This message was posted on behalf of Intel Corporation
ketkarsa: Thank you very much for joining the Intel® communities. We will do our best in order to try to fix this problem.
In order to look for the most accurate resolution for this matter, I will transfer your case to the Intel® Real Sense department, in there an agent will further assist you.
Built-in RealSense cameras are unfortunately harder to fix than the external USB versions of the camera, and repair options are limited:
1. Download the camera drivers for your PC's model from the manufacturer website and use those instead of the Intel drivers for external USB cameras.
2. If the manufacturer drivers do not solve the problem, you may be able to do a process called a 'recovery boot' if the manufacturer supports it. In this process, the PC is wiped and Windows is re-installed, plus any drivers and application software that the PC came with when new. This may not work if the PC has already been wiped once, as the manufacturer recovery image will no longer be present.
What is the manufacturer of your PC please so I can direct you to the correct recovery boot option if one exists. Bear in mind that you will need to back up your personal files from your computer before doing a recovery boot, otherwise they will be lost.