Hello, what I can recommend is to set the system in the BIOS from RAID to IDE, compatible mode or legacy mode, also you might want to try to change the Solid State Drive from that port to port “0” or “1”.
If the issue persist I will suggest to try to update the firmware from a different computer, some BIOS prevent the system to update the firmware or perform a secure erase.
Hi - thank you for your reply.
I gave the computer back to manufacturer and asked them to update the drive, and when I asked them how they solved it they basically gave me the same explanation as you mentioned below.
So thank you - and sorry that I haven't given you any feedback before now.