5 Replies Latest reply on Sep 11, 2017 1:33 PM by Intel Corporation

    Intel hd 630

    Danicof

      Detail of my computer:

      Motherboard: MSI Z270-A PRO

      Memory: Corsair DDR4 3200MHz - 2X8GB ( Memory - Empty - Memory - Empty)

      CPU: Intel i7-7700k LGA1151 (Intel hd 630)

      OS: Windows 10 Enterprise x64

       

      -Into WIndows

      -I downloaded drivers of https://www.msi.com/Motherboard/support/Z270-A-PRO.html#down-driver

      -I installed the driver of the graphics (Intel hd 630)

      -Video drivers not working properly

      -I downloaded drivers of https://www.intel.la/content/www/xl/es/support/graphics-drivers/000005746.html

      -Video drivers not working properly

      (Example: In Photoshop, the colors blink - On YouTube sometimes the video becomes green screen)

       

       

       

        • 1. Re: Intel hd 630
          Danicof

          Intel(R) HD Graphics 630

           

           

           

           

           

           

           

           

          Report Date: Friday, September 1, 2017

          Report Time [hh:mm:ss]: 10:49:56 PM

          Driver Version: 22.20.16.4771

          Operating System: Windows* 10 Enterprise (10.0.15063)

          Physical Memory: 16276 MB

          Vendor ID: 8086

          Device ID: 5912

          Device Revision: 04

          Video BIOS: 1046.0

          Current Resolution: 3840 x 2160

           

           

           

           

           

           

           

           

          Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

          Processor Speed: 4200 MHz

          Processor Graphics in Use: Intel(R) HD Graphics 630

          Shader Version: 5.1

          OpenGL* Version: 4.5

          OpenCL* Version: 2.1

          Vulkan* Version: 1.0.38

           

           

           

           

          * Microsoft DirectX* *

          Runtime Version: 12.0

          Hardware-Supported Version: 12.0

           

           

           

           

           

           

           

           

          * Devices connected to the Graphics Accelerator *

           

           

           

           

          Active Displays: 1

           

           

           

           

           

           

           

           

          * Digital Display *

           

           

           

           

          Display Type: Digital

          Serial Number: HTPJ500007 

          DDC2 Protocol: Supported

          Gamma: 2.2

          Connector Type: DisplayPort

          Device Type: DisplayPort

           

           

           

           

          Maximum Image Size

          Horizontal Size: 24.02 inches

          Vertical Size: 13.78 inches

           

           

           

           

          Supported Modes

          640 x 480 (60p Hz)

          640 x 480 (67p Hz)

          640 x 480 (72p Hz)

          640 x 480 (75p Hz)

          720 x 400 (70p Hz)

          800 x 600 (56p Hz)

          800 x 600 (60p Hz)

          800 x 600 (72p Hz)

          800 x 600 (75p Hz)

          832 x 624 (75p Hz)

          1024 x 768 (70p Hz)

          1024 x 768 (75p Hz)

          1024 x 768 (60p Hz)

          1152 x 864 (75p Hz)

          1152 x 870 (75p Hz)

          1280 x 720 (60p Hz)

          1280 x 800 (60p Hz)

          1280 x 1024 (75p Hz)

          1280 x 1024 (60p Hz)

          1440 x 900 (60p Hz)

          1600 x 900 (60p Hz)

          1680 x 1050 (60p Hz)

          1920 x 1080 (60p Hz)

          2560 x 1440 (60p Hz)

          3840 x 2160 (60p Hz)

          3840 x 2160 (30p Hz)

           

           

           

           

           

           

          Power Management Support

          Active Off Mode: Supported

           

           

           

           

          Raw EDID:

          00 FF FF FF FF FF FF 00 4C 2D 4D 0C 45 57 51 30

          15 1B 01 04 B5 3D 23 78 3A 5F B1 A2 57 4F A2 28

          0F 50 54 BF EF 80 71 4F 81 00 81 C0 81 80 A9 C0

          B3 00 95 00 01 01 4D D0 00 A0 F0 70 3E 80 30 20

          35 00 5F 59 21 00 00 1A 00 00 00 FD 00 38 4B 1E

          87 3C 00 0A 20 20 20 20 20 20 00 00 00 FC 00 55

          32 38 45 35 39 30 0A 20 20 20 20 20 00 00 00 FF

          00 48 54 50 4A 35 30 30 30 30 37 0A 20 20 01 70

           

           

          02 03 0E F0 41 10 23 09 07 07 83 01 00 00 02 3A

          80 18 71 38 2D 40 58 2C 45 00 5F 59 21 00 00 1E

          56 5E 00 A0 A0 A0 29 50 30 20 35 00 5F 59 21 00

          00 1A 04 74 00 30 F2 70 5A 80 B0 58 8A 00 5F 59

          21 00 00 1E 00 00 00 00 00 00 00 00 00 00 00 00

          00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

          00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

          00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 52

           

           

           

           

           

           

          * Other names and brands are the property of their respective owners.

          • 2. Re: Intel hd 630
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Danicof,

             

            Thank you for joining the Graphics community. I am sorry to hear you are having issues with the graphics drivers.

             

            I would like to gather more information regarding this behavior, please see below;

            • When did the issue start?
            • Does it only happen with the two apps(Photoshop and YouTube) mentioned?
            • What are the Intel® HD Graphics driver versions you have tested? Please add the number of the versions.
            • Does the behavior happen while using a different video port? 

             

            Thank you.

             

            Regards,

            Amy C.

            • 3. Re: Intel hd 630
              Danicof

              When did the issue start?

              The issue started from the beginning.

               

              Does it only happen with the two apps(Photoshop and YouTube) mentioned?

              No, this problems happens with various apps. For example, (Substance painter 2) is impossible utilize.

               

              What are the Intel® HD Graphics driver versions you have tested? Please add the number of the versions.

              I tested Intel® HD graphics driver versions (Inte® hd graphics 630):

              21.20.16.4565  - 2017-04-27 (MSI)

              5.45.19.4678 - 2017-05-30 (Intel)

              15.46.05.4771 - 2017-08-23 (Intel)

               

              Does the behavior happen while using a different video port?

              Yes, the behavior happen while using dvi port and displayport.

              (The motherboard hasn't hdmi port)

               

               

               

              Note: My monitor is Samsung 4k

              • 4. Re: Intel hd 630
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Thank you for your answers.
                 

                Could you please list the name of the apps that you are having issues with? Also provide a brief explanation of the specific issue that you see in those apps, if possible attach screenshots of the issue. I am aware that in Photoshop, the colors blink and that using YouTube sometimes the video becomes green screen, so please let me know the behavior with the other apps.

                 

                In the meantime, I would like to request a test with some older drivers in order to cross out a possible issue with drivers, please see below.

                 

                 

                Use this method for the installation: Manually Install an Intel® Graphics Driver in Windows® 10 and Windows... 

                 

                Regards,

                Amy C.

                • 5. Re: Intel hd 630
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Danicof,

                   

                  If you need further assistance let us know.

                   

                  Regards,

                  Amy C.