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    Intel Compute Stick - Black Screen after (re)boot

    Wouter.M

      Hello all,

       

      We are using multiple STK1AW32SC Intel Compute Sticks for our digital signage network.

       

      Several of these devices do either:

       

      a) show a black screen (no cursor or other sign of life except for the blue LED) when the device is booted the first time;

      b) show a black screen (no cursor or other sign of life except for the blue LED) when Windows 10 is rebooted (either through Start-menu or with help of console

       

      This can be solved (temporarily) by switching the power off by holding the on/off button for a couple of seconds. Blue LED switches off. After pressing the on/off button again, the device usually switches on again and boots like it used to.

       

      But... some of our devices reboot every couple of weeks (or months) to give it a 'fresh start' every now and then. Because of the problem described above, we are sometimes unable to access our devices.

       

      What can cause this and how can it be solved? If any further information is required, I will provide what is asked for.

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