1 Reply Latest reply on Sep 5, 2017 10:23 AM by N.Scott.Pearson

    TPM 5i5RYK Driver

    shawnhopkins34

      I have a 5i5RYK that I am having difficulty getting BitLocker to work.

       

      I've updated the BIOS, cleared the TPM.

       

      The result is BitLocker could not be enabled.

      The BitLocker Encryption key could not be obtained from the Trusted Platform Module.

       

      Looking in the event log I see:

       

      The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used.

       

      Windows 10 Enterprise 10.0.14393

       

      Newly installed OS - No AV or other software.

       

      I don't have any issues on Dell or Lenovo hardware with this version of the OS working and their TPM hardware.

       

      Is there a specific non-Microsoft TPM driver available?