Eriksson: Thank you very for joining the Intel® NUC communities. We are sorry to hear the NUC is not working as expected.
You mentioned the BIOS installed on the NUC is version 0049, there is another version in our web site, 0050, please try to do the update to that version using the F7 method:
We can also try to re-install the latest graphics driver 4729:
What is the model of the memory RAM installed on the NUC? (Size, number of sticks)
For testing purposes, do you have the option to test the NUC without the pulse eight adapter?
Any further questions, please let me know.
Installed bios update 050.
Installed graphic card drivers 4729.
RAM 1 slot used 8GB (CT8G4SFD8213).
Tested again, same result.
I disabled the pulse-eight adapter in KODI and when I now turn my tv off nothing happens. Nuc still running. This is as expected.
Since Kodi/pulse-eight is out of the equation I activated the cec settings in the bios called 'standby by tv' set to 'power button toggle'. Now when I turn the tv off the nuc should also turn off. But instead it's the same story as before:
Turn tv off with tv remote red button
Nuc still running (hdmi off signal does not reach nuc in time?)
Turn tv back on with tv remote red button
Windows powers off the nuc a few seconds after tv image is shown (more time for hdmi power toggle to reach nuc?)
At this point I disabled the power-sync option in the tv menu (hdmi cec settings) to see if the nuc stops shutting down after tv is restarted. Same result.
Perhaps it is a lg tv power toggle issue. Would this help with a new hdmi cable if so what spec. should the cable have? And do you think I should unplug the pulse-eight entirely from the nuc, not just disable software?
If powering off the nuc using the tv remote can not be resolved due to hdmi-cec compatibility issues I suppose I could have windows 10 automatically power off the nuc after x minutes of inactivity. Still, shame this doesn't work because other from this issue the product is fantastic 10 out of 10.
Thanks for the support.
Hi Eriksson: Thank you very much for providing those results. Just to let you know in order to provide the most accurate response we will start a research on this matter.
If you have the option to get an HDMI 2.0 cable that will be a good thing to do since that is the cable we recommend to use.
Also, if the TV has more HDMI ports, could you please test all of them?
And yes, if you have the option to unplug the pulse-eight adapter, please try that and let us know if the problem persists after that.
Any questions, please let me know.
Hello again sorry for the delay.
So when I turned the tv off with the tv remote the computer would stay on until i restarted the tv, then the computer would automatically turn off.
I disabled the settings in windows concerning what happens when the power/sleep button(s) are pressed. After that the computer does not automatically shutdown when the tv is restarted.
This was the solution for me. After this change I can shutdown the computer using the tv remote from within Kodi.
Thanks for your assistance.
Hi Eriksson: You are welcome. Perfect, it is great to hear that the problem was resolved by disable those settings. Thank you very much for letting us know that information.
Any other inquiry, do not hesitate in contact us again.