10 Replies Latest reply on Sep 16, 2017 10:27 AM by NayaraNMarques

    HD Graphics 520 "the application is blocked to access the graphics hardware"


      Good morning.

      I have a lenovo V31014ISK Intel core i3, 4 GB RAM and Intel HD Graphics 520 graphics card. Every time I try to run the game The sims 3 and sometimes 4, pops up the following error "the application is unable to access the graphics hardware". Sometimes the error happens even with the Edge! I've tried everything:

      • increase of TDR
      • Uninstall and update video card to the latest version
      • format
      • sent to the Lenovo factory and returned in the same
      • EA games support

      All to no avail.

      Help me, please!