1 Reply Latest reply on Sep 6, 2017 11:08 AM by Stefan3D

    Screen distortion when something on the screen is color hex #edf2f6

    mixoet

      I've got a new PC (Intel G4560 with HD 610) and I'm getting serious screen distortion when something on the screen is colored hex #edf2f6. Is there something wrong with the driver or could this be hardware issue? Please see the YouTube video.

       

      This happens when using DP to DP cable. There is no distortion when using HDMI-HDMI or DVI-DVI cable, but unfortunately then I'm unable to use screen's native resolution.

       

      Edit: Changing from 59p to 60p seems to ease "color attack", but still getting general sporadic distortions.

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Serious screen distortion when something on the screen is color hex #edf2f6. Problem is not program specific. Using DP to DP cable

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Asus B250M-C (newest BIOS) and Intel G4560

      Fujitsu P27T-6P IPS

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Internal Graphics only

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP

      How much memory [RAM] in the system (see note2 below).

      8 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Tested with Accell UltraAV DP to DP certified cable and the DP to DP cable came with the display and bunch of others

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro (10.0.15063)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      10507.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      22.20.16.4771

      SW or Apps version used to replicate the issue.

      For example Google Chrome and Paint.net

      Configurations

      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      Tested with native 2560x1440 59p and lower resolutions

      AC or DC mode, i.e. is power cable plugged in or not?

      Power cable plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      Use DP to DP cable.

      Set resolution to 2560x1440 59p

       

      Open Paint.NET and fill screen using color #edf2f6

       

      Or open Google Chrome and go to for example #edf2f6 Color Hex . Same results whether hardware acceleration is on or off