Intel HD +500 series : Chrome goes to black screen or flashing a milisecond when Restored/Maximized from Minimized state

[ADela4]

New google chromes v60,61,62 has BIG problem with (Intel HD +500) series.Note: New reasearches in crbug.com shown that this problem related to Chrome itself and WebGl API programing in Chrome...

When i minimizing the chrome window and after a second, i want to use it again and open its window, everything (UI aero) is going to black until i open another windows in taskbar of windows at side of chrome window!! then everything will back to their currect state.(or black flash for a milisecond when opend from taskbar)

in other situaion when i open web pages that contain WebGl API like Google maps and using alt+tab for changing windows i see a error (Rats! WebGL hit a snag!)

I posted this bug to chrome support and discused with many users who have this problem in a recently month and for fixing this problem they was forced to disable (Hardware accelration in chrome setting).this solution fix this problem but made another problem in graphic contented web pages and laggy exprience web browsing (API related programing like OpenGL and WebGl)!!

***This is another solution from a user in chrome topics and forums (rather than disabling HW accelration):

I found a solution for this problem!!!

please change default graphic processor (Intel) to Nvidia or AMD dedicated graphic processor in right click content menu or nvidia,amd control panel and you will see this problem disapear!!

NOTE: disabling hardware accelerator is not good solution for this scenario!! because made another problem and laggy exprience in web browsing and watching videos or google map (any contents in the web that needs high graphic proccesing and API related programing like OpenGL and WebGL)!!!

other freinds that pointed a note where chrome 60 and newer version, has problem with intel HD +500 series. i think this is true!! we must report this issue to intel hd 500 series support!

Note: new reasearches in crbug.com shown that this problem related to Chrome itself and WebGl API programing in Chrome...

for more information please see this topics in crbug.com from other users that related to this problem:

https://bugs.chromium.org/p/chromium/issues/detail?id=773199 773199 - GPU Process crashes when minimize / maximize the window of Chrome - chromium - Monorail

https://bugs.chromium.org/p/chromium/issues/detail?id=776904 776904 - WebGL content repeatedly "hits a snag" when browser is minimized and restored - chromium - Monorail

https://bugs.chromium.org/p/chromium/issues/detail?id=761620 761620 - [GPU acceleration error] Sometimes appear full black screen instead Chrome window! - chromium - Monorail

https://bugs.chromium.org/p/chromium/issues/detail?id=776546 776546 - Minimizing a window in one user profile makes the other profile's windows flash black - chromium - Monorai… https://bugs.chromium.org/p/chromium/issues/detail?id=776546

Al_HillStefan3Dintel_adminintel_corpCommunityAdminBob_DuffyTerryCutler MartyG

[idata]

Hello Mr.Brave,

I understand that you get a black screen after you restore a minimized Google Chrome window. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred D.

[ANewg]

Hello Intel Team,

i have same problem with Intel HD Graphics 530 driver version 21.20.16.4550 (standard) on Windows 10 version 1703.

I tried to install new version 15.46.05.4.771, but it has same problem.

Not only Intel HD Graphics 530, probably all the 500 serie and 600 serie.

[idata]

Hello Azenis,

I am sorry to hear you are also having issues with Google Chrome. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility How many tabs do you have open in Google Chrome when the issue happens? Does the black screen issue happen with a specific amount of tabs you have opened at the same time? To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred D.

[ANewg]

Hello Fred,

https://youtu.be/u_hcnGdGuE8 Google Chrome Black Screen When Minimizing/Maximizing Screen - YouTube

That is exactly what I mean. The bug is known in the Chrome-forum.

I think Chrome v60 has the problem with Intel HD 500 series and 600 series.

proof: https://productforums.google.com/forum/?utm_medium=email&utm_source=footer# !topic/chrome/aEiY-4hxsr4;context-place=topicsearchin/chrome/authorid$3AAPn2wQfKLLqjU0lTbuZV6qmHbkl5tB9fkNpOB5gmmo50OVsTeCyRimtKlq3O8HlrcqIfmgo5GsjG%7Csort:date%7Cspell:false Google Groups yoga 910 laptop has blackscreen with intel HD 620.

The issue depends on tab with website (HTML). For example: https://www.youtube.com/ YouTube , https://news.google.com/ Google News etc.

[ADela4]

when user opening more than one tab in chrome, this problem appeared and when his mouse cross over the 3 dot setting bottom at the upper right corner of the chrome ,this problem disapear!! or opening onother windows or program in taskabar of the window in side by side of chrome ,chrome goes to currect state..

Azenis

[MartyG]

I've had this same issue in Chrome on my Acer Aspire ES15 laptop that is my main work machine. It's really irritating. I've learned to live with it though. I believe my strategy was to minimize the window to make the contents appear and then re-maximize it. Sometimes, waving the mouse cursor over the min / max icons n the corner fixes it too.

And of course, now that I try to reproduce the problem whilst writing this, it's working fine. It's like how you take a faulty piece of electronics back to the store where you bought it and it always works perfectly in the store for the assistant, then becomes faulty again as soon as you leave.

Edit: it began blacking-out intermittently again a little later.

[ADela4]

thnaks for your responsivness my freind..

this is my sytem information:

[idata]

Hello Mr.Brave and Azenis,

Thanks for the information you sent to me. I was able to reproduce the issue in our lab. Let me do further research about this and come back to you. I will post information on this forum thread as soon as I have it available. Regards,Fred D.

[JB10]

Wanted to ask if there was progress with further researching the problem? please also review the following link, it may be of help.

https://bugs.chromium.org/p/chromium/issues/detail?id=759084# c16 759084 - [Feedback Prestable] Every tab that is minimize and re-opened, screen appears in black and it takes time to re…

[RonaldM_Intel]

Hello Everyone,

Thank you for taking your time reporting this issue to us.

We have been able to duplicate this issue, and our development team is currently investigating it [internal bug ID# 1406422810]

As soon as I have further news I'll update this thread.

Kindest Regards,

Ronald M.

[RonaldM_Intel]

Hello again,

I would like to confirm that our development team is still investigating this one, and we appreciate your patience.

Personally I regret not having a more substantial update other than "we are working on it", but rest assured that we have resources assigned to this report.

So far we have seen 2 workarounds:

1. Disabling hardware acceleration in Chrome, however, this translates in poor performance so I don't think is a good workaround.

2. https://productforums.google.com/forum/# !topic/chrome/0v4IqrYu9g0 Using Chrome in incognito mode (if you try this one and works please let us know).

As soon as I have more details I'll share them with all of you here.

Kindest Regards,

Ronald M.

[INick]

Hi,

We also have the same problem. Let me know if more info is needed for debugging the issue.

Cheers,

[dtest1]

I have the same issue Ronald. Just got the computer yesterday.

[RWu23]

My laptop is Acer Aspire S5 with HD 520 graphics chip. I got the same issue with Chrome 61.

[RSagr]

Having the same issue on HD graphics 620 with chrome 61

[INick]

I'm having the same issue on:

VGA: Intel HD Graphics 530

Driver version: 21.20.16.4550

Chrome version: 61.0.3163.100

OS: Windows 10

[LLe3]

Solution: Change Chrome theme!

Thanks me later

[JB10]

As of this morning, and after Google released V62.0.3202.62, and Creator Fall Update was installed, the problem seems to go away for me.

[Zingam]

There is a similar issue with Visual Studio 2017/2015 when moving it to a external screen connected via HDMI.

The system is a laptop with Intel HD 630 + NVIDIA 1050Ti.

[RonaldM_Intel]

Hello Everyone,

I would like to inform you that after plenty of debug and research, our development team has concluded that the issue is coming from the Chrome browser application itself.

We are currently collaborating with the Chromium group to help them find a solution from their side.

As usual, as soon as I have further details I'll post them here. Thank you all for your patience.

Kindest Regards,

Ronald M.