6 Replies Latest reply on Oct 3, 2017 1:35 PM by Intel Corporation

    XTU not recognizing CPU

    poluxmx

      Hi All, I have a laptop XPS 15 9560 i7-7700HQ. Today I was going to undervolt it but all the options were unavailable under XTU.

       

      XTU.PNG

      Not even the processors were recognized. I downloaded Intel's Processor diagnostic tool and ran it and my system passed OK. So Im lost with what can be going on.

      If somebody could help me I would appreciate it.

      Thanks.

      diag.PNG

        • 1. Re: XTU not recognizing CPU
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello poluxmx,
           
          Thank you for contacting the Intel community.
           
          The Intel® XTU reads the information from your computer BIOS, if these options are not available is because this is a limitation by your computer manufacturer.
           
          You can try contacting your computer manufacturer and see if with a BIOS update you can have more options available or if you can do what you want to do from the BIOS.
           
           
          Regards,
           
           
          Ivan U.
           

          • 2. Re: XTU not recognizing CPU
            poluxmx

            Hi @Ivan U,

             

            thank you for taking the time to answer, but, I failed to mention that 2 weeks ago I was able to do it and use XTU (undervolting) in a regular basis to test my temps and the battery, then I uninstalled it and went another week without it to see the difference which by the way was big, so I decided to install again XTU and keep it but then I couldnt as you can see in my previous post and it seems that Im the only one having this issue as I have already searched the internet and cant find something similar.

            • 3. Re: XTU not recognizing CPU
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              There is a possibility that through Windows® update your system BIOS was updated and this option is not available anymore but the software works fine from our end, as I mentioned above the software only reads the information from your system bios and for that reason I was suggestion to contact your system manufacturer for a new BIOS update.
               
              Regards,
               
               
              Ivan U.
               

              • 4. Re: XTU not recognizing CPU
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello poluxmx,

                 

                 


                This is to do a follow-up on your case and find out if you require further support for this matter and how it went with the BIOS update.

                 

                 

                 

                Thanks,
                Esteban C

                • 5. Re: XTU not recognizing CPU
                  poluxmx

                  Thank you for the follow-up Esteban. The responsible for not being able to change the processor settings was Windows, which with an update they disabled this. Fortunately, in the following update they re-enabled it again.

                  • 6. Re: XTU not recognizing CPU
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    I am glad to hear the problem has been fixed with the windows update, poluxmx

                    In case you require further support, feel free to contact us back.


                    Thank you,
                    Esteban C