2 Replies Latest reply on Sep 25, 2017 6:11 PM by Intel Corporation

    Intel Graphics 630: External monitor not detected (mini display port)

    Formant

      Hello,

      I have a Gigabyte Aero 15 laptop and one of the features of this laptop is that it can connect to 3 external monitors via a HDMI port, mini display port, and thunderbolt 3. I have 2 identical monitors and they both work fine. I'm running a single HDMI from the laptop to 1 monitor and it's perfect. If I connect to monitor 2 the same way, it also works. So in order to use both monitors at the same time, I'm running a mini display port to HDMI cable to my second monitor but nothing happens. Only 1 monitor is detected by my laptop and its the one connected via the HDMI port. The second monitor connected via the mini display port isn't detected at all by my laptop. I've updated all drivers but no luck. I've gone into the nvidia control panel and set the power management mode to "prefer maximum performance" and that didn't work either.

      Intel graphics 630 and GTX 1060 drivers are all up to date. Both monitors are in working condition and both work with the single HDMI output. I just can't get my laptop to detect it with the display port...

      If I go into my Nvidia Control Panel, I can see 1 monitor connected via HDMI port. If I go into my Intel HD Graphics Control Panel, then Display, Multiple Displays, it shows "Single Display" and its only the Built-in Display. If I click on "Detect", I get the message "No other display has been detected. If you do not see a display, verify all the connections and check that the display is powered on."

       

      So nothing is being detected via mini display port.

       

      Does anyone have any ideas? Any help would be appreciated!

       

      Further details:

        • 1. Re: Intel Graphics 630: External monitor not detected (mini display port)
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Formant,
           
          I understand you are trying to connect three external displays to your laptop, but one of them is not being recognized.
           
          Let me apologize for any inconvenience this issue may be causing to you.
           
          If the HDMI monitor appears on the NVIDIA* Control Panel then that specific monitor is connected directly to the NVIDIA* video card.  Since that monitor is connected directly to the NVIDIA* video card our Intel® Graphics Control Panel will not see it.
           
          If the mini DP to HDMI monitor is not being recognized by the computer then the issue might be related to the adapter itself.  If possible try connecting a mini DP to Displayport* monitor in order to make sure the video port on the laptop is fine.  You may also try either another mini DP to HDMI adapter or an USB Type-C to HDMI adapter.
           
          Let me know if issue persists or not.
           
          Regards,
          Fred D.

          • 2. Re: Intel Graphics 630: External monitor not detected (mini display port)
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Formant,
             
            I was wondering if you still need assistance regarding the monitor that is not been recognized.  In case you still need assistance just let me know.
             
            Regards,
            Fred D.