1 Reply Latest reply on Sep 18, 2017 11:26 AM by Intel Corporation

    BSOD cause by BUGCODE_NDIS_DRIVER

    Odrado

      Hello,

      My Alienware 13 r3, windows 10 (version 1703) 64 bit, Geforce GTX 1060, Intel(R) Core(TM) i7 - 7700HQ CPU @ 2.80GHZ 2.80 GHZ proccessor with 16.0 GB (with 15.9 GB usable) and Killer Wireless-n/a/ac 1435 Wireless Network Adapter have been getting these BSOD for the last 3 weeks now. Have looked around the web but no but found no fix except that it was caused by my wireless driver, have contacted the driver manufacturers and windows support but no avail. Have made clean reboots 2 times now but no avail. Have uninstalled and reinstalled the Wireless driver for over 50 times now, no avail. Have used the command console to check hardrive, ram and so forth but no avail. Have downloaded softwares to search for fixes answers but no avail.

       

      Here is the memory dump of the BSOD:

      MEMORY.DMP - Google Drive

       

      Any help would be appreciated,

      thanl you for noticing.

        • 1. Re: BSOD cause by BUGCODE_NDIS_DRIVER
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Odrado,

          Welcome to the Intel® Wireless Networking Support Community.

          We understand that you're receiving frequent BSOD stop error crashes on your Alienware* laptop using Windows® 10 and a Killer™ Wireless-AC 1435 network adapter. You have already checked your hardware, reinstalled your drivers, and tried contacting support.

          Please bear in mind that since your adapter was not manufactured by us, it's not applicable for support and we cannot guarantee any kind of resolution. However, in the spirit of being helpful we took a look at your dump file and can make the following suggestions:

          NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

          1. Uninstall your driver and test the generic inbox driver installed automatically by the operating system. Reinstall your driver if the issue is not resolved by this.
          2. Uninstall, update, or disable any software that may be modifying your wireless driver, such as VPN, firewall, or antivirus suites.
              1. Update all your antivirus, firewall, and any VPN software in use to the latest version. If the crashes continue, test by disabling them all, and re-enabling one at a time until you narrow down the culprit.
              2. If you're able to identify a particular software as the cause, you may want to contact their support team, or switch to another brand that doesn't cause your system to crash when paired with your wireless adapter.
          3. Back up all your files and re-install your operating system.
              1. It's not uncommon for a driver to crash due to a system corruption. Knowing which driver crashed doesn't always help us figure out why it did.
              2. Thankfully, Windows® 10 comes with some simple recovery options that allow you to reinstall the OS without having to find an installation media nor reactivate your license: Recovery options in Windows® 10 - Scroll down and expand the "Reset your PC" category.
          4. If all else fails, contact your computer manufacturer and ask them if it's possible to upgrade to an Intel® Wireless Adapter such as the Intel® Dual Band Wireless-AC 8265. To avoid regulatory and compatibility issues, we do recommend working with your computer manufacturer for this, and if possible to purchase the replacement part directly from them.

          We hope this information helps.

          Best regards,
          Carlos A.