3 Replies Latest reply on Aug 28, 2017 10:27 PM by Al Hill

    How can I fix SketchUp Pro 2017 crashing on my Toshiba Satellite P75-A7200?

    PinkysPendants

      I have a Toshiba Satellite P75-A7200 and I have the Intel(R) HD Graphics 4600 .

       

      Running Windows 8.1 64 bit.

       

      I can't even open SketchUp pro. The image attached is their suggestions for solving the problem.

       

      Intel Utility Update says that I have a customized driver and that I can cause problems by installing a generic one.

       

      I went to Toshiba's website and updated my driver (Intel SandyBridge Display Driver v15.28.18.64.3223)

       

      Still getting same crash report. What else can I do?