7 Replies Latest reply on Sep 26, 2017 5:46 PM by Intel Corporation

    Drivers won't update

    ItsMayhem

      Today I tried to update my drivers for the sixth time but they still won't update.
      After every update I opened Intel Driver Update Utility again and it still says I am on the old drivers and it let's me install the new drivers over and over and over again.

      Since I tried to update them the games I play are laggy and my screen is flickering like poop.

       

      I already had contact with you guys but I still didn't get a reaction on my e-mail with all the information I send to you.

       

      I hope to get a reaction and a solution here.

       

        • 1. Re: Drivers won't update
          ItsMayhem

          Category

          Questions

          Answers (N/A if not applicable)

          Description

          Provide a detailed description of the issue

          After I tried to update my drivers Team Fortress 2 started to flicker. The flickering is constantly and makes it almost impossible to play. The flickering happens at GTA V aswell but I barely play that game.

          Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

          Always (100%): X

          Often (51-99%):

          Sporadic (20-50%):

          Very Sporadic (<20%):

          Hardware (HW)

          Brand and Model of the system.

          Acer TC-705

          Hybrid or switchable graphics system?
          ie Does it have AMD or NV graphics too?

          Intel HD Graphics, didn't change the graphics. My computer has the graphic card they installed in the factory.

          Make and model of any Displays that are used to see the issue (see note2 below).
          LFP
          = Local Flat Panel (Laptop panel)
          EFP = External Flat Panel (Monitor you plug in)

          EFP - LG LED monitor

          How much memory [RAM] in the system (see note2 below).

          8GB DDR3 (4GB standard + 4GB additional)

          Provide any other hardware needed to replicate the issue.
          ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

          Issue occurs whilst using VGA (Hotron) and HDMI (GIOTECK).

          Hardware Stepping (see note1 below).

          Check the file I added to this email.

          Software (SW)

          Operating System version (see note2 below).

          Windows* 10 Home (10.0.15063)

          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

          Intel video Bios (?) - Check the file I added to this email.

          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

          20.19.15.4703 - (tried to) install(ed) 15.40.36.4703

          SW or Apps version used to replicate the issue.

          Team Fortress 2 + GTA V for PC.

          Configurations

          Single display, clone, or extended (see note2 below).

          Single display.

          Display resolution & refresh rate setting of each display (see note2 below).

          1920 - 1080

          AC or DC mode, i.e. is power cable plugged in or not?

          Yes, it is a desktop.

          How to repro

          Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
          A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

          1. Launch TF2 or GTA V and the flickering starts right after the game started up.
          2. The flickering only occurs whilst playing the game. When I switch to another application the flickering stops.
          3. Video (bad quality) of the flickering:
            https://youtu.be/_NZm3eHIgYU
          ...

           

          This step didn't work for me somehow:

          DispDiag Instructions:

          1. Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
          2. In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
          3. Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum.

           

          Sorry about that. I hope you guys are able to fix this problem!

          Thanks.

          1 of 1 people found this helpful
          • 2. Re: Drivers won't update
            Stefan3D

            It's a bug in the version detection of the driver update utility.

             

            According to your log files you have successfully installed the latest driver

            20.19.15.4703 is the same as 15.40.36.4703

            Check out Understanding the Intel® Graphics Driver Version Number

            1 of 1 people found this helpful
            • 3. Re: Drivers won't update
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello ItsMayhem,
               
              I understand screen flickers when you are playing either Team Fortress 2 or GTA V.
               
              Let me apologize for any inconvenience this issue may be causing to you.
               
              Have you tried the recommended settings we have available for Team Fortress 2?  https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/80817/627268/0
               
              Regards,
              Fred D.

              1 of 1 people found this helpful
              • 4. Re: Drivers won't update
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello ItsMayhem,
                 
                I was wondering if you still need assistance regarding the flickering issue while playing either Team Fortress 2 or GTA V.  In case you still need assistance just let me know.
                 
                Regards,
                Fred D.

                • 5. Re: Drivers won't update
                  ItsMayhem

                  Hello Fred,

                   

                  With some old graphic drivers I am able to play most of the games I want to play.

                   

                  I hope you guys are able to solve the flickering on screen.

                  Playing with the recommended settings, like minimazing the screen etc., doesn't solve the problems it self for me.
                  After updating the drivers the flickering appeared and only changing back to some old drivers partly fixed the problem for me.

                   

                  So I will wait till a new update for the drivers and I hope that will fix the problem.

                   

                  Thanks and take care.

                  • 6. Re: Drivers won't update
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello ItsMayhem,
                     
                    I am sorry to hear issue persists.
                     
                    Let me do further research about this issue and come back to you.
                     
                    I will post information on this forum thread as soon as I have it available.
                     
                    Regards,
                    Fred D.

                    • 7. Re: Drivers won't update
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello ItsMayhem,
                       
                      I was able to reproduce the issue in our lab with Team Fortress 2.  I will investigate this issue further.  I will post more updates as soon as I have them.
                       
                      Regards,
                      Fred D.