                Color Table Entries:"4294967296"

                                                Dedicated Video Memory:"Not Available"

                                                Driver:"igdkmd64.sys"

                                                Driver Date:"01/17/2017 07:00 PM"

                                                Driver Path:"C:\windows\system32\DRIVERS\igdkmd64.sys"

                                                Driver Provider:"Intel Corporation"

                                                Driver Version:"21.20.16.4590"

                                                INF:"oem27.inf"

                                                INF Section:"iSKLD_w7"

                                                Install Date:"Not Available"

                                                Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"

                                                Last Error Code:"Not Available"

                                                Last Error Code Description:"Not Available"

                                                Last Reset:"Not Available"

                                                Location:"PCI bus 0, device 2, function 0"

                                                Manufacturer:"Intel Corporation"

                                                Microsoft DirectX* Version:"11.X"

                                                Monochrome:"No"

                                                Number of Colors:"4294967296"

                                                Number of Video Pages:"Not Available"

                                                PNP Device ID:"PCI\VEN_8086&DEV_1916&SUBSYS_223317AA&REV_07\3&E89B380&0&10"

                                                Power Management Capabilities:"Not Available"

                                                Power Management Supported:"Not Available"

                                                Refresh Rate - Current:"30 Hz"

                                                Refresh Rate - Maximum:"60 Hz"

                                                Refresh Rate - Minimum:"29 Hz"

                                                Resolution:"1920 X 1080"

                                                Scan Mode:"Noninterlaced"

                                                Service Name:"igfx"

                                                Status:"OK"

                                                Video Architecture:"VGA"

                                                Video Memory:"Unknown"

                                                Video Processor:"Intel(R) HD Graphics Family"

                                      - "Memory"

                                           Physical Memory (Available):"15.35 GB"

                                           Physical Memory (Installed):"20 GB"

                                           Physical Memory (Total):"19.86 GB"

                                           - "BANK 0"

                                                Capacity:"4 GB"

                                                Channel:"ChannelA-DIMM0"

                                                Data Width:"64 bits"

                                                Form Factor:"Unknown"

                                                Interleave Position:"Not Available"

                                                Manufacturer:"0000"

                                                Memory Type:"Unknown"

                                                Part Number:"Not Available"

                                                Serial Number:"00000000"

                                                Status:"Not Available"

                                                Type:"Synchronous"

                                           - "BANK 2"

                                                Capacity:"16 GB"

                                                Channel:"ChannelB-DIMM0"

                                                Data Width:"64 bits"

                                                Form Factor:"SODIMM"

                                                Interleave Position:"Not Available"

                                                Manufacturer:"04CD"

                                                Memory Type:"Unknown"

                                                Part Number:"F4-2133C15-16GRS"

                                                Serial Number:"00000000"

                                                Status:"Not Available"

                                                Type:"Synchronous"

                                      - "Motherboard"

                                           Availability:"Running or Full Power"

                                           BIOS:"Phoenix BIOS SC-T v2.1, LENOVO - 0"

                                           Caption:"Motherboard"

                                           Chipset:"Not Available"

                                           Date:"09/25/2017 08:00 PM"

                                           Install Date:"Not Available"

                                           Last Error Code:"Not Available"

                                           Last Error Code Description:"Not Available"

                                           Manufacturer:"LENOVO"

                                           Model:"Not Available"

                                           Part Number:"Not Available"

                                           PNP Device ID:"ACPI\PNP0C01\2&DABA3FF&3"

                                           Power Management Capabilities:"Not Available"

                                           Power Management Supported:"Not Available"

                                           Product:"20F9CTO1WW"

                                           Serial Number:"L1HF67J05GD"

                                           Status:"OK"

                                           Version:"SDK0J40705 WIN"

                                      - "Networking"

                                           Intel ® Network Connections Install Options:"Not Available"

                                           Intel ® Network Connections Version:"Not Available"

                                           Intel ® PROSet/Wireless Software Version:"18.40.2.0828"

                                           - "Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64"

                                                Availability:"Running or Full Power"

                                                Caption:"Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64"

                                                CoInstallers:"Not Available"

                                                Default IP Gateway:"Not Available"

                                                DHCP Enabled:"No"

                                                DHCP Lease Expires:"Not Available"

                                                DHCP Lease Obtained:"Not Available"

                                                DHCP Server:"Not Available"

                                                Driver:"vpnva64-6.sys"

                                                Driver Date:"02/26/2014 12:00 AM"

                                                Driver Path:"C:\windows\system32\DRIVERS\vpnva64-6.sys"

                                                Driver Provider:"Cisco Systems"

                                                Driver Version:"3.1.6019.0"

                                                Index:"0021"

                                                INF:"oem45.inf"

                                                INF Section:"Cisco.ndi.NTamd64"

                                                Install Date:"Not Available"

                                                Installed:"Yes"

                                                IP Address:"Not Available"

                                                IP Subnet:"Not Available"

                                                Last Error Code:"Not Available"

                                                Last Error Code Description:"Not Available"

                                                Last Reset:"11/28/2017 12:00 AM"

                                                Location:"Not Available"

                                                MAC Address:"Not Available"

                                                Manufacturer:"Cisco Systems"

                                                Media Type:

                                                Net Connection ID:"Local Area Connection 2"

                                                NetCfgInstanceId:"{6B46FADF-45A4-4D77-8D8A-5CE092B9F9D9}"

                                                Number of VLANs:"0"

                                                PNP Device ID:"ROOT\NET\0000"

                                                Port:"Not Available"

                                                Power Management (Low Power):"Not Available"

                                                Power Management (Wake On LAN):"Not Available"

                                                Power Management (Wake on Magic Packet):"Not Available"

                                                Power Management Capabilities:"Not Available"

                                                Power Management Supported:"No"

                                                Product Type:"Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64"

                                                Service Name:"vpnva"

                                                Status:"Device is disabled."

                                                Team Name:"Not in a team"

                                                Temperature:

                                                Type:"Not Available"

                                           - "Intel(R) Dual Band Wireless-AC 8260"

                                                Access Point:"78:24:af:79:bf:10"

                                                Authentication:"WPA2-Personal"

                                                Availability:"Running or Full Power"

                                                - "Caption":"Intel(R) Dual Band Wireless-AC 8260"

                                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+8260"

                                                Channel:"2"

                                                Cipher:"CCMP"

                                                CoInstallers:"Not Available"

                                                Connection Mode:"Auto Connect"

                                                Default IP Gateway:"192.168.1.1"

                                                DHCP Enabled:"Yes"

                                                DHCP Lease Expires:"11/29/2017 12:01 AM"

                                                DHCP Lease Obtained:"11/28/2017 12:01 AM"

                                                DHCP Server:"192.168.1.1"

                                                Driver:"Netwsw04.sys"

                                                Driver Date:"04/04/2016 12:00 AM"

                                                Driver Path:"C:\windows\system32\DRIVERS\Netwsw04.sys"

                                                Driver Provider:"Intel"

                                                Driver Version:"18.40.2.1"

                                                Index:"0007"

                                                INF:"oem17.inf"

                                                INF Section:"Install_MPCIEX_GENUISARM2AENBT_8260_AC_2x2_HMC_WIN7_64_AC"

                                                Install Date:"Not Available"

                                                Installed:"Yes"

                                                IP Address:"192.168.1.192;fe80::e18b:378b:8846:bca0"

                                                IP Subnet:"255.255.255.0;64"

                                                Last Error Code:"Not Available"

                                                Last Error Code Description:"Not Available"

                                                Last Reset:"11/28/2017 12:00 AM"

                                                Location:"PCI bus 4, device 0, function 0"

                                                MAC Address:"E4:B3:18:CB:29:97"

                                                Manufacturer:"Intel Corporation"

                                                Media Type:

                                                Net Connection ID:"Wireless Network Connection"

                                                NetCfgInstanceId:"{7CCF6B1B-4A34-4A99-9148-21773D5CEEEF}"

                                                Network Name:"National Bank of Nigeria (2.4)"

                                                Network Type:"Infrastructure"

                                                Number of VLANs:"0"

                                                PNP Device ID:"PCI\VEN_8086&DEV_24F3&SUBSYS_01308086&REV_3A\4&36AFF69C&0&00E2"

                                                Port:"Not Available"

                                                Power Management (Low Power):"Not Available"

                                                Power Management (Wake On LAN):"Not Available"

                                                Power Management (Wake on Magic Packet):"Not Available"

                                                Power Management Capabilities:"Not Available"

                                                Power Management Supported:"No"

                                                Product Type:"Intel(R) Dual Band Wireless-AC 8260"

                                                Profile:"National Bank of Nigeria (2.4)"

                                                Radio Type:"802.11n"

                                                Receive Rate:"144.4 Mbps"

                                                Service Name:"NETwNs64"

                                                Signal Strength:"99%"

                                                State:"connected"

                                                Status:"Enabled"

                                                Team Name:"Not in a team"

                                                Temperature:

                                                Transmit Rate:"144.4 Mbps"

                                                Type:"Ethernet 802.3"

                                                - "Settings"

                                                     *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                                                     *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                                                     *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                                                     *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                                                     *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                                     *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                                     ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"

                                                     ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"

                                                     CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                                                     FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                                                     IbssQosEnabled:Ad Hoc QoS Mode:"WMM Disabled (0)"

                                                     IbssTxPower:Transmit Power:"5. Highest (100)"

                                                     IEEE11nMode:HT Mode:"VHT Mode (2)"

                                                     RecommendedChannel24:Ad Hoc Channel 802.11b/g:"1 (1)"

                                                     RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                                                     RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"

                                                     ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                                                     uAPSDSupport:U-APSD support:"Disabled (0)"

                                                     WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"

                                           - "Intel(R) Ethernet Connection I219-LM"

                                                Availability:"Running or Full Power"

                                                - "Caption":"Intel(R) Ethernet Connection I219-LM"

                                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+I219+LM"

                                                CoInstallers:"NicCo4.dll,NicCoInstallerEntry"

                                                Default IP Gateway:"Not Available"

                                                DHCP Enabled:"Yes"

                                                DHCP Lease Expires:"Not Available"

                                                DHCP Lease Obtained:"Not Available"

                                                DHCP Server:"Not Available"

                                                Driver:"e1d62x64.sys"

                                                Driver Date:"08/13/2015 12:00 AM"

                                                Driver Path:"C:\windows\system32\DRIVERS\e1d62x64.sys"

                                                Driver Provider:"Intel"

                                                Driver Version:"12.13.17.7"

                                                ETrackID:"Not Available"

                                                Index:"0018"

                                                INF:"oem24.inf"

                                                INF Section:"E156F.6.1.1"

                                                Install Date:"Not Available"

                                                Installed:"Yes"

                                                IP Address:"Not Available"

                                                IP Subnet:"Not Available"

                                                Last Error Code:"Not Available"

                                                Last Error Code Description:"Not Available"

                                                Last Reset:"11/28/2017 12:00 AM"

                                                Location:"PCI bus 0, device 31, function 6"

                                                MAC Address:"C8:5B:76:36:BA:96"

                                                Manufacturer:"Intel"

                                                Media Type:

                                                Net Connection ID:"Local Area Connection"

                                                NetCfgInstanceId:"{4BAB5891-15CD-4AB0-BBE4-53AB848D8AA9}"

                                                Number of VLANs:"0"

                                                NVM Version:"Not Available"

                                                Part Number:"1000FF-0FF"

                                                PNP Device ID:"PCI\VEN_8086&DEV_156F&SUBSYS_223317AA&REV_21\3&E89B380&0&FE"

                                                Port:"Not Available"

                                                Power Management (Low Power):"Not Available"

                                                Power Management (Wake On LAN):"Not Available"

                                                Power Management (Wake on Magic Packet):"Not Available"

                                                Power Management Capabilities:"Not Available"

                                                Power Management Supported:"No"

                                                Product Type:"Intel(R) Ethernet Connection I219-LM"

                                                Service Name:"e1dexpress"

                                                Status:"Enabled"

                                                Team Name:"Not in a team"

                                                Temperature:

                                                Type:"Ethernet 802.3"

                                                - "Settings"

                                                     *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                                     *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                                     *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                                     *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                                     *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                                                     *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                                                     *PMARPOffload:Protocol ARP Offload:"Enabled (1)"

                                                     *PMNSOffload:Protocol NS Offload:"Enabled (1)"

                                                     *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"

                                                     *ReceiveBuffers:Receive Buffers:"256 (256)"

                                                     *RSS:Receive Side Scaling:"Enabled (1)"

                                                     *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                                     *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                                     *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                                     *TransmitBuffers:Transmit Buffers:"512 (512)"

                                                     *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                                     *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                                     *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                                     *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                                     AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                                                     AutoPowerSaveModeEnabled:Link Speed Battery Saver:"Disabled (0)"

                                                     EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"

                                                     EnablePME:Enable PME:"Enabled (1)"

                                                     ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                                                     LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"

                                                     LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                                                     MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                                                     NumRssQueues:Receive Side Scaling Queues:"1 Queue (1)"

                                                     ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"

                                                     SipsEnabled:System Idle Power Saver:"Disabled (0)"

                                                     WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                                                     WakeOnLink:Wake on Link Settings:"Disabled (0)"

                                           - "Microsoft Virtual WiFi Miniport Adapter"

                                                Availability:"Running or Full Power"

                                                Caption:"Microsoft Virtual WiFi Miniport Adapter"

                                                CoInstallers:"Not Available"

                                                Default IP Gateway:"Not Available"

                                                DHCP Enabled:"Yes"

                                                DHCP Lease Expires:"Not Available"

                                                DHCP Lease Obtained:"Not Available"

                                                DHCP Server:"Not Available"

                                                Driver:"Not Available"

                                                Driver Date:"06/21/2006 12:00 AM"

                                                Driver Path:"Not Available"

                                                Driver Provider:"Microsoft"

                                                Driver Version:"6.1.7600.16385"

                                                Index:"0011"

                                                INF:"netvwifimp.inf"

                                                INF Section:"vwifimp.ndi"

                                                Install Date:"Not Available"

                                                Installed:"Yes"

                                                IP Address:"Not Available"

                                                IP Subnet:"Not Available"

                                                Last Error Code:"Not Available"

                                                Last Error Code Description:"Not Available"

                                                Last Reset:"11/28/2017 12:00 AM"

                                                Location:"VWiFi Bus 0"

                                                MAC Address:"E6:B3:18:CB:29:98"

                                                Manufacturer:"Microsoft"

                                                Media Type:

                                                Net Connection ID:"Wireless Network Connection 2"

                                                NetCfgInstanceId:"{E362A206-3B5E-41F1-A443-DD3D9D797AF8}"

                                                Number of VLANs:"0"

                                                PNP Device ID:"{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&3542BC3D&0&01"

                                                Port:"Not Available"

                                                Power Management (Low Power):"Not Available"

                                                Power Management (Wake On LAN):"Not Available"

                                                Power Management (Wake on Magic Packet):"Not Available"

                                                Power Management Capabilities:"Not Available"

                                                Power Management Supported:"No"

                                                Product Type:"Microsoft Virtual WiFi Miniport Adapter"

                                                Service Name:"vwifimp"

                                                Status:"Enabled"

                                                Team Name:"Not in a team"

                                                Temperature:

                                                Type:"Ethernet 802.3"

                                           - "Microsoft Virtual WiFi Miniport Adapter #2"

                                                Availability:"Running or Full Power"

                                                Caption:"Microsoft Virtual WiFi Miniport Adapter #2"

                                                CoInstallers:"Not Available"

                                                Default IP Gateway:"Not Available"

                                                DHCP Enabled:"Yes"

                                                DHCP Lease Expires:"Not Available"

                                                DHCP Lease Obtained:"Not Available"

                                                DHCP Server:"Not Available"

                                                Driver:"Not Available"

                                                Driver Date:"06/21/2006 12:00 AM"

                                                Driver Path:"Not Available"

                                                Driver Provider:"Microsoft"

                                                Driver Version:"6.1.7600.16385"

                                                Index:"0013"

                                                INF:"netvwifimp.inf"

                                                INF Section:"vwifimp.ndi"

                                                Install Date:"Not Available"

                                                Installed:"Yes"

                                                IP Address:"Not Available"

                                                IP Subnet:"Not Available"

                                                Last Error Code:"Not Available"

                                                Last Error Code Description:"Not Available"

                                                Last Reset:"11/28/2017 12:00 AM"

                                                Location:"VWiFi Bus 0"

                                                MAC Address:"E6:B3:18:CB:29:97"

                                                Manufacturer:"Microsoft"

                                                Media Type:

                                                Net Connection ID:"Wireless Network Connection 3"

                                                NetCfgInstanceId:"{60398B94-931D-486A-8CA6-69A3155BCED2}"

                                                Number of VLANs:"0"

                                                PNP Device ID:"{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&3542BC3D&0&02"

                                                Port:"Not Available"

                                                Power Management (Low Power):"Not Available"

                                                Power Management (Wake On LAN):"Not Available"

                                                Power Management (Wake on Magic Packet):"Not Available"

                                                Power Management Capabilities:"Not Available"

                                                Power Management Supported:"No"

                                                Product Type:"Microsoft Virtual WiFi Miniport Adapter"

                                                Service Name:"vwifimp"

                                                Status:"Enabled"

                                                Team Name:"Not in a team"

                                                Temperature:

                                                Type:"Ethernet 802.3"

                                      - "Operating System"

                                           .Net Framework Version:"2.0,3.0,3.5,4.0,4.6"

                                           Boot Device:"\Device\HarddiskVolume1"

                                           Internet Browser:"Mozilla Firefox,49.0, Mozilla Firefox,49.0, Google Chrome,62.0, Internet Explorer,11.0"

                                           Locale:"United States"

                                           OS Manufacturer:"Microsoft Corporation"

                                           OS Name:"Microsoft Windows 7 Professional"

                                           Other OS Description:"Not Available"

                                           Page File:"C:\pagefile.sys"

                                           Page File Space:"19.86 GB"

                                           Physical Memory (Available):"15.44 GB"

                                           Physical Memory (Installed):"20 GB"

                                           Physical Memory (Total):"19.86 GB"

                                           System Directory:"C:\windows\system32"

                                           Version:"6.1.7601 Build 7601"

                                           Virtual Memory (Available):"34.98 GB"

                                           Virtual Memory (Total):"39.72 GB"

                                           Windows Directory:"C:\windows"

                                           - "Installed Updates"

                                                KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [8/8/2016]"

                                                KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [8/8/2016]"

                                                KB2397190:"Hotfix [8/9/2016]"

                                                KB2459268:"Hotfix [8/9/2016]"

                                                KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [8/8/2016]"

                                                KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [8/8/2016]"

                                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                                KB2471472:"Hotfix [8/9/2016]"

                                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                                KB2479943:"Security Update [10/22/2015]"

                                                KB2491683:"Security Update [10/22/2015]"

                                                KB2496898:"Hotfix [10/22/2015]"

                                                KB2505454:"Hotfix [8/9/2016]"

                                                KB2506014:"Update [10/22/2015]"

                                                KB2506212:"Security Update [10/22/2015]"

                                                KB2506928:"Update [10/22/2015]"

                                                KB2509553:"Security Update [10/22/2015]"

                                                KB2511455:"Security Update [8/22/2016]"

                                                KB2515325:"Update [10/22/2015]"

                                                KB2532531:"Security Update [10/22/2015]"

                                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                                KB2533552:"Update [8/22/2016]"

                                                KB2533623:"Update [10/22/2015]"

                                                KB2534111:"Hotfix [10/22/2015]"

                                                KB2536275:"Security Update [10/22/2015]"

                                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                                KB2544893:"Security Update [10/22/2015]"

                                                KB2545698:"Update [10/22/2015]"

                                                KB2547666:"Update [10/22/2015]"

                                                KB2550648:"Hotfix [10/22/2015]"

                                                KB2552343:"Update [10/22/2015]"

                                                KB2560656:"Security Update [10/22/2015]"

                                                KB2563227:"Update [10/22/2015]"

                                                KB2564958:"Security Update [10/22/2015]"

                                                KB2570947:"Security Update [10/22/2015]"

                                                KB2579686:"Security Update [10/22/2015]"

                                                KB2581464:"Hotfix [8/9/2016]"

                                                KB2585542:"Security Update [8/22/2016]"

                                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                                KB2604115:"Security Update [8/22/2016]"

                                                KB2619339:"Security Update [10/22/2015]"

                                                KB2620704:"Security Update [8/22/2016]"

                                                KB2621440:"Security Update [8/22/2016]"

                                                KB2631813:"Security Update [10/22/2015]"

                                                KB2640148:"Update [10/22/2015]"

                                                KB2647753:"Update [10/22/2015]"

                                                KB2653956:"Security Update [10/22/2015]"

                                                KB2654428:"Security Update [10/22/2015]"

                                                KB2656356:"Security Update [8/22/2016]"

                                                KB2660075:"Update [10/22/2015]"

                                                KB2661796:"Hotfix [8/9/2016]"

                                                KB2667402:"Security Update [10/22/2015]"

                                                KB2670838:"Update [10/22/2015]"

                                                KB2674705:"Hotfix [10/22/2015]"

                                                KB2676562:"Security Update [10/22/2015]"

                                                KB2685811:"Update [8/9/2016]"

                                                KB2685813:"Update [8/9/2016]"

                                                KB2685939:"Security Update [10/22/2015]"

                                                KB2690533:"Security Update [10/22/2015]"

                                                KB2698365:"Security Update [10/22/2015]"

                                                KB2705219:"Security Update [10/22/2015]"

                                                KB2712808:"Security Update [10/22/2015]"

                                                KB2719857:"Update [10/22/2015]"

                                                KB2726535:"Update [10/22/2015]"

                                                KB2727528:"Security Update [10/22/2015]"

                                                KB2729094:"Update [10/22/2015]"

                                                KB2729452:"Security Update [8/22/2016]"

                                                KB2729460:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2731771:"Update [10/22/2015]"

                                                KB2732059:"Update [10/22/2015]"

                                                KB2732487:"Update [10/22/2015]"

                                                KB2736422:"Security Update [8/22/2016]"

                                                KB2737083:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2742599:"Security Update [8/22/2016]"

                                                KB2742613:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2745582:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2748645:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2750147:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2750841:"Update [10/22/2015]"

                                                KB2756203:"Microsoft .NET Framework 4.5 [Not Available]"

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                                                KB2761217:"Update [10/22/2015]"

                                                KB2763523:"Update [10/22/2015]"

                                                KB2770660:"Security Update [10/22/2015]"

                                                KB2773072:"Update [10/22/2015]"

                                                KB2783808:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2786081:"Update [10/22/2015]"

                                                KB2789645:"Security Update [8/22/2016]"

                                                KB2789648:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2794055:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2798162:"Update [10/22/2015]"

                                                KB2799926:"Update [10/22/2015]"

                                                KB2800095:"Update [10/22/2015]"

                                                KB2803754:"Microsoft .NET Framework 4.5 [Not Available]"

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                                                KB2807986:"Security Update [10/22/2015]"

                                                KB2808679:"Update [10/22/2015]"

                                                KB2813347:"Security Update [10/22/2015]"

                                                KB2813430:"Security Update [10/22/2015]"

                                                KB2822218:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2823493:"Microsoft .NET Framework 4.5 [Not Available]"

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                                                KB2834140:"Update [10/22/2015]"

                                                KB2835622:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2836942:"Update [8/22/2016]"

                                                KB2836943:"Update [8/22/2016]"

                                                KB2839894:"Security Update [10/22/2015]"

                                                KB2840149:"Security Update [10/22/2015]"

                                                KB2840631:"Security Update [8/22/2016]"

                                                KB2841134:"Update [10/22/2015]"

                                                KB2846960:"Update [10/22/2015]"

                                                KB2847927:"Security Update [10/22/2015]"

                                                KB2849696:"Update [10/22/2015]"

                                                KB2849697:"Update [10/22/2015]"

                                                KB2852386:"Update [10/22/2015]"

                                                KB2853952:"Update [10/22/2015]"

                                                KB2858725:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2861193:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2861208:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2861698:"Security Update [8/22/2016]"

                                                KB2861855:"Security Update [10/22/2015]"

                                                KB2862063:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2862152:"Security Update [8/22/2016]"

                                                KB2862330:"Security Update [8/22/2016]"

                                                KB2862335:"Security Update [10/22/2015]"

                                                KB2862973:"Security Update [10/22/2015]"

                                                KB2864202:"Security Update [10/22/2015]"

                                                KB2868038:"Security Update [10/22/2015]"

                                                KB2868116:"Update [10/22/2015]"

                                                KB2871997:"Security Update [10/22/2015]"

                                                KB2872778:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2877999:"Hotfix [8/9/2016]"

                                                KB2882822:"Update [10/22/2015]"

                                                KB2884256:"Security Update [10/22/2015]"

                                                KB2885201:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2887069:"Security Update [10/22/2015]"

                                                KB2888049:"Update [10/22/2015]"

                                                KB2889889:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2891804:"Update [10/22/2015]"

                                                KB2892074:"Security Update [8/22/2016]"

                                                KB2893294:"Security Update [10/22/2015]"

                                                KB2894844:"Security Update [8/22/2016]"

                                                KB2894849:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2894854:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2898864:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2898869:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2900986:"Security Update [10/22/2015]"

                                                KB2901118:"Microsoft .NET Framework 4.5 [Not Available]"

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                                                KB2901983:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2908383:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2908783:"Update [10/22/2015]"

                                                KB2911501:"Security Update [8/22/2016]"

                                                KB2912390:"Security Update [8/22/2016]"

                                                KB2918077:"Update [10/22/2015]"

                                                KB2923766:"Hotfix [8/9/2016]"

                                                KB2925382:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2928562:"Update [10/22/2015]"

                                                KB2929733:"Update [10/22/2015]"

                                                KB2931356:"Security Update [8/22/2016]"

                                                KB2931368:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2936388:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2937610:"Security Update [8/22/2016]"

                                                KB2937676:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2938782:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2943357:"Security Update [8/22/2016]"

                                                KB2954853:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2957189:"Security Update [10/22/2015]"

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                                                KB2961072:"Security Update [10/22/2015]"

                                                KB2966583:"Update [10/22/2015]"

                                                KB2968294:"Security Update [8/22/2016]"

                                                KB2969355:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB2970228:"Update [10/22/2015]"

                                                KB2972100:"Security Update [8/22/2016]"

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                                                KB2977728:"Hotfix [10/22/2015]"

                                                KB2978120:"Security Update [8/22/2016]"

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                                                KB2984972:"Security Update [8/22/2016]"

                                                KB2987107:"Security Update [5/14/2017]"

                                                KB2990941:"Hotfix [8/9/2016]"

                                                KB2991963:"Security Update [10/22/2015]"

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                                                KB3005788:"Update [10/22/2015]"

                                                KB3006121:"Update [10/22/2015]"

                                                KB3006137:"Hotfix [10/22/2015]"

                                                KB3006226:"Security Update [10/22/2015]"

                                                KB3006499:"Update [10/22/2015]"

                                                KB3006566:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB3006625:"Update [10/22/2015]"

                                                KB3010788:"Security Update [10/22/2015]"

                                                KB3011780:"Security Update [8/22/2016]"

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                                                KB3022777:"Security Update [8/9/2016]"

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                                                KB3030377:"Security Update [10/22/2015]"

                                                KB3033093:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB3033889:"Security Update [10/22/2015]"

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                                                KB3037574:"Security Update [8/22/2016]"

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                                                KB3042058:"Security Update [8/23/2016]"

                                                KB3042553:"Security Update [10/22/2015]"

                                                KB3045561:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB3045645:"Update [10/22/2015]"

                                                KB3045685:"Security Update [10/22/2015]"

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                                                KB3072305:"Security Update [8/22/2016]"

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                                                KB3075249:"Update [10/22/2015]"

                                                KB3076093:"Microsoft .NET Framework 4.5 [Not Available]"

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                                                KB3086153:"Microsoft .NET Framework 4.5 [Not Available]"

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                                                KB3087873:"Hotfix [8/9/2016]"

                                                KB3088517:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB3092601:"Security Update [8/9/2016]"

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                                                KB3102433:"Microsoft .NET Framework 4.5 [Not Available]"

                                                KB3108371:"Security Update [8/9/2016]"

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                                                KB3178034:"Security Update [8/22/2016]"

                                                KB3182203:"Update [9/21/2016]"

                                                KB3184122:"Security Update [9/15/2016]"

                                                KB3185319:"Security Update [9/15/2016]"

                                                KB3185911:"Security Update [9/15/2016]"

                                                KB4014504:"Update [5/14/2017]"

                                                KB4014511:"Microsoft .NET Framework 4.6.1 [5/14/2017]"

                                                KB4019264:"Security Update [5/14/2017]"

                                                KB971033:"Update [8/22/2016]"

                                                KB976902:"Update [11/21/2010]"

                                                KB982018:"Update [10/22/2015]"

                                                KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [8/8/2016]"

                                                KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [8/8/2016]"

                                                Q954430:"MSXML4SP2 [9/2/2016]"

                                                Q973688:"MSXML4SP2 [9/2/2016]"

                                                SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                                                SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                                      - "Processor"

                                           - "Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz"

                                                Architecture:"x64"

                                                Availability:"Running or Full Power"

                                                Caption:"Intel64 Family 6 Model 78 Stepping 3"

                                                - "Chipset Name":"Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz"

                                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+6600U+CPU+"

                                                CPU Speed:"2.59 GHz"

                                                Current Voltage:"1.6 volts"

                                                Driver:"Not Available"

                                                Driver Date:"06/21/2006 12:00 AM"

                                                Driver Path:"C:\windows\system32\DRIVERS\intelppm.sys"

                                                Driver Provider:"Microsoft"

                                                Driver Version:"6.1.7600.16385"

                                                Ext. Family:"Not Available"

                                                Family:"Intel Core™ i7-2760QM"

                                                INF:"cpu.inf"

                                                INF Section:"IntelPPM_Inst"

                                                Install Date:"Not Available"

                                                Last Error Code:"Not Available"

                                                Level 1 Cache:"2 x 64 KB"

                                                Level 2 Cache:"2 x 512 KB"

                                                Level 3 Cache:"4 MB"

                                                Load:"11%"

                                                Manufacturer:"GenuineIntel"

                                                Model:"78"

                                                Name:"Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz"

                                                Number of Cores:"2"

                                                Number of Cores Enabled:"Not Available"

                                                Number of Logical Processors:"4"

                                                Power Management Capabilities:"Not Available"

                                                Power Management Supported:"No"

                                                Processor ID:"BFEBFBFF000406E3"

                                                Revision:"19971"

                                                Service Name:"intelppm"

                                                Status:"OK"

                                                Stepping:"3"

                                                Version:"Not Available"

                                      - "Storage"

                                           - "NVMe SAMSUNG MZVKV512 SCSI Disk Device"

                                                Capablities:"Random Access, Supports Writing"

                                                Caption:"NVMe SAMSUNG MZVKV512 SCSI Disk Device"

                                                Cylinder - Total:"62260"

                                                Description:"Disk drive"

                                                Driver:"Not Available"

                                                Driver Date:"06/21/2006 12:00 AM"

                                                Driver Version:"6.1.7600.16385"

                                                Error Code:"Device is working properly"

                                                Firmware Revision:"6L0Q"

                                                Heads - Total:"255"

                                                Index:"0"

                                                INF:"disk.inf"

                                                Install Date:"Not Available"

                                                Interface Type:"SCSI"

                                                Manufacturer:"(Standard disk drives)"

                                                Model:"NVMe SAMSUNG MZVKV512 SCSI Disk Device"

                                                Name:"\\.\PHYSICALDRIVE0"

                                                Partitions:"3"

                                                PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVKV512\5&2F92FE14&0&000000"

                                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                                SCSI Bus:"0"

                                                SCSI LUN:"0"

                                                SCSI Port:"0"

                                                Sectors - Per Track:"63"

                                                Sectors - Total:"1000206900"

                                                Serial Number:"0025_3857_61B0_BBAF."

                                                Size:"476.94 GB"

                                                Size – Available:"267.22 GB"

                                                Status:"OK"

                                                Tracks - Per Cylinder:"255"

                                                Tracks - Total:"15876300"

                                                - "C:"

                                                     Availability:"Not Available"

                                                     Caption:"C:"

                                                     Compression Method:"Not Compressed"

                                                     Description:"Local Fixed Disk"

                                                     File System:"NTFS"

                                                     Name:"Windows7_OS"

                                                     Serial Number:"E66D2D69"

                                                     Size:"463.17 GB"

                                                     Size – Available:"263.60 GB"

                                                     Status:"Not Available"

                                                     Volume Dirty:"No"

                                                - "Q:"

                                                     Availability:"Not Available"

                                                     Caption:"Q:"

                                                     Compression Method:"Not Compressed"

                                                     Description:"Local Fixed Disk"

                                                     File System:"NTFS"

                                                     Name:"Lenovo_Recovery"

                                                     Serial Number:"B86AEF0A"

                                                     Size:"13.54 GB"

                                                     Size – Available:"3.62 GB"

                                                     Status:"Not Available"

                                                     Volume Dirty:"No"

                            ...#SSU#...

                            • 11. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello IntegratedGraphicsFail,
                               
                              I am sorry to hear you are still having issues with your computer.
                               
                              I would like you to try installing newer version of the graphics driver.  You can download it from this link https://downloadmirror.intel.com/27266/a08/win64_15600.4849.zip
                               
                              As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
                               
                              Let me know if issue persists or not with that graphics driver.
                               
                              Regards,
                              Fred D.

                              • 12. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                                IntegratedGraphicsFail

                                I tried to install the driver that you linked to after uninstalling the existing driver. Windows couldn't install it, probably because it's the completely wrong driver (it's apparently a Windows 10 driver)!

                                 

                                I then spent 20 minutes trying to download a serviceable driver while viewing the internet in 640x480, because you had told me to delete the existing driver.

                                 

                                I'm now back to driver version 21.20.16.4550 (dated 11/11/2016), and the problem is still persisting.

                                 

                                Do you have any idea what's causing this? I'm getting pretty frustrated.

                                • 13. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello IntegratedGraphicsFail,
                                   
                                  I sent to you a private message.  Please check your inbox.
                                   
                                  Regards,
                                  Fred D.

                                  • 14. Re: Intel HD Graphics 520 refuses to output 4K... sometimes.
                                    Dugen

                                    Hello Fred,

                                     

                                      I too had been following this thread, as I am having a similar issue.  I'd love to know what, if anything, has been discovered? 

                                     

                                    Thank you for your time and attention,

                                     

                                    Dugen

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