2 Replies Latest reply on Sep 20, 2017 8:59 AM by Intel Corporation

    0xA0080001 error in OptaneMemory software

    JayRandom

      Hi,

       

      After installation of Optane board, OptaneMemory software installation, after second reboot i see a message "Optane Memory ran into error 0xA0080001".

      This error isn't even listed in FAQs and/or troubleshooting guides.

       

      - i have boot "Basic GPT" 3.6TB disk with 2.1GB unpartitioned space;

      - MSI V250B PRO-VD motherboard set into UEIF mode, and "Optane enabled" setting (don't know, what it means, but other option is "General", it doesn't work with it neither).

       

      I did carefully read topics here and did google: seems i'm The First Guy on this Planet, who did meet such trouble.

      I ran out of options what to check or what to look for.

       

      Can you help?

      What i can do to make this thing work?

        • 1. Re: 0xA0080001 error in OptaneMemory software
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi JayRandom, 

          We understand your situation regarding the error 0xA0080001 error in Intel® Optane™ Memory software. 

          We would like to let you know that this is a generic software error, it does not have a description. 

          Could you please try to uninstall and reinstall the Optane™ software again. 

          If the situation occurs again, please attach the following information: 

          - Download Intel® System Support Utility, run the tool and use it to create and save a report with all sections, then add your reply to this thread and use the Advanced editor options to attach the resulting file to your post. 

          -Please share the logs from the following location: C:\Users\Yourusername\Intel\Logs

          -Attach a screenshot from the Intel® Optane™ Memory software showing the error code. 

          Regards, 
          Junior M. 

          • 2. Re: 0xA0080001 error in OptaneMemory software
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi JayRandom, 

            We haven't heard back from you in a while. We would like to know if you have further questions or concerns we can assist you with. 

            Best regards,
            Junior M.