6 Replies Latest reply on Sep 19, 2017 5:29 PM by Intel Corporation

    Battle Net and igdkmd64.sys crashing

    Remster101

      Hello

       

      I am having issues running the Application Battlenet.

       

      I have reached out to Blizzard Support who makes the application and they have told me the following

       

      • After taking a look at your MSINFO and DXDIAG, this is associated with a known Windows Intel video driver bug. In your MSINFO you are constently getting Live Kernel Events associated with your intel video drivers. These errors are related to igdkmd64.sys crashing. This would cause your computer to stop recognizing your video processor. You will need to download and install the newest intel driver: https://downloadcenter.intel.com/ This is an issue that intel is aware of, so you may need to contact them to see which drivers are best for your specific system. Intel provides support for this at https://communities.intel.com/community/tech/graphics

       

      I have followed their advice and updated to the latest driver but it hasn't changed anything.

       

      The issue I am having is that the Battlenet app is supposed to provide me with a Log In button but it does not. It opens a web page instead that isn't workable.


      I don't know if this is a graphics issue or not, but if it is I would like to see what I can do to fix it. Thank you for any help