Provide the following information:
- Processor model number
- Operating System
What driver are you trying to install?
Windows 7 professional (64-bit)
Intel core i5 3320m driver intel hd 4000
Your laptop has switchable graphics, correct?
If so, you should be using the driver provided by dell:
You can try the Intel generic driver, but I do not recommend that you do so:
I already know and the problem remains the same
I do not know if it will also affect a nvidea graphics card
Thanks for the help but I solved the problem