1 Reply Latest reply on Sep 29, 2017 11:09 AM by N.Scott.Pearson

    Intel 6 Series Chipset Family KT Controller: PCI Serial Port UNKNOWN DEVICE

    Franco-Manara

      I am having difficulties with the driver of a PCI Serial Port in Windows 10.

      My pc is an Acer Vl6610g VL6610G with Intel Core i5-2400S.

      The Acer portal has no updates for it.

      The system says this port is unknown:

      2.jpg

      When I run the Unknown Device Identifier it finds it and reports as follows:

      1.jpg

      I downloaded the Intel Driver Update Utility and indeed it finds a driver to update:

      3.jpg

      When I download the install package and run it, it requires reboot of the system.

      When I reboot the system, the driver is in the same status, and running again the Intel Driver Update utility still says the installed version is the old one and asks to start the update againa (and again ... and again ...).

       

      This problem is preventing me fro mupdating the Windows 10 operating system to the latest version.

       

      Please help!