10 Replies Latest reply on Oct 16, 2017 12:34 PM by Intel Corporation

    Intel HD Graphics 530 drivers / OpenGL

    6th

      I've had to revert to driver: 21.20.16.4590 due to a number of issues. The only difference between working and not is the driver.

       

      drivers from: win64_154605.4771  - using application builds based upon MSVC15 64bit - crash on launch initializing OpenGL, other windows components seemed blurry

      drivers from:  win64_154519.4678 - openGL application became cropped - similar to description on Minecraft display cropped and GUI offset since Driver x.x.x.4664

       

      We are trying to get an application ready for shipping and we don't require much hardware, we do require OpenGL as a requirement and all has been well until trying to update to the latest drivers.

      I'd very much prefer being able to still ship with cheap but functional graphics cards in mind AND have the latest driver support. Is this an ongoing issue we need to look out for from Intel drivers / OpenGL?

       

      Files / DxDiag are generated from v .4771 when installed. We just regressed a driver version from the intel tool, then just put the old one back on... but how long can we put this off as we already saw windows creators nuke other drivers...

        • 1. Re: Intel HD Graphics 530 drivers / OpenGL
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello 6th,
           
          I understand you are having OpenGL* issues with newer versions of the graphics driver.
           
          Let me apologize for any inconvenience this issue may be causing to you.
           
          I would like gather more information about the issue you are reporting to us.  Would you please fill out the form that is in the following link and post it on this forum thread? https://communities.intel.com/thread/77761
           
          If possible also attach screenshots showing the exact issue you are having with the applications.
           
          Please also attach the Intel® System Support Utility.
           
          Regards,
          Fred D.

          • 2. Re: Intel HD Graphics 530 drivers / OpenGL
            6th

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            As original post. Latest gfx drivers are flat out failures for OpenGl apps, the ones before that have sizing / cuts edges / weird sizing issues. Both symptoms are 100% for respective failure types.

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            Always (100%): X

            Often (51-99%):

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            See dxdiag (i5 6400 + HD530)

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            No

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EFP SMBX2450 primary
            EFP SMBX2450 secondary

            How much memory [RAM] in the system (see note2 below).

            16GB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            HDMI (but I'm sure any monitor cable will do / this is a driver software issue...)

            Hardware Stepping (see note1 below).

            see attached

            Software (SW)

            Operating System version (see note2 below).

            Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            1028.0
            (1028 PC 14.34 08/21/2015 01:33:46)

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            As stated, issues with drivers later than:21.20.16.4590

            specifically noted failures with the drivers from the download files:

            win64_154605.4771

            win64_154519.4678

            SW or Apps version used to replicate the issue.

             

            Configurations

            Single display, clone, or extended (see note2 below).

            extended

            Display resolution & refresh rate setting of each display (see note2 below).

            1920*1080 59Hz
            1920*1080 59Hz

            AC or DC mode, i.e. is power cable plugged in or not?

            AC

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            ...

            N

            • 3. Re: Intel HD Graphics 530 drivers / OpenGL
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello 6th,
               
              Thanks for the additional information you sent to me.
               
              Let me do further research about this and come back to you.  I will post information on this forum thread as soon as I have it.
               
              Regards,
              Fred D.

              • 4. Re: Intel HD Graphics 530 drivers / OpenGL
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello 6th,
                 
                The issues you are having happen with the MSVC15 application itself or with an application you created on MSVC15?
                 
                If possible provided a screenshot showing the exact issue you are having with newer versions of the graphics driver.
                 
                Regards,
                Fred D.

                • 5. Re: Intel HD Graphics 530 drivers / OpenGL
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello 6th,
                   
                  I was wondering if you still need assistance regarding the OpenGL* issues you are having with newer versions of the graphics driver.  In case you still need assistance just let me know.
                   
                  Regards,
                  Fred D.

                  • 6. Re: Intel HD Graphics 530 drivers / OpenGL
                    6th

                    Hi! Thanks for getting back to me. Sorry for the delay replaying, I took some time off.... my dog died .

                     

                    Yes, this is still an issue but as we have the older, working driver, I'm being directed to other things.

                     

                    I would like to get a demonstration video created... what details/situation would your guys really be interested in (so I make sure to include that) if I do? Both symptoms were readily (sorely) visible by just starting an opengl example application if I recall correctly.

                     

                    The software environment that matters to us is: Qt5.9 (&& OpenGL). We target/support Linux and Windows 10.

                     

                    These 2x separate issues occur for the windows drivers. Using the latest version of the drivers I downloaded at the time ( v .4771) - as in the previous DXdiag attachment.

                    I would like to confirm the situation status re Linux / drivers. However, I currently only have access to a VMachine of Ubuntu LTS...

                    • 7. Re: Intel HD Graphics 530 drivers / OpenGL
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello 6th,
                       
                      I am sorry to hear your dog died.
                       
                      As long as the demonstration video includes the steps to reproduce the issue and as long as we can clearly see the issue in the video, it should be fine.
                       
                      Regards,
                      Fred D.

                      • 8. Re: Intel HD Graphics 530 drivers / OpenGL
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        : I just wanted to check if you still need assistance on this matter and if you were able to create the video?
                         
                        Any questions, please let me know.
                         
                        Regards,
                        Alberto R
                         

                        • 9. Re: Intel HD Graphics 530 drivers / OpenGL
                          6th

                          Thank you, I do apologize. I do appreciate your patience.

                           

                          Yes, I'm sure the issues remain - I am trying to get some time to document this better for you guys.

                          • 10. Re: Intel HD Graphics 530 drivers / OpenGL
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello 6th,
                             
                            Thanks for the update.
                             
                            Take your time and update this thread at your convenience.
                             
                            Regards,
                            Fred D.