3 Replies Latest reply on Sep 1, 2017 7:47 AM by Intel Corporation

    Intel i7 Haswell & CrystalWell with Intel HM87 (ASUS G751 Notebooks) - Driver Issues Windows 10

    NeoBeum

      Hi,

       

      I've been working on a Custom OEM Recovery Project on the ASUS ROG Forums, but I've noticed that for the G751 - the final Model ASUS released the G751JY can have a 'i7 4710HQ Haswell' or a 'i7 4860HQ Crystalwell'.

       

      The problem is this:

       

      ROG G751JY | Link to Support Download Page

      D/L URL: dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Skylake_Win10_64_VER10119.zip?_ga=2.91445586.933743925.1503663472-115729017.1503540811

       

      The final supported driver release from ASUS for the G751JY contained a driver package named 'Chipset_Intel_Skylake_Win10_64_VER10119.zip'

      This driver set, when extracted does not contain the relevant drivers for the CystalWell Processor.

       

      SetupChipset.exe -Extract "drv.inf"
      

       

      The only drivers the 4860HQ JY can use from that package are the LynxPointSystem drivers.

       

       

      https://www.catalog.update.microsoft.com/Search.aspx?q=intel%200d01

      Using the Microsoft Update Catalog - the PCI\VEN_8086&DEV_0D01&SUBSYS_22DA1043&REV_08 has one final possible driver to use 10.1.1.36

      Link to ASUSTek Intel(R) 4th Gen Core processor PCI Express x16 Controller - 0d01 on Microsoft Update Catalog

       

      Subsequent Windows Updates recognize that the chipset driverset 10.1.1.36 are out of date - and search for a new package. However - the only driver package that supercedes 10.1.1.36 and contains the PCI\VEN_8086&DEV_0D01 hardware drivers are a Server Chipset driver 10.1.2.86 Intel® Server Chipset Driver for Windows Download Information Page .

      This leads to the problem where Windows Update Catalog only has one vendor listed for the 10.1.2.86 driver set -   HON HAI PRECISION INDUSTRY CO.LTD

      Microsoft Update Catalog www.catalog.update.microsoft.com/Search.aspx?q=10.1.2.86%204th%20gen

      Microsoft Update Catalog www.catalog.update.microsoft.com/Search.aspx?q= Intel(R) 4th Gen Core processor PCI Express x16 Controller - 0d01

       

      Windows will try to update the Notebook using the 10.1.1.XX branch

       

      As a result - during Windows Updates - the G751JY with the CrystalWell i7-4860HQ - ends up with;

           PCI\VEN_8086&DEV_0C00Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor DRAM Controller - 0C00"

           PCI\VEN_8086&DEV_0C01Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01"

           PCI\VEN_8086&DEV_0C05Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x8 Controller - 0C05"

           PCI\VEN_8086&DEV_0C09Desc="Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x4 Controller - 0C09"

         

      when it should have;

           PCI\VEN_8086&DEV_0d00Desc="Intel(R) 4th Gen Core processor DRAM Controller - 0D00"

           PCI\VEN_8086&DEV_0d01Desc="Intel(R) 4th Gen Core processor PCI Express x16 Controller - 0D01"

           PCI\VEN_8086&DEV_0d05Desc="Intel(R) 4th Gen Core processor PCI Express x8 Controller - 0D05"

           PCI\VEN_8086&DEV_0d09Desc="Intel(R) 4th Gen Core processor PCI Express x4 Controller - 0D09"

       

      This happened to me quite a while back - however it was only recently that I discovered the cause, while I was working on the Custom OEM Style Recovery Image for the G751.

      I've included the mup.xml for the Chipset Driver packages from the Intel Download pages.

       

       

      Thanks

        • 1. Re: Intel i7 Haswell & CrystalWell with Intel HM87 (ASUS G751 Notebooks) - Driver Issues Windows 10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello NeoBeum,

          Thank you for contacting the Intel community.

          First, we would like to apologize for the delay on our response.


          Can try installing this chipset driver?
          https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?product=46644

          Please try using the following steps to install the driver.

          1. Open Cortana
          2. Enter cmd in there to open up the command prompt
          3. Enter cd desktop (For this step to work, after you unzip the files, please save the chipset.exe on the desktop)
          4. After that enter: setupchipset.exe -overall



          Now, if you get the skylake driver instead of the driver for the chipset you have from your system manufacturer website I suggest you to report it to your computer manufacturer or to talk to them and see why the skylake driver is the one offered for your system.


          Best regards,


          Ivan U.

          • 2. Re: Intel i7 Haswell & CrystalWell with Intel HM87 (ASUS G751 Notebooks) - Driver Issues Windows 10
            NeoBeum

            intel_corp Hello again Ivan,

             

            I have tried those drivers previously, however I tried again, using the command option -overall.

             

            You can see the affected devices that the SetupChipset found, and you can see the devices it missed, as it is still using 10.1.2.86.

             

            I have already contacted ASUS, and one of the Community Representatives has forwarded my reports to their Engineers.

            The most significant thing that struck me - was that they took interest in to why my laptop was reporting the i7-4870HQ, when the G751JY model was only ever produced with i7-4710HQ and i7-4860HQ.

            It had been the Intel Processor Identification utility that I downloaded via the Intel Download page that had changed to identified the processor to the incorrect model, when it was correct to begin with.

            HWInfo101142.PNG

            HWInfo101142-B.PNG

             

            If the installation of Windows uses the ChipsetSetup as part of the installation process - my model will end up with the driver that names the "PCI Express x16 Controller" to "Intel Xeon v3 / 4th Gen Core PCI Express x16 Controller"

            ..Interl(R) Xeon(R) processor E3-1200v3/4th Gen Core processor PCI Express x16 Controller - 0C01 (just doing a quick search Drivers in Windows 10 AU )

             

             

            Thanks

            NB

            (I've also narrowed down SanDisk's MicroSD problem with the ASUS T100, but I'll ask you about that later - as they have also replied to me, and I clarified the problems and am waiting for their response. The problem is almost certainly to do with their Micro SDXC Range, Micro SDHC is fine.)

            • 3. Re: Intel i7 Haswell & CrystalWell with Intel HM87 (ASUS G751 Notebooks) - Driver Issues Windows 10
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Well, in this case, I strongly recommend waiting for the ASUS to give you a solution if this issue was already reported to their engineering department.
               
              From our end we can only help you with driver installation but since this is an OEM system your best contact support is with ASUS.
               
               
              Regards,
               
               
              Ivan U.