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I understand you are trying to connect an Ugee UG-1910B drawing monitor to your computer, but you are getting “no signal” on the monitor.
Let me apologize for any inconvenience this issue may be causing to you.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Are you using an active HDMI to VGA adapter?
To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
I was wondering if you still need assistance regarding the monitor you are trying to connect to your computer. In case you still need assistance just let me know.
Thanks for the help Fred. I do still need help with this. I'm currently using the UG monitor with my Macbook air, so the help I needed became less urgent. However, I still cannot connect it to my Asus. In addition, it should be noted that I cannot connect my Asus to anything through the HDMI. I've tried two different monitors as well as a LCD projector directly through the HDMI (I've tried different cables too) and I get the same results - the computer acts like it's connected, but no image/audio through the connected device.
Attached is the txt file generated by the support utility tool.
I do not know if I'm using an active VGA adapter. Here is the one I am using. I'm assuming that the adapter is not the issue as I cannot connect to other monitors or projectors directly through the VGA (no adapter).
Thanks for the information you sent to me.
I would like you to try updating the graphics driver of the computer. Please download it from this link https://downloadmirror.intel.com/27058/eng/win64_154605.4771.zip
As soon as the driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
If issue persists then the issue might be related to the video port on the computer itself. Since issue happens with HDMI to HDMI cable then there is a chance the HDMI port might be defective. I recommend contacting ASUS* directly so they can check if the issue is being caused by the video port itself. This link will give you their contact information ASUSTeK Computer Inc. -Support- Call Us