Intel hd 630

[DFern14]

Detail of my computer:

Motherboard: MSI Z270-A PRO

Memory: Corsair DDR4 3200MHz - 2X8GB ( Memory - Empty - Memory - Empty)

CPU: Intel i7-7700k LGA1151 (Intel hd 630)

OS: Windows 10 Enterprise x64

-Into WIndows

-I downloaded drivers of https://www.msi.com/Motherboard/support/Z270-A-PRO.html# down-driver https://www.msi.com/Motherboard/support/Z270-A-PRO.html# down-driver

-I installed the driver of the graphics (Intel hd 630)

-Video drivers not working properly

-I downloaded drivers of https://www.intel.la/content/www/xl/es/support/graphics-drivers/000005746.html https://www.intel.la/content/www/xl/es/support/graphics-drivers/000005746.html

-Video drivers not working properly

(Example: In Photoshop, the colors blink - On YouTube sometimes the video becomes green screen)

[DFern14]

Intel(R) HD Graphics 630

Report Date: Friday, September 1, 2017

Report Time [hh:mm:ss]: 10:49:56 PM

Driver Version: 22.20.16.4771

Operating System: Windows* 10 Enterprise (10.0.15063)

Physical Memory: 16276 MB

Vendor ID: 8086

Device ID: 5912

Device Revision: 04

Video BIOS: 1046.0

Current Resolution: 3840 x 2160

Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz

Processor Speed: 4200 MHz

Processor Graphics in Use: Intel(R) HD Graphics 630

Shader Version: 5.1

OpenGL* Version: 4.5

OpenCL* Version: 2.1

Vulkan* Version: 1.0.38

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display *

Display Type: Digital

Serial Number: HTPJ500007

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: DisplayPort

Maximum Image Size

Horizontal Size: 24.02 inches

Vertical Size: 13.78 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (67p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

800 x 600 (56p Hz)

800 x 600 (60p Hz)

800 x 600 (72p Hz)

800 x 600 (75p Hz)

832 x 624 (75p Hz)

1024 x 768 (70p Hz)

1024 x 768 (75p Hz)

1024 x 768 (60p Hz)

1152 x 864 (75p Hz)

1152 x 870 (75p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (75p Hz)

1280 x 1024 (60p Hz)

1440 x 900 (60p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (60p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (30p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C 2D 4D 0C 45 57 51 30

15 1B 01 04 B5 3D 23 78 3A 5F B1 A2 57 4F A2 28

0F 50 54 BF EF 80 71 4F 81 00 81 C0 81 80 A9 C0

B3 00 95 00 01 01 4D D0 00 A0 F0 70 3E 80 30 20

35 00 5F 59 21 00 00 1A 00 00 00 FD 00 38 4B 1E

87 3C 00 0A 20 20 20 20 20 20 00 00 00 FC 00 55

32 38 45 35 39 30 0A 20 20 20 20 20 00 00 00 FF

00 48 54 50 4A 35 30 30 30 30 37 0A 20 20 01 70

02 03 0E F0 41 10 23 09 07 07 83 01 00 00 02 3A

80 18 71 38 2D 40 58 2C 45 00 5F 59 21 00 00 1E

56 5E 00 A0 A0 A0 29 50 30 20 35 00 5F 59 21 00

00 1A 04 74 00 30 F2 70 5A 80 B0 58 8A 00 5F 59

21 00 00 1E 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 52

* Other names and brands are the property of their respective owners.

[idata]

Hello Danicof,

Thank you for joining the Graphics community. I am sorry to hear you are having issues with the graphics drivers.

I would like to gather more information regarding this behavior, please see below;

• When did the issue start?
• Does it only happen with the two apps(Photoshop and YouTube) mentioned?
• What are the Intel® HD Graphics driver versions you have tested? Please add the number of the versions.
• Does the behavior happen while using a different video port?

Thank you.

Regards,

Amy C.

[DFern14]

When did the issue start?

The issue started from the beginning.

Does it only happen with the two apps(Photoshop and YouTube) mentioned?

No, this problems happens with various apps. For example, (Substance painter 2) is impossible utilize.

What are the Intel® HD Graphics driver versions you have tested? Please add the number of the versions.

I tested Intel® HD graphics driver versions (Inte® hd graphics 630):

21.20.16.4565 - 2017-04-27 (MSI)

5.45.19.4678 - 2017-05-30 (Intel)

15.46.05.4771 - 2017-08-23 (Intel)

Does the behavior happen while using a different video port?

Yes, the behavior happen while using dvi port and displayport.

(The motherboard hasn't hdmi port)

Note: My monitor is Samsung 4k

[idata]

Thank you for your answers.

Could you please list the name of the apps that you are having issues with? Also provide a brief explanation of the specific issue that you see in those apps, if possible attach screenshots of the issue. I am aware that in Photoshop, the colors blink and that using YouTube sometimes the video becomes green screen, so please let me know the behavior with the other apps.

In the meantime, I would like to request a test with some older drivers in order to cross out a possible issue with drivers, please see below.

• Intel® HD Graphics .4729: https://downloadcenter.intel.com/download/26941/Intel-Graphics-Driver-for-Windows-15-46-?product=98909 Download Intel® Graphics Driver for Windows* [15.46]
• Intel® HD Graphics .4664: https://downloadcenter.intel.com/download/26772/Intel-Graphics-Driver-for-Windows-15-45-?product=98909 Download Intel® Graphics Driver for Windows* [15.45]

Use this method for the installation: https://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

Regards,

Amy C.

[idata]

/thread/117642 Danicof,

If you need further assistance let us know.

Regards,

Amy C.