I've tried updating to Intel Graphics Driver 18.104.22.16803,thing went normal, but after a while, a black screen appeared for a few seconds, then back to normal. After that, everything reverted to what I mentioned above.
I've also tried updating to Intel Graphics Driver 15.46.02.4729, but my laptop don't meet the minimum requirements.
4703 is indeed the latest driver for your Haswell, 4729 is exclusively for Skylake and beyond.
Try to roll back to build 4624: Download Intel® Graphics Driver for Windows* [15.40]
Otherwise try the antiquated driver from Acer Product support
Thanks for the reply Stefan3D, I have tried both your solutions but they only worked for a few minutes, then the black screen appeared for a few seconds.
My current driver version is 4624, should I update to the latest driver (4703)?
I understand you are having several graphics issues after Windows 10* upgrade.
Let me apologize for any inconvenience this issue may be causing to you.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
Here's the log Stefan3D
# SSU Scan Information
# Scanned Hardware
Intel ® Graphics Driver Version:"22.214.171.12403"
- "Intel(R) HD Graphics Family"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver Date:"06/09/2017 08:00 AM"
Driver Provider:"Intel Corporation"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Microsoft DirectX* Version:"11.X"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_0A16&SUBSYS_079B1025&REV_09\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1366 X 768"
Video Processor:"Intel(R) HD Graphics Family"
Thanks for the information you sent to me.
I would like you to try disabling Windows 10* Game Mode. In order for you to access the setting click on Start -> Settings -> Gaming -> Game Mode.
If issue persists I would like you to try uninstalling current graphics driver and then reinstalling it again. Please try the graphics driver Acer* provides on their website. You can download it from this link https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635735802814510590
As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided.
Let me know if issue persists or not.
Thanks for the reply Stefan3D, I have tried your method and tried to reinstall again after uninstalling the previous driver. But upon installation, I came across this error message
What should I do? I cannot install the driver from the link that was provided.
I am sorry to hear you are still having issues with your computer.
I would like you to try installing previous version of the graphics driver. Please download the driver that is on this link https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip
As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
Let me know if issue persists or not.
Will this solution work on my Dell latitude e5440 laptop?
The same driver may work in your computer since the processor model is similar. You may try installing the graphics driver I provided, but if you have any trouble with the driver please create another thread.